Policies and Procedures


Why work with a SASC tutor?

The goal of tutoring is to help you become a more independent learner through the use of temporary, supplemental assistance of a peer who has completed the course. Our tutors are recommended by the faculty and trained by professional SASC staff. While tutoring is an effective means of academic support, it is not meant to replace outside study, the expertise of the professor, or additional study groups on campus. You may need to use a combination of these resources to achieve your goals.

What is required of me as a program participant?

When you request a tutor, you agree to make a weekly commitment to your appointments. You will be expected to have your homework completed before your tutoring appointment and to come prepared with specific questions. Your tutor is not expected to be "on call," so you will need to make use of additional supports (such as faculty, departmental tutoring, etc.) when additional questions come up. You may need to prepare ahead of time for your tutoring appointments, and it is your responsibility to build this time into your weekly schedule.

How the process works

  1. To request a tutor, complete the Tutor Request form. Ideally, you will be immediately placed with a tutor who will contact you within 1-2 weeks of your request. During peak request times, the wait might be longer. If a tutor is not immediately available in your area, the Tutor Coordinator will contact you through email to discuss your needs and options.
  2. Contact your tutor within 48 hours of the introductory email. It is important that you respond to emails in a timely manner.  Once they have contacted you, schedule your first appointment with your tutor as quickly as possible.  Due to the high volume of requests in our office, failure to do so may require us to assign your spot to another student on our wait list.
  3. At your first meeting, you will sign a contract with your tutor agreeing to meet for about 30 minutes each week.  Please come prepared with questions or concepts to cover for your sessions.
  4. Continue your contract until tutoring is no longer necessary.  Tutoring will automatically stop at the end of each academic semester.  Let your tutor know if you no longer need help or withdraw from a course.
  5. If you would like to cancel your contract, please inform either your tutor or SASC.  If you do not find your sessions, beneficial, please contact the Tutor Coordinator at [email protected], who will meet with you to address your concerns.

Referral to Departmental Tutoring or Office Hours

Our tutors create a tutoring log for each session that includes information about your progress. If our tutors observe that you are doing well enough to end tutoring, they may recommend that you use other resources instead. Alternatives include departmental tutoring, professors' office hours, or group tutoring. If your tutor makes the recommendation to end tutoring, SASC staff will contact you to discuss your options.


If you become ill or cannot attend a session due to an emergency, please contact your tutor or SASC at 563-387-1270 as soon as possible.

Referral to Coordinator

Program participants may be referred to the Tutor Coordinator for reasons including, but not limited to, excessive absences, frequent lateness, inadequate effort, academic misconduct, or personal misconduct. At that time, the contract will be placed on hold, and the student will need to meet with the Tutor Coordinator to discuss whether the contract should continue. While SASC will make every effort to resolve the issue, we reserve the right to cancel tutoring for any participant who fails to comply with the terms of the contract.