Financial Services Office

Main 118
Luther College
700 College Drive
Decorah, Iowa 52101

Email

studentaccounts@luther.edu – for Student Accounts

accountspayable@luther.edu – for Invoice Payments

stuwork@luther.edu – for Student Work Study program

payroll@luther.edu – for Payroll – Student, Faculty, Staff

finservccard@luther.edu – for Commercial Card – Faculty, Staff

Cashier Window Hours

Monday through Friday:
9 a.m. – 3:30 p.m.
(closed from 11:30 a.m. – 1 p.m.)

Office Hours

8 a.m. – 5 p.m. (Mon-Fri)

Phone: 563-387-1015
Fax: 563-387-2683

Perkins and Institutional Loan Payments

Luther College is pleased to announce that as of July 1, 2013, the servicing of your Federal Perkins and/or Institutional Student Loans (Luther, Norse, McElroy and International) is handled by Heartland Educational Computer Systems, Incorporated (ECSI). ECSI is a billing service provider for Luther College, not a collection agency.

One of the many exciting features of the ECSI service is that you have access to your account(s) online. You are able to verify when your payments have been received, update address and phone information, verify account balances, obtain loan payoff amounts, sign-up for electronic billing, and make your payments.

ECSI also handles entrance counseling, exit counseling, deferments and cancellations. All forms are accessible on their website and their customer service staff are available to help with any questions. If you are still a student, in-school deferments will happen automatically. You no longer need to notify Luther each time you start a new school term.

ECSI’s Website
https://borrower.ecsi.net/

To update your name and address information, please contact ECSI.

Note: Updating information through the Alumni Office will not update your loan information. Also, updating your loan information with ECSI will not update your information with the Alumni Office.

Due the 1st of the month

  • Payments received after the 10th will have a late charge assessed.

Automatic Withdrawal from your bank account

Paying through online banking

  • Payment does not happen electronically. Your bank must print a check and mail to ECSI. Be sure to process payment soon enough for it to arrive on time.

Cannot make a payment?

  • If you are experiencing financial difficulty and cannot make your monthly payment, contact ECSI.

If you are least a half-time student you can defer your loan. If the school you are attending reports to the Clearinghouse, your in-school deferments will happen automatically.

Contact ECSI for more information about deferments.

The following occupations have possible cancellation benefits:

  • Teaching (low-income schools)
  • Special education
  • Federal and state shortage fields
  • Low-income education service agency
  • Firefighters
  • Faculty members at tribal colleges and universities
  • Librarians and speech pathologists with master degrees
  • Nurses
  • Medical technicians
  • Child and family service providers
  • Early intervention providers
  • Prekindergarten and child care providers
  • Head Start employees
  • Law enforcement providers
  • Public defenders
  • Military service
  • Peace Corp service

If you are employed full-time in one of these occupations, please contact ECSI.

Your Perkins Loan can be consolidated with your Direct Loans to eliminate one of your monthly loan payments.

As long as you know you will not be eligible for cancellation benefits, this may be an option for you. Your Perkins Loan will be paid in full and consolidated into your Direct Loans eliminating this loan payment.

Go to https://studentloans.gov/myDirectLoan/consolidationRedirect.action?webSource=DLCS.

The following options are available to you if you are experiencing difficulty making your Perkins Loan monthly payments:

  • Forbearance
  • Economic Hardship Deferment
  • Unemployment Deferment
  • Short term reduced payment arrangements
  • Loan consolidation with your Direct Loans

If you experiencing a financial difficulty with either your Perkins Loan or Institutional Loan, please contact ECSI to discuss your payment options.

Your Perkins loan is reported to the National Student Loan Database (NSLDS) and is listed with your Direct Loans. You may see your loan on the following website as well as manage your Direct Loans.

To consolidate your Perkins Loan with your Direct Loans go to the the following website. You must specifically request your Perkins Loan to be included in the consolidation.

If you are unable to resolve a dispute with Luther College regarding your Perkins Loan you can contact the Office of the Ombudsman, US Department of Education at 1-877-557-2575, 830 First Street NE, Washington, DC 20202-5144.

Following is information provided by the US Department of Education regarding third party debt relief companies.  Remember, you do not have to pay for someone to help you with your student loans.

Consumer Advisory

Department of Education Information on Debt Relief (pdf)

Information about a Third-Party Debt Relief Company Use of Phone Number Formerly Assigned to the Direct Loan Servicing Center

Mailing address for payments or other correspondence:
Luther College
c/o ECSI
100 Global View Drive
Warrendale, PA  15086

ECSI’s Customer Service Phone Number
1.888.549.3274

If you have questions or concerns about the Heartland ECSI, please contact Financial Services at 563-387-1534 or finservloans@luther.edu.

Heather Tigges, Accounting Clerk
120 Main
563-387-1534
800-458-8437 ext. 1534
536-387-2683 Fax
finservloans@luther.edu

Financial Services Office

Main 118
Luther College
700 College Drive
Decorah, Iowa 52101

Email

studentaccounts@luther.edu – for Student Accounts

accountspayable@luther.edu – for Invoice Payments

stuwork@luther.edu – for Student Work Study program

payroll@luther.edu – for Payroll – Student, Faculty, Staff

finservccard@luther.edu – for Commercial Card – Faculty, Staff

Cashier Window Hours

Monday through Friday:
9 a.m. – 3:30 p.m.
(closed from 11:30 a.m. – 1 p.m.)

Office Hours

8 a.m. – 5 p.m. (Mon-Fri)

Phone: 563-387-1015
Fax: 563-387-2683