Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Summer Hours

May 17-September 2

Closed for Memorial Day, Independence Day, Juneteenth

M-F: 8:00 am – 5:00 pm
Sa-Su: Closed

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000

Guide to Transitioning Norse Apps for Non-Graduates

Students lose access to their Norse Apps if they haven’t been enrolled for at least a year and haven’t graduated—typically this because the student took an extended leave of absence, withdrew, transferred, was dismissed, or was otherwise not on-track to graduate.

This page covers creating an archival backup, unlinking third-party services, and migrating common services. You can learn more about when access ends and other changes to access at our Transitioning Digital Services for Non-Graduates page.

We recommend that you begin transitioning as soon as you can.

In a nutshell…

Do

Don’t

  • Wait until the last minute. Start as soon as possible.
  • Simply share Google Drive content—use Takeout instead.
  • Expect to get mail sent to your @luther.edu address after your account is deactivated.

 

Make an archive with Google Takeout

Google Takeout creates an archive of most of your Google content and sends you an email with a download link, usually in a few hours or days. Takeout is a good first step for everyone, even if you think you don’t want your data. It’s best to have a backup just in case.

Using Takeout is straightforward—there are only a few things to watch out for:

  • Use a computer rather than a phone to do your Takeout export.
  • Include everything in your export.
  • Choose the biggest file size you have space to work with.

There are some drawbacks to Takeout: Everything is a copy rather than the original, not all services are included (e.g. Google Sites), and some kinds of data are simply archival and not meant to be uploaded into another account (e.g. email).

If you want to access the content in your Takeout file, unzip the file and then upload it to another Google account or simply try to open it. The one notable exception is email, which is exported as a special archival file type called an MBOX, which is only openable by dedicated mail clients like the MacOS Mail app or Thunderbird.

Unlink @luther.edu account

Visit any sites that are associated with your @luther.edu account and associate them with a new email address. Examples are social media, banking, shopping, and other sites. If you can’t remember which sites use your @luther.edu account, try searching for automated emails with phrases like “verify”, “noreply”, or “receipt”. You can also use Google’s Security Checkup tool to find third-party services to which you’ve granted access.

Duplicate Google Sites

New Google Sites cannot be downloaded using Google Takeout at this time. Fortunately, you can manually migrate your Luther site to a consumer Google account. First, share your Luther site with your consumer Google account. Second, within your consumer Google account, duplicate the site and relink any underlying documents. Finally, give the new link to anyone with the old published site.

Migrate YouTube videos

If you simply want a copy of your YouTube videos, then they are included with your Takeout export. But if you need to retain the exact video link, complete with likes, comments, etc, then you need to move your YouTube videos to a special shared-ownership channel called a Brand Account. A Brand Account allows you to manage your YouTube content from a non-Luther Google account. After you give ownership of the Brand Account to your non-Luther Google account, the videos will be protected when your Norse Apps account is deactivated. Views, video links, and other YouTube content stays intact. Learn how to create and move content to a Brand Account and how to change the ownership of the account.

Common Issues

We understand that your Luther Google account is deeply enmeshed and unwinding it cleanly is difficult. If we’ve already suspended or deleted your account, we’re happy to temporarily give you access, always for 48 hours at minimum.

Please note that after your account has been suspended for 3 months, your account might have already been purged—you’d be logging into a blank account, so you’d be able to receive a new verification email but not recover a Google Doc, for example.

You can’t user the “change ownership” feature to transfer Drive content to your personal Google account. You need to use Takeout to make a copy of your files and then re-upload them.

If Takeout didn’t include an entire service, make sure it was selected as part of your export. Try rerunning the export with just that service.

Otherwise, you should be aware that Takeout only includes content that you own. If Takeout had an error while exporting any particular file, it will be listed in a log file included in your Takeout .zip.

Takeout exports can take potentially days to create depending on how much content you have. You can log in to Takeout to check on the status of your exports.

FAQ

Every Google service. In addition to well-known services like Gmail, Drive, and Photos, you’ll also lose access to YouTube, Maps, Google Play, Chromebook logins, etc.

Yes, you lose access to those services as well. You can learn more about other these and other access changes on our Transitioning Digital Services for Non-Graduates page.

When you account is closed, we disable your entire Luther Google account. Emails sent to your old address will bounce, you lose the ability to sign in, you’re signed out everywhere that you’re currently signed in, anything you shared becomes un-shared, and purchased content may break. In some instances, for example with the YouTube or Maps apps, the service may break entirely and you might not be able to sign in to a different account. We recommend that you sign out of these services with your Luther account prior to account closure.

Unless you’re returning as a student prior to your suspension date, your account will still be suspended and slated for deletion. When you return, we’d recreate or unsuspend the account. If the account was suspended for longer than 3 months, it may be blank when it is recreated.

If you’re beginning as an employee prior to account suspension, we’d accelerate your timeline. We’d move your content to another account, give you a month to finish your migration, and start you with a new, empty account at your old address.

Until your account is suspended, you can receive mail sent to your @luther address if you setup POP3 as described above. Other methods like Forwarding or IMAP also work.

After your account is suspended, all these methods break. After that point, there is no way to receive mail sent to your @luther.edu address. Mail sent to that address will bounce back to the sender with a notice that your account doesn’t exist.

Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Summer Hours

May 17-September 2

Closed for Memorial Day, Independence Day, Juneteenth

M-F: 8:00 am – 5:00 pm
Sa-Su: Closed

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000