User Services Meeting 3/19/18

Present: Jesse, Larry, Erin, Cara, Chris, Patty, Matt, Ryan, Matt, Dennis, Eddy, Jack, Diane, Muaz

Spring Break Plans - We shared work plans for the upcoming spring break which is next week and the following Monday. They include: Olin 102 technology upgrade, Network Sentry Upgrade 3/30, Spring Network Share Cleanup 4/2, and replacing network Access Points (APs) in Miller floors 1-4, along with other projects still in conversation.

Printer Request - We have received a request to install a printer for students in one of the study lounges in Sampson-Hoffland Laboratory. We discussed the request and next steps.

Student Employment Appreciation Week - April 8 to 14 is student employment appreciation week. We discussed various ways in which to honor our student workers. Additional conversation will be held.

Student Workers for Summer - We are hoping to have offers regarding summer employment to our student workers prior to spring break. We shared where we are currently in the process.

KBOX Categories - We are reviewing categories within the KBOX Service Desk module to identify what information would be most helpful for each of our teams within ITS. Additional conversations will be held before changes are made.

Staff Computer Refresh - This morning we met with the Book Shop and their computer refreshes will happen over break. This will complete the staff computer refresh for the year and we now transition to preparing for the summer faculty computer refresh.

Recycling - Luther-owned electronics are being prepared for recycling.

Circulation Computer Re-image Process - We are working on developing a more streamlined process for re-imaging the computers that are checked out from the Circulation Desk prior to being checked out by the next individual.

Public Access Workstations - These kiosk computers located around campus are being upgraded and moved to the Guest network.