Guide to Transitioning Norse Apps for Non-Graduates

We understand that your Luther Google account is deeply enmeshed and unwinding it cleanly is difficult. If we’ve already suspended or deleted your account, we’re happy to temporarily give you access, always for 48 hours at minimum.

Please note that after your account has been suspended for 3 months, your account might have already been purged—you’d be logging into a blank account, so you’d be able to receive a new verification email but not recover a Google Doc, for example.

You can’t user the “change ownership” feature to transfer Drive content to your personal Google account. You need to use Takeout to make a copy of your files and then re-upload them.

POP can be finicky, but most problems are because you’ve got the incorrect values for server/port, or that you’re trying to use your Norse Key password instead of a special App Password. Carefully review the text and the video in the section above.

If Takeout didn’t include an entire service, make sure it was selected as part of your export. Try rerunning the export with just that service.

Otherwise, you should be aware that Takeout only includes content that you own. If Takeout had an error while exporting any particular file, it will be listed in a log file included in your Takeout .zip.

Takeout exports can take potentially days to create depending on how much content you have. You can log in to Takeout to check on the status of your exports.

Every Google service. In addition to well-known services like Gmail, Drive, and Photos, you’ll also lose access to YouTube, Maps, Google Play, Chromebook logins, etc.

Yes, you lose access to those services as well. You can learn more about other these and other access changes on our Transitioning Digital Services for Non-Graduates page.

When you account is closed, we disable your entire Luther Google account. Emails sent to your old address will bounce, you lose the ability to sign in, you’re signed out everywhere that you’re currently signed in, anything you shared becomes un-shared, and purchased content may break. In some instances, for example with the YouTube or Maps apps, the service may break entirely and you might not be able to sign in to a different account. We recommend that you sign out of these services with your Luther account prior to account closure.

Unless you’re returning as a student prior to your suspension date, your account will still be suspended and slated for deletion. When you return, we’d recreate or unsuspend the account. If the account was suspended for longer than 3 months, it may be blank when it is recreated.

If you’re beginning as an employee prior to account suspension, we’d accelerate your timeline. We’d move your content to another account, give you a month to finish your migration, and start you with a new, empty account at your old address.

Until your account is suspended, you can receive mail sent to your @luther address if you setup POP3 as described above. Other methods like Forwarding or IMAP also work.

After your account is suspended, all these methods break. After that point, there is no way to receive mail sent to your @luther.edu address. Mail sent to that address will bounce back to the sender with a notice that your account doesn’t exist.