Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Fall Semester Hours

Mon.-Thu.: 7:30 a.m. – 9:00 p.m.
Fri.: 7:30 a.m. – 5:00 p.m.
Sat.: 2:00 p.m. – 5:00 p.m.
Sun: Noon – 9:00 p.m.

Thanksgiving Break Hours (Nov. 22-27)

Tues., Nov. 22: 7:30 am – 5 pm
Wed., Nov. 23: 8 am – 3 pm
Thu.Sat., Nov. 24-26: Closed
Sun., Nov. 27: 6 pm – 9 pm

Full Hours

Send Email

Phone: 563-387-1000

Technology Preparations for International Travel

Traveling abroad can challenge your digital routines: your phone doesn’t get reception, support is harder because you’re in another timezone, etc. Here’s what we recommend:

Essential

  • Set up an authenticator app and print out backup codes for Google 2-Step verification.
  • Set up an authenticator app for Microsoft MFA.
  • Set up “sync time and timezone automatically” on your device.
  • Password protect your device.
  • Update your device’s operating system and software.

Optional

Getting Technology Help Desk support while abroad

Support can be hard when you’re abroad. Because of timezone differences and the cost of international phone calls, we recommend starting with an email to helpdesk@luther.edu or our creating a ticket at help.luther.edu. If we need to talk to you (e.g. for password resets and other access issues), we’ll probably set up a video call through Zoom or Google Meet.

Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Fall Semester Hours

Mon.-Thu.: 7:30 a.m. – 9:00 p.m.
Fri.: 7:30 a.m. – 5:00 p.m.
Sat.: 2:00 p.m. – 5:00 p.m.
Sun: Noon – 9:00 p.m.

Thanksgiving Break Hours (Nov. 22-27)

Tues., Nov. 22: 7:30 am – 5 pm
Wed., Nov. 23: 8 am – 3 pm
Thu.Sat., Nov. 24-26: Closed
Sun., Nov. 27: 6 pm – 9 pm

Full Hours

Send Email

Phone: 563-387-1000