Phone
Luther uses the Zoom Phone Voice Over Internet Protocol (VoIP) phone system. The college selected this cloud-based phone system as a complementary tool integrated with Zoom Meeting.
Zoom Phone works with the Zoom software you’ve used for meetings and webinars. You can make and receive phone calls from your computer and mobile devices including your laptops, tablets, and smartphones. You have control over when calls ring on your devices and how you receive your voicemail.
Quick Start Guide
Getting Started
- In order to receive phone calls, you will need to be logged into the app. Sign into the Zoom app as part of your daily routine.
- After entering a number, you will need to hit “Dial” or the blue handset button.
- How to record voicemail greetings at Luther (includes Luther’s greeting guidelines)
- Set your working hours
- Make and Receive Calls
Phone Types
- Softphone: A softphone is any computer or smart device that allows you to make or receive phone calls through the use of the Zoom Phone Desktop App. For most Luther employees it will be your Luther-provided computer or laptop along with a Luther-provided headset or earbuds.
- Physical phone: While traditional physical phones are in certain locations, the college encourages adoption of softphones (e.g. computers or other devices utilizing Zoom software) which can take advantage of the new features.
Note: Employees also have the ability to use the Zoom smartphone app on their personally-owned or employee-owned phone when on-the-go or working from home.
Luther virtual, in-person and recorded training sessions
Training for the new phones happened virtually via Zoom; these training sessions were recorded. If you would like training or a Q&A session for your department, either in person or virtual, please let us know.
Training followed by Q&A
- Zoom App Training slideshow (pdf) – Summer 2022
- Zoom App Training (video)
- Passcode: a4f^PX6X
Additional Resources
FAQ
- Navigate to the Zoom Phone settings in your account.
- Scroll to Others and locate Call Screening.
- Toggle Call Screening on.
Once enabled, off-campus callers will be prompted to identify themselves before the call connects.
Yes. You can still dial on-campus 4 digit extensions.
No! Dial the area code and number without prefacing it with 9,1. Note that personal calls, even local calls, should be made using personally-owned devices.
- Online through the Zoom portal at luther.zoom.us
- On your physical phone via the voicemail button
- On your smartphone through the Zoom app
- In your email account with the transcription of the voice and a sound file of the actual voicemail
Use Google Docs to write and keep track of all your voicemail greetings. Copy/paste your greeting into the Text to Speech window at luther.zoom.us, choose which “voice” to say your message, and be sure to listen to the recording. To make changes, edit the text in Google Docs and copy/paste into a new greeting. Trash any unwanted greetings. For Luther’s greeting guidelines, please see “How to record voicemail greetings at Luther (includes Luther’s greeting guidelines)
Zoom automatically emails you both an audio and text transcription of your voicemail. This can be disabled if you prefer not to receive voicemails in email. Regardless of this setting, you may log into Zoom to hear these messages.
No, as long as you are on WiFi using the Zoom app and logged in with your Luther credentials. Some data rates may apply if you are not using WiFi.
No. If you make a call from the Zoom app on your phone, the people receiving your call will see your Luther College phone number.
Yes, you can absolutely use a headset for meetings or for Zoom calls.
If you need a headset, please contact the Technology Help Desk.
In the Phone tab of the Zoom app, there are sections for call history, voicemail (with transcription), and phone lines that you have access to.
Forwarding Zoom calls to a personal number is not recommended as sending Zoom calls to an outside line is considered a “long distance call” and adds costs to Luther College. Instead, you should log into the Zoom app on your mobile device to receive all Luther-related phone calls.
Yes. From the “Phone” tab in the desktop app, select the “SMS” tab to read and compose texts using your Luther Zoom number.
Yes! With the Zoom phone system, additional options become available while you’re in a call such as the ability to add another person and turn it into a conference call. To learn about this “Add Call” function, visit Using in-call controls.
Business hours default to 8-5, Monday-Friday in Zoom. Outside of those hours, your calls will go straight to voicemail. If these are not your working hours, sign into luther.zoom.us and adjust them. Please confirm the text that displays in the Zoom App under Phone > Lines is accurate and report discrepancies to the Technology Help Desk.
Technology Help Desk
Preus Library
Main Level
700 College Dr
Decorah, IA 52101
Fall Semester Hours
September 2 – December 17
M–Th: 7:30 am – 9:00 pm
F: 7:30 am – 5:30 pm
Sa: 2:00 pm – 5:00 pm
Su: 12:00 pm – 9:00 pm
Fall Break
October 16: 7:30 am – 5:00 pm
October 17: Closed
October 18: Closed
October 19: 8:00 am – 5:00 pm
October 20: 8:00 am – 5:00 pm
October 21: 8:00 am – 5:00 pm
Phone: 563-387-1000