Norse Key

Students get their Norse Key in a secure email after they’ve deposited.

Employees receive theirs from their supervisor on their first day of work.

Parents aren’t issued Norse Keys—They receive a different kind of credential when they’re granted access to Norse Hub.

If you lost or didn’t receive your credentials, call the Technology Help Desk.

If you recently changed your password and now it doesn’t work, you’re probably mistyping or your device is autofilling the old password. Even if you’re confident of your password, try a few plausible variations. If that still doesn’t work, here’s some more things to try.

If your changing your password, but your new password isn’t accepted, first verify that you’re meeting the requirements listed at the top of this page. If you’ve met the explicit requirements but your password is still rejected, then it’s being flagged as weak for one of many reasons, usually because it closely resembles an old, leaked, or overused password. We recommend the passphrase method: choose three or four random words, the longer and more unusual the better. It’s important that the words be random: don’t use your initials, your birthday, your passions, your pets, your family—nothing that can be learned about you from social media. Instead, free-associate around a minor aspect of your recent day-to-day life, like something you did this weekend. If you’re still having trouble, this passphrase generator can help.

If you can’t sign in, start with our guide for people who can’t sign in. If none of those options work, you can choose “Forgot my password” or “Can’t access your account” during login.

Every 180 days. Before it expires, you’ll receive a few emails that will help you reset it. If you don’t reset your password before it expires, you’ll be required to pick one the next time you sign in.

You’ll receive your Norse Key username and password at the same time. Modern Norse Key usernames are made of the first four characters of your last name, the first two characters of your first name, and a number. Martin Luther’s Norse Key might be “luthma01”, for example.

Your Norse Key username also forms the basis for your Luther email—Just stick “@luther.edu” on the end.

Because your Norse Key is used in so many intertwined systems, Norse Key usernames are fixed and can’t be changed, even if you change your name. While we can’t change your Norse Key username, you can request an email alias so that you can send and receive email with a more personalized address. Martin Luther might request an email alias like “martin@luther.edu”, for example.