Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Spring Hours

Limited services after 5 pm and on weekends

M-Th: 7:30 am – 9:00 pm
F: 7:30 am – 5:30 pm
Sa: 2 pm – 5:30 pm
Su: 12 pm – 9:00 pm

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000

Transitioning Digital Services for Non-Graduates

Are you a graduating senior? You might want a different page .

Students lose access to most Luther digital services if they haven’t been enrolled at least a year and haven’t graduated—typically this because the student took an extended leave of absence, withdrew, transferred, was dismissed,or was otherwise not on-track to graduate. Most notably, the student loses access to their Luther Google account, including their @luther.edu email address.

If you think you’re likely to delay or end your Luther academic career without graduating, you’ll want to do a few things to make sure you have what you need before your access is disabled. Former students are still part of the Luther family and we want to help you through that transition and stay connected afterwards.

All former students have access to:

Students who are “alumni-qualified” also have access to the Online alumni directory. To be alumni-qualified, students must meet a minimum threshold of credits and terms attended. You should contact the Registrar’s Office to determine if you’re alumni-qualified. Typically, students who attend for longer than a year are alumni-qualified.

All other services, including:

  • Norse Apps (e.g. Google Email, Docs, etc.)
  • Norse Hub
  • KATIE
  • Microsoft Office 365 for Education
  • LinkedIn Learning

At the soonest, you’ll lose access one year after the end of your most recent term or official withdrawal/dismissal date. In practice, some non-graduates will have their accounts slightly longer because of procedural timing.

When you re-enroll, your access is reinstated. If you believe you have some extenuating circumstance and believe you should retain access even after being unenrolled for a year, contact the Office of Student Engagement.

Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Spring Hours

Limited services after 5 pm and on weekends

M-Th: 7:30 am – 9:00 pm
F: 7:30 am – 5:30 pm
Sa: 2 pm – 5:30 pm
Su: 12 pm – 9:00 pm

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000