Network Registration Guide

To access the Luther College network, a workstation must meet certain minimum requirements (up-to-date antivirus, and a fully patched operating system). College-owned computers should have already been registered on your behalf. To connect a non college-owned computer to the Luther College network, registration is required for full Internet access. If you only need basic web access, you can connect to the LCGuest (http://www.luther.edu/helpdesk/guestwireless/) Wireless network where registration is not required.

Goals

Upon completing this 1-on-1 training, you will be able to:

Instructions for Registering on the Network

1. Make sure you are connected to LCWireless, LCWireless 5G or LCSecure.
2. Open any web browser (Internet Explorer, Firefox, Safari, etc) to get started.
3. You will immediately be directed to the site, http://network.luther.edu
4. Familiarize yourself with the Network Usage Policy then select Agree
5. Listed are three options. Most will select the first option.

  • Luther College Faculty, Staff, and Students
  • Guest Access
  • Personal Electronics

6. Fill out the prompted fields with the appropriate information (i.e. Norse Key Username and Password)
7. Click Login and Download Agent.
8. Save the Agent to a location on your computer (i.e. Desktop).
9. Double-click the Agent to scan the computer. This may take several minutes.

Successful Scan: If you see that the scan was successful you will need to reboot your computer to complete the registration. Mobile devices may have to turn Wireless off and then on again in order to properly access the network.

Failed Scan: If your computer failed to pass the scan, you will need to resolve the listed problems in order to access the Internet. Failed scans are most often due to anti-virus software and/or operating systems being out of date. To minimize the risk of failing, check to see if everything is up to date before running the scan. Refer to the troubleshooting section below to fully understand how to resolve the problem(s).

Troubleshooting

A computer may fail to be registered for any of the following reasons.

  • Antivirus is out-dated or not supported.
    • Sophos Anti-Virus is installed by default on all Luther owned workstations.
    • Faculty, staff, and students are required to acquire and install an anti-virus for their personally-owned computers. For your convenience, we have provided a list of anti-virus recommendations at https://www.luther.edu/helpdesk/antivirus/
  • Operating system is not supported. You must have Windows Vista/7/8 for the PC. On the Mac, you must have OSX 10.6 or higher.
  • Operating System is not fully patched. You must have Windows Vista Service Pack 2 (SP2) and other updates are required as well. In this case, open an internet browser and go to http://update.microsoft.com to download and install all critical patches.
  • Internet connection missing. You must have internet connection to register.
  • Computer already registered. If you have previously registered your computer, you will receive a message that the registration failed, but you will still be able to access the Luther College network.

Additional Tips

  • You can visit http://network.luther.edu and register your computer before you come to campus.
  • If you are a guest, you need a guest account from the LIS Technology Help Desk so it’s best to start early. The LIS Technology Help Desk is open when the library is open. The hours of operation are located at http://www.luther.edu/library/about/facilities/hours/. You can call the LIS Technology Help Desk at x1000, walk in to the the LIS Technology Help Desk located in the library on the first floor, or email helpdesk@luther.edu.
  • As long as you use your computer on the Luther College Network once every four months, your machine will remain registered if you are a faculty, staff, or student. Guest computers will remain registered for a limited amount of time based on the specifics of the account request.

Please see http://www.luther.edu/helpdesk/guestwireless/ for more information on the LCGuest Wireless Network.

Additional Resources

Review the LIS Technology Help Desk web site

Contact the Technology Help Desk

  • Call 563-387-1000
  • Email helpdesk@luther.edu
  • Stop by the Technology Help Desk in Preus Library