User Services Meeting 8/20/18

Matt, Matt, Erin, Aaron, Holly, Eddy, Patty, Diane, Danen, Dave

Project Updates - Each team member shared a few projects on which they are currently working.

KBOX Ticket Archival - During the Tuesday, August 28, maintenance window all closed tickets 2 years old or older will be archived. They will still be accessible for reference. Archiving is done on a regular basis to improve performance.

Team Meetings - We decided to continue meeting at 1:30 p.m. on Mondays twice a month during the academic year.

ROAD - Thursday, August 20, is a full Registration, Orientation, and Advising Day (ROAD) and there are approximately 140 students who will be participating.

Move-In Weekend - This weekend ITS will be assisting new and returning students register their devices on the Luther network. Saturday ITS will be in Ylvi, Olson, and Brandt from 10 a.m. - 2 p.m. and in the library 9 a.m. - 4 p.m. Sunday ITS will be in Ylvi, Olson, and Brandt from 10 a.m. - 1 p.m. and in the library 11 a.m. - 4 p.m. We will also be assisting in the Union with transfer student move-in on Sunday.

Residence Hall Emergency Phones - Emergency phones have been installed in the halls of most of the residence halls and removed from individual residence hall rooms. Work continues in Farwell and a couple of locations in Baker and the College Apartments. Students may request a telephone and telephone number for their residence hall room which will allow for incoming and local outgoing calls. Students may also request an individual phone number.

Use LCSecure Wireless Network - The LCWireless5G network has been retired. Faculty, Staff, and Students should prefer LCSecure on those devices that support connecting to it (most computers, tablets, and smart phones for example). The LCWireless network is intended for use by other devices such as game consoles or media streaming devices that don't support connecting to LCSecure. Both networks support 2.4Ghz and 5Ghz connections.