Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Summer Hours

May 17-September 2

Closed for Memorial Day, Independence Day, Juneteenth

M-F: 8:00 am – 5:00 pm
Sa-Su: Closed

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000

Hardware Repair

The Technology Help Desk can repair current students' personally-owned computers.

Typical repairs are things like failed hard drives, cracked screens, or case damage, but we turn down more extensive repairs like shorting motherboards and liquid damage. We only repair desktop and laptop computers—no phones, gaming consoles, etc. Repairs are at our discretion and we reserve the right to turn down any repair for any reason.

Our repair service is free, except for the cost of parts. When parts are required, we provide students with a link to a replacement part, though the student buys the part on their own.

We only service a limited number of devices at one time: first come, first served. Our ability to provide this service is staffing-dependent: We often refuse new repairs at certain times of year, like during very busy times or around breaks.

We have a strong track record of successful repairs, but if you need a fast repair or a repair with a warranty, we might not be the best fit for you—We’d recommend that you seek help from your device manufacturer or a local repair shop instead. Our repairs typically take days (or weeks if you need to order a part), though students can request a short-term laptop loan while their device is being repaired. You’ll also sign a waiver that absolves us of responsibility for things like data loss, future device failure, etc.

If you’re interested in our repair service, bring your device to the Technology Help Desk.

Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Summer Hours

May 17-September 2

Closed for Memorial Day, Independence Day, Juneteenth

M-F: 8:00 am – 5:00 pm
Sa-Su: Closed

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000