GusDay 2008 Reflections

I was one of 9 attendees of GusDay 2008 held in St. Peter, Minnesota on
February 6th. The four sessions I attended were very different from
each other, and all very good.

Migrating from Copiers to MFPs -
Change is Good: How Much is Too Much?
Sue Traxler and Julia Burmesch
from Carleton College shared their experience, including many details
that were quite interesting. They considered three vendors - Xerox,
Canon, and Ricoh - and selected Xerox and have found their rep to be
very responsive. For print accounting, they selected GoPrint; the
other top two were Pharos and Equitrac who were not chosen because
Pharos was too expensive ($100,000) and GoPrint worked with their
network infrastructure and their CBORD CS Gold system better. GoPrint
was in the $20,000-$40,000 range for them. A couple of things they
learned that they told us to watch for are 1) the learning curve with
copying is huge and 2) academic departments copy media that
administrative departments do not deal with - and it didn't come up in
their conversations with departments. They project a savings of
$500,000 over 4-5 years.

Implementing Windows Vista
- Casey Wagner and Mark Kotcho from
St. Cloud State University shared their Vista implementation plans.
They will be deciding within the next two weeks whether or not they are
going to upgrade to Vista this summer. They said that if students had a
choice, they'd be at Vista, no problem; some new students only know
Vista. I came away from this session thinking most about their
communication with their campus and their strong recommendation to
solicit a testing group and push it.

Google Apps for Education
- Our very own Adam Forsyth gave this
presentation with Michael Bruder from Concordia University. It was
very well received and there were many questions from the group. We
know where Luther is at on this project, having just recently been
given the green light! Concordia's students are already using Gmail
and they will be converting their faculty/staff. I found it
interesting that Concordia directs students to contact Google directly
with their questions and came away from the session wondering what type
of support model we want to follow.

How do They See/Hear/Feel that you Care?
- Eric Larson from
University of St. Thomas presented this session which is based on the
book "The Five Love Languages", though he said we could replace "love"
with "caring" or another word if we preferred. He described the five
different ways in which people prefer to be recognized and said that by
understanding these we can better help our users. They are: Words of
Affirmation, Quality Time, Receiving Gifts, Acts of Service, and
Physical Touch. He said that when you aren't sure which works best for
someone, use them all, and gave the example of replacing a computer.
Acts of Service (the replacement itself), Physical Touch (moving the
post-it notes from the old computer to the new and putting it back
right where it was), Receiving Gifts (gift certificate for a cookie),
Quality Time (following up and answering any questions), Words of
Affirmation (apologizing for the inconvenience of being without their
computer for a period of time). I'm interested in considering a
similar model for Luther.

GusDay 2009
- At the closing session, it was announced that Augsburg will be the
host for GusDay 2009 and that it will most likely be held in the first
half of January.