Notes from ITS Council - 8/30/17

  • New Items
    • IAICU CIO Survey Request
      • We had received an information gathering instrument to guide where IAICU should focus on consortial buying opportunities. We discussed and completed the instrument.
    • Publications Conference Room
      • The new VP for Communication and Marketing will be allocated the space that had been the Publications Conference room. New space for the Publications Conference room will be adjacent to the Dean’s Office where Terry’s office was before her move over by the President. We understand the AV technology in the current conference room will move to their new space. We understand the monitor in Rob’s previous office will be stored for a time.
    • Information Security Committee
      • Eric is forming a group to look at campus wide IT Risk with focus on topics that largely transcend ITS and for which ITS also has roles to play in managing. We looked at draft information and discussed ideas and suggestions to consider in the formation of this group and made them available to Eric.
    • Document Imaging
      • We discussed roles and staffing and other next steps towards kicking off a new document imaging project.
    • Counseling Services Scanning
      • We updated our file server. The update included a protocol upgrade. We discovered that Counseling’s device doesn’t not support that new level. We discussed a number of options to explore to get them back working.
    • ITS General Agenda
      • We discussed a number of ideas for the upcoming 9/5 ITS general. The meeting will be in Hovde at 2pm. Historically our monthly meetings had been in the mornings.
    • Remote Access Points
      • Adam shared that our new APs can tunnel back across the Internet and look just like they look on campus. We have these installed at Zumbro Lutheran Church in Rochester where the Luther nursing staff has offices and they have have a classrom space. With the VPN connection they see LCWireless and LCSecure. In this application we are not enabling LCGuest. Devices need to register like on campus and like on campus they can print with PaperCut. In this change Adam and team implemented a better, faster and less expensive (monthly cost) network. Adam is experimenting with the remote access points for other remote work sites and applications.
  • Returning Items
    • Security Training
      • We discussed making some investments in security training. We discussed options and opportunities.
    • Update on Residence Hall Phone Proposal
      • Diane reported that this phase, especially for first year residence halls, is largely complete. There is a part that needs to be replaced in one Brandt hallway and the campus apartments need and Baker Village are next up. Towers and Farwell are on hold. Blackboard ConnectED, used for emergency communications, is current with 2017 Fall information and campus room phone numbers have been removed.  At this point very few room phones have been requested.
    • 2-Step Verification for Incoming Students/Faculty/Staff
      • The deadline for implementing 2-Step Verification for first year students is September 8th. Adam can create a list of the new faculty, staff, and students that need to be reminded to add 2-Step Verification to their Google accounts.
  • ITS Operational Reports- The 5th Wednesday of the month wouldn’t normally have operational reports scheduled, but due to Council unable to be held last week, the 4th week of the month, those reports are given here.
    • Network & Systems
      • Adam shared graphs of our start of the year bandwidth usage across our 2 new 10Gbps pipes. Collectively at this point our peak usage is approx. 2 Gbps which is already higher than last year. He also shared graphs that track the number of devices coming onto the network broken out by the connection protocol. Things seem to be improved re the ratio of 2.4Ghz devices to all the other options. We saw a graph that shows our inventory and brand of APs on campus. We are a bit less than ½ way to an Aruba AP network. We also saw updates of the building and backhaul work that was done this summer. Adam also walked us through a problem we’d had with the LCSecure network. It is back, working and seems to performing well.
    • User Services
      • Diane shared statistics on the start of the new academic year work where Technology Help Desk does heroic work to bring new students through their device registration and onto the network, helps with setup of 2-Step Verification and help students enable printing from their devices. Diane shared a picture of the new TV/Webcam setup in the King Room. She also provided information on a number of ongoing projects. Training for Technology Help Desk and Multimedia students has been held. Checks for lab and classroom updates has been completed. We are continuing to process NESUs for new faculty and staff. A re-run and an update for the digital signage is planned for 9/5. A fix to the bug that caused recent problems is available. New student worker accounts are being created. Our PII workstation scanning pilot is continuing.