Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

January Break Hours
(Jan. 26-31)

Jan. 26: 7:30 am – 5 pm
Jan. 27: 8 am – 5 pm
Jan. 28-29: Closed
Jan. 30-31: 8 am – 5 pm

Full Hours

Send Email

Phone: 563-387-1000

Colleague FAQ

This article contains answers to common questions pertaining to Colleague. Colleague is the software and database system used by Luther College to maintain its database records, such as people, budgets and transcripts, and it comprises much of the backend of Norse Hub. Other systems, including the online directory, get their information from Colleague.

How do I subscribe to the Luther College Colleague user group?

  1. Using the email address that you want to recieve the group mail at, send an email to dug-group+subscribe@luther.edu
  2. Leave the message body blank.
  3. You will then receive a confirmation or rejection email.

Is my Colleague password the same as my Norse Key password?

Yes, Colleague uses your Norse Key username and password. Visit norsekey.luther.edu to change your Norse Key.

How do I access Ellucian’s support web site?

Luther employees can self-register at : http://clientapps.ellucian.com/SignUp

If the user was already registered on the previous website, the email address will be matched with an existing email in Ellucian’s system.  The employee can then click on the ‘Already Registered’ link and then click ‘Reset My Password’.

Once the user has reset their password, they can go to https://ellucian.okta.com to log in.

Click on Request Apps to request access to the Ellucian Support Center.

To request access to the Support Center, the user can send an email to actionline@ellucian.com with a Subject line indicating that they are requesting access to the Ellucian Support Center website.  The body of the request should include their First and Last Name and Email Address.

How do I update my personal information?

  1. Go to the “User Options” sidebar within Norse Hub to update your emergency contact information

Other name and address information:

  1. Students should contact Office for Financial Services at x1015 or email studentaccounts@luther.edu
  2. Faculty and Staff should contact Human Resources Office at x1134 or email hr@luther.edu
  3. Alumni and friends should contact the Alumni office at x1524 or email alumni@luther.edu

I ran a report, where is my output?

Check that your browser is set to allow popups. When your report completes, you will be prompted to save your report using the ‘Save As’ feature.  Choose a network shared drive (recommended) or your local workstation and note the location of the file when you save it.

Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

January Break Hours
(Jan. 26-31)

Jan. 26: 7:30 am – 5 pm
Jan. 27: 8 am – 5 pm
Jan. 28-29: Closed
Jan. 30-31: 8 am – 5 pm

Full Hours

Send Email

Phone: 563-387-1000