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Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Fall Term Hours

Limited services after 5 pm and on weekends

M-Th: 7:30 am – 9 pm
F: 7:30 am – 5:30 pm
Sa: 2 pm – 5:30 pm
Su: 12 pm – 9 pm

Holiday break

Dec. 14: 7:30 am – 5 pm
Dec. 15: 8 am – 5 pm
Dec. 16 – 17: Closed
Dec. 18 – 21: 8 am – 5 pm
Dec. 22 – Jan. 1: Closed
Jan 2: 8 am – 5 pm

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000

Norse Key

Your Norse Key is the username and password that you’ll use to sign into almost every Luther service, including Norse Apps, KATIE, Norse Hub, lab computers, and more .

You can change your Norse Key password anytime before it expires at norsekey.luther.edu.

If you’ve forgotten your password or lost it, call the Technology Help Desk at 563-387-1000. For other issues, start with our guide for people who can’t sign in

Note: The Technology Help Desk will never request your Username or Password via email. Never email your Norse Key to anyone.

Who has a Norse Key

ITS issues Norse Keys to incoming students after deposit, usually on a red sheet of paper in a welcome packet. Employees are issued Norse Keys on their first official day of work. Alumni retain a Norse Key for use with the Alumni Directory. Parents don’t use a Norse Key to sign into the Parent Proxy .

Requirements

Norse Key passwords need to be at least 12 characters long, contain at least one number, and cannot be repeats of old passwords. You can learn more about making and storing strong, unique passwords on our Safe Computing Guide

Norse Keys must be changed at norsekey.luther.edu every 180 days. Faculty, Staff, and Students with a Norse Key will be sent reminder notices in the two weeks prior to the password expiring.