Printing reports covering the 2017-18 academic year have been posted at luther.edu/its/papercut/

The User Services Team meets twice each month. At this week's meeting, the topics included: MISO Surveys, Library Group Study Rooms, Library Power Strips, Copier Maintenance, Keyserver Upgrade, and Digital Signage Upgrade.

Update 11-28-18 6:45AM: The upgrade is complete.

 On Thursday 11/29/18 at 5:30AM ITS will upgrade the software on our Aruba Wireless Controllers. This upgrade will cause a temporary outage of the wireless in the following buildings: Baker Village, Main, Farwell, Miller, Dieseth, Olin, Koren, Regents Center, Sampson-Hoffland, Valders, College Apartments, and Larsen. Most wired network service will be unaffected by the upgrade. The upgrade is expected to be completed prior to 7:30AM.

The User Services Team meeting meets twice each month. At this week's meeting, the topics included: Project Updates, Staff Computer Refresh, Budget Adjustments Update, Group Study Room Computers, New Mac Naming Scheme, Printers/Copiers, Digital Signage Changes, and Podium Computer Questions.

The User Services Team meets twice each month. At this week's meeting, the topics included: Library Doors, Budget Adjustments, MS Office on Personally-owned Computers, Staff Computer Refresh, Faculty Computer Refresh Mid-year Check-in, Mac Issue, Library Hours, and MakerSpace Field Trip.

Google Team Drive has new, different roles available.

• Managers have full control and can manage content, members, and settings.
• Content Managers can add, edit, move, and delete files.
• Contributors can add and edit files.
• Commenters can only comment
• Viewers can only read

Read more about Google Team Drives.

The User Services team meets twice each month. At this week's meeting, the topics included: Staff Day, Fall Break Plans, Printer/Copier Replacements Phase II, Homecoming, KBOX Queue Reminder, 2-Step Authentication for KBOX, New Student Workers, and Staff Computer Refresh.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were Technology Help Desk Dashboard Senior Project, Software Requests, and October ITS General. Operational Reports temporarily suspended.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were Wireless Network Performance, Disaster Recovery Planning, Administrative rights to office computers. Operational Reports temporarily suspended.

ITS is beginning the the process of moving our Aruba wireless network to a new version of controller software.  This upgrade will be done building by building.  Upgrades are planned to occur at 6:00AM.  Each building will experience approximately a 20-30 minute outage as their building is upgraded.  The upgrades are planned on the following schedule:

Thursday 9/27: Regents Center, Miller, Brunsdale Lounge Done

Tuesday 10/2: Dieseth and Brandt Done

Thursday 10/4: Farwell, College Apartments, Prairie Houses, Baker Village Done

Tuesday 10/9: Koren, Larsen, Olin, Library Done

Thursday 10/11: Sampson-Hoffland, Valders, Ylvisaker Done

Tuesday 10/16: Rochester Nursing Office The Rochester Nursing office wireless was moved on 10/01/18 in combination with other unexpected work that needed to be done.

The Olson Hall network has been upgraded with a newer building router.  Along with this upgrade the connection between Olson Hall and the rest of the network has been upgraded from 4Gig to 20Gig.