The User Services team meets twice each month. At this week's meeting, the topics included: Staff Day, Fall Break Plans, Printer/Copier Replacements Phase II, Homecoming, KBOX Queue Reminder, 2-Step Authentication for KBOX, New Student Workers, and Staff Computer Refresh.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were Technology Help Desk Dashboard Senior Project, Software Requests, and October ITS General. Operational Reports temporarily suspended.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were Wireless Network Performance, Disaster Recovery Planning, Administrative rights to office computers. Operational Reports temporarily suspended.

ITS is beginning the the process of moving our Aruba wireless network to a new version of controller software.  This upgrade will be done building by building.  Upgrades are planned to occur at 6:00AM.  Each building will experience approximately a 20-30 minute outage as their building is upgraded.  The upgrades are planned on the following schedule:

Thursday 9/27: Regents Center, Miller, Brunsdale Lounge Done

Tuesday 10/2: Dieseth and Brandt Done

Thursday 10/4: Farwell, College Apartments, Prairie Houses, Baker Village Done

Tuesday 10/9: Koren, Larsen, Olin, Library Done

Thursday 10/11: Sampson-Hoffland, Valders, Ylvisaker Done

Tuesday 10/16: Rochester Nursing Office The Rochester Nursing office wireless was moved on 10/01/18 in combination with other unexpected work that needed to be done.

The Olson Hall network has been upgraded with a newer building router.  Along with this upgrade the connection between Olson Hall and the rest of the network has been upgraded from 4Gig to 20Gig.

Update 12:15PM: The Olson Hall network has been repaired and is once again fully functional.

The Olson Hall network went down at approximately 9:00AM as a result of a power outage and has service has not been restored at this time. The router is being replaced.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were Active Phishing Campaign Targeting Student Email Accounts, Update from ISC meeting, and Employee Recognition Coffee, October 8. Operational Reports temporarily suspended.

The User Services Team meets twice each month. At this week's meeting, the topics included: Welcome to Jane, Chosen Name Policy, Expense Reduction Analysts, MS Office, UltraVNC, Wash Hands Often, Digital Signage Update, Nobel and Nansen Technology Request, and Video Board.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were ERA expense analysis, Separate employee vs. student/alumni identities for authentication, and Phone System RFP. Operational Reports temporarily suspended.

ITS Council is the leadership team within Information Technology Services. Topics discussed this week were Nobel and Nansen Technology technology improvements, RFP vs quote for telephone system, and September staff meetings. Operational Reports temporarily suspended.

The User Services Team meets twice each month. At this week's meeting, the topics included: Project Updates, KBOX Ticket Archival, Team Meetings, ROAD, Move-In Weekend, Residence Hall Emergency Phones, and LCSecure Wireless Network.