Multi-Factor Authentication (MFA)

Sign in using your Norse Key.
Sign in using your Norse Key

Many Luther services are moving to a new sign-in method protected by a Multi-Factor Authentication (MFA) sign-in that uses your Norse Key.

Note: This is a separate sign-in and multi-factor process than the one for your Norse Apps (i.e. email). Learn more about 2-Step Verification for Norse Apps.

Services that currently use MFA sign-in include:

Set Up Multi-Factor Authentication

"More Information" prompt indicates you need to set up Multi-Factor Authentication
Prompt to set up Multi-Factor Authentication

The first time you sign in to any of the services listed at the top of this page you’ll be prompted to turn on Multi-Factor Authentication. Alternatively, visit to set up or alter your Multi- Factor Authentication settings.

You’ll see a Microsoft prompt—Sign in with your Luther Email address and Norse Key password. If you’re asked, choose “Work or School Account”.

After signing in, you’ll see a “More information” prompt.

You have several options for your 2-factor authentication. For your primary method, we strongly recommend the Microsoft Authenticator app’s push notifications or phone calls. Some services don’t support verification through text message or app-generated codes.

Here’s how to set up each method:

Microsoft Authenticator app (recommended)

How to setup Microsoft Authenticator App

Note: The Microsoft Authenticator app is only available for mobile devices.

  1. On your computer, choose Mobile App and then Receive Notification to begin setup.
  2. Download the Microsoft Authenticator app on your mobile device (iOS, Android, Windows Phone).
    Note: If you use the “Verification Code” option instead of “Receive Notification”, or use a third-party authenticator like Authy or the Google Authenticator, some services will not work.
  3. Use the app to Scan the QR code displayed on your computer screen.
  4. Accept the push notification on the Microsoft Authenticator app OR enter the verification code from third-party authenticators.

Make sure you don’t get locked out! Enter a backup phone number, like your office phone number.

Phone call or text message

  1. At the multi-factor setup page, choose Authentication Phone and enter a phone number.
  2. You’ll get a call or text with a one-time verification code
  3. Enter the one-time verification code on the 2-factor setup page and click Done.


Q: How do I change my MFA settings?

Q: What do I do if I get locked out? Are there backup codes?
Backup codes don’t exist yet for this system. Call the Technology Help Desk for help altering your MFA settings.

Q: I don’t have a phone number or mobile device. What should I do?
You can use a third-party authenticator like Authy, but some services won’t work correctly.