Signing in to Luther Services

Students and employees sign in through a common login portal for most services. Typically you’ll only need to sign in once per day and then get to skip signing in for all the other services that use the same login portal. These services all use your Norse Key and require multifactor authentication.

Parents can only log into Norse Hub, but don’t pass through the common login portal like their student does. When their student grants them access, they’ll receive a username and password by email. Each time they sign in, they’ll get an email with a verification code and use that to finish signing in. When parents sign in, they’ll need to choose which record to view: their student’s or their own—they should choose the student unless they need to change their password. Parent’s can learn more on our Norse Hub information page.

Alumni and former students typically only use two or three services, each with their own login method: NorseConnect, Parchment (for transcript requests), and in rare cases, an email account. Visit the linked instructional pages to learn more about each.

If you can’t sign in

If your password doesn’t work

• Visually inspect the entered password. Look for an icon that looks like an eyeball or checkbox for “show password”. If you can’t expose the entered characters, count them—make sure its the same total that you expect.
• If you recently changed your password, you’re probably mistyping. This is, by far, the most common cause of password problems—It just takes a while for new passwords to really crystalize in our brain and fingers. Even if you’re confident of your password, try a few plausible variations. Try it fast and try it slow. Take a break and come back.
• If your password is being auto-filled, delete it and enter by hand. You may need to correct the record in your password management tool.
• Make sure that your Caps Lock isn’t on. If you’re using an extended keyboard, make sure that the Numbers Lock is on.
• Make sure you’re in the right place. If you’re a student or employee, usually that will be our common login portal—the URL should begin with microsoftonline.com.
• You might be using your Norse Key on a site that doesn’t use it. If you’re logging into something that doesn’t use our common login portal (e.g. lutherbookshop.com), you’ll often have a password that is different from your Norse Key password. The site might also want a full email rather than just a Norse Key username (e.g. someone01@luther.edu instead of just someone01)—Pay attention to whether the site is asking for “username” or “email”.
• As a last resort, reset your password. Students, organizations, employees, and emeriti can reset their own Norse Key password without calling the Technology Help Desk, but will need their MFA method to do so. Parents, Alumni, and Office accounts can be reset by calling the Technology Help Desk (563-387-1000).

If you can’t pass multi-factor authentication

• If you lost access because you got a new phone, contact the Technology Help Desk.
• If you see an error message, try again in an Incognito/Private Window.
• If you just arrived on campus, make sure that your device is properly registered to our network.
• If you don’t get a cell signal, force reboot your phone and enable wifi-calling. If you still don’t get service, contact your cell phone provider.
• If you’re outside of the United States, contact the Technology Help Desk to set up a Zoom call. After you get into your account, immediately add an authenticator app, which doesn’t depend on cell or wifi service.

If none of the steps above work, you’ll need to contact the Technology Help Desk so that we can help you change your authentication method. When you get back into your account, setup a redundant authentication method, like a second phone number or an authenticator app.

If you’re the leader of a student organization

Make sure you’ve completed the Organization Update Form so that you’re authorized to get help with your account.

If you’re a parent accessing Norse Hub

• Make sure that your student has granted you access.
• Your username should be your last name and then a set of numbers. It is unique to you.
• You might be locked out of the Parent Proxy because of three invalid attempts.
• If you’re able to sign in but don’t see anything other than “Search for courses”, choose “Change Proxy User” from the sidebar or within the username dropdown menu.

Learn more at our Norse Hub page.