Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

J-Term Hours

M-Th: 8:00 am – 9:00 pm
F: 8:00 am – 5:00 pm
Sa: 2:00 pm – 5:00 pm
Su: 2:00 pm – 7:30 pm

January Break Hours

Jan 29: 8:00 am – 5:00 pm
Jan 30: 8:00 am – 5:00 pm
Jan 31: 8:00 am – 5:00 pm
Feb 1: Closed
Feb 2: Closed
Feb 3: 8:00 am – 5:00 pm
Feb 4: 8:00 am – 5:00 pm

Spring Term Hours

M-Th: 7:30 am – 9:00 pm
F: 7:30 am – 5:30 pm
Sa: 2:00 pm – 5:00 pm
Su: 2:00 pm – 9:00 pm

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000

Network Registration Guide

Every device that uses Luther's network or internet connection needs to complete a short registration process—That process will vary depending on who you are and what kind of device you’re using.

New fall 2024: We upgraded our network and replaced LCSecure and LCWireless with new networks. You’ll need to register your device before you can use new networks. Learn how below.

All your devices should use one of these three networks:

LC-Personal-Primary is a wireless network for primary devices: computers, phones, and tablets. Before you can connect, each device will need to register at primarywifi.luther.edu. The registration site will guide you to download an app first and then a network profile, before finally using the app to install that network profile.

LC-Personal-Other is a wireless network for all your other devices: gaming consoles, TVs, smart home devices, etc. When you connect these devices, use your personal wifi password from otherwifi.luther.edu. Your wifi password is different from your Norse Key, is used for all devices you connect to this network, and is unique to you.

lc.luther.edu is a wired connection for devices that can’t connect wirelessly. Wired network access is available upon request in most residence halls by contacting the Technology Help Desk, except in Miller & Dieseth (a.k.a. “Towers”), College Apartments, and college houses.


Note: LCGuest isn’t the right network for you, but sometimes it can be helpful when you’re first registering your device. Anytime you use it, choose to “forget” it in your wifi settings when you’re done, or it’ll cause problems later.

Your workstation should always use the LC-Luther-Workstation wireless network or the lc.luther.edu wired connection in your office. Mac users may need to enter their Norse Key credentials and accept a certificate the very first time they connect.

Any personal devices you bring to campus should use one of these two wireless networks:

LC-Personal-Primary is for primary personally-owned devices: phones, tablets, and computers. Before you can connect, each device will need to register at primarywifi.luther.edu. The registration site will guide you to download an app first and then a network profile, before finally using the app to install that network profile.

LC-Personal-Other is for all other personally-owned devices: gaming consoles, TVs, smart home devices, etc. When you connect these devices, use your personal wifi password from otherwifi.luther.edu. Your wifi password is different from your Norse Key, is used for all devices you connect to this network, and is unique to you.


Note: LCGuest isn’t the right network for you. Many of the services you use for work are blocked on this network.

LCGuest is our wireless network for visitors. Simply connect and you should encounter a pop-up window: Read and accept. If you don’t encounter the pop-up, try navigating to network.luther.edu.

FAQ

LCSecure and LCWireless are being phased over out in late-August/early-September 2024. If you’re in a part of campus where you can still see them, then feel free to use them, but you should move to the new wireless networks as soon as possible.

The new networks have several advantages: They don’t break when you reset your password, it’s easier to register devices like TVs and gaming consoles, they’re more secure, and you should only need to register each device once over your entire time at Luther. They do connect differently than the old networks though—you can’t just select them from your list of visible wifi networks—you need to complete registration before you connect.

Troubleshooting

Some Androids and Chromebooks don’t register to LC-Personal-Primary correctly. Use LC-Personal-Other instead.

You probably haven’t registered your device successfully. Watch our video guide.

Enter your Norse Key and make sure you’re only using your username, not your full email (someone01 vs someone01@luther.edu). If you’re asked repeatedly or asked to choose a certificate, contact the Technology Help Desk.

Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

J-Term Hours

M-Th: 8:00 am – 9:00 pm
F: 8:00 am – 5:00 pm
Sa: 2:00 pm – 5:00 pm
Su: 2:00 pm – 7:30 pm

January Break Hours

Jan 29: 8:00 am – 5:00 pm
Jan 30: 8:00 am – 5:00 pm
Jan 31: 8:00 am – 5:00 pm
Feb 1: Closed
Feb 2: Closed
Feb 3: 8:00 am – 5:00 pm
Feb 4: 8:00 am – 5:00 pm

Spring Term Hours

M-Th: 7:30 am – 9:00 pm
F: 7:30 am – 5:30 pm
Sa: 2:00 pm – 5:00 pm
Su: 2:00 pm – 9:00 pm

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000