Move-in Tech Help

Welcome to campus! Here’s a quick guide to get your tech to work with Luther’s systems:

Know your Norse Key

Get the internet

Know your Norse Key

Your Norse Key is the username and password you use to log in to almost every Luther service (e.g. email, KATIE, Norse Hub). If you don’t know it, contact the Technology Help Desk. You can go to to set a new password anytime you want.

Learn more about your Norse Key.

Get the internet

Every device that uses the internet needs to complete a short registration process. This includes computers, phones, tablets, game consoles, smart TVs, etc.

  • First, connect to LCSecure. You’ll be prompted for your Norse Key username and password. Most devices should be successfully registered at this point.
  • If LCSecure doesn’t work, try connecting to LCWireless and then follow the prompts at
  • If your device can't register with these steps or if you have questions, contact the Technology Help Desk.

Learn more about network registration.

Sign into Luther’s Zoom

Some Zoom features work best if you’re signed in through Luther’s portal before you go to the meeting link:

  1. Visit and sign in
  2. Open the Zoom desktop client, click "Sign In with SSO", enter “" and click "Continue"
  3. Then click the Zoom meeting link

Learn more about Luther’s Zoom
Learn more about Google Meet

Want to know more?

Our Tech Essentials for New Students page addresses more topics, like technology you can bring to campus, software you need, and sites you’ll use.

Get help

Contact the Technology Help Desk anytime you have a question about technology or a problem with one of Luther’s services.

(Remote Support Only)
Call 563-387-1000
Email [email protected]
Enter a ticket at

Summer hours (through Tuesday, September 1)

Monday-Friday: 8:00 a.m. - 5:00 p.m.

Special ITS support hours during move-in

August 9, 4 p.m. – 6 p.m.
August 29, 1 p.m. – 3 p.m.
August 30, noon – 4 p.m.