Frequently Asked Questions

What Is The KACE Client Updating?

The KACE Client will notify you of two types of updates:

  • Critical Operating System (Windows or Mac) Updates
  • Critical Application Updates (i.e. Acrobat, Flash, Java, QuickTime, etc.)

Will KACE Updates Automatically Reboot My Computer (without my permission)?

Potentially. Workstations are at their most vulnerable during the period of time between when the patches are applied and a restart is needed. The KACE Agent will remind you numerous times that you need to restart your computer, but will eventually restart the machine if ignored for too long.

Will KACE Security Patches Upgrade My Applications to New Versions?

No. Security updates and application upgrades are separate processes. For example, KACE may apply a security update to your Microsoft Internet Explorer (IE) browser to take you from version 10.00 to 10.01 – or upgrade Adobe Acrobat Professional from version 10.1.2.3 to 10.2.3.4; but it will not automatically upgrade you from major versions – IE 10.01 to IE 11.0 or Acrobat 10.x to 11.x.

NOTE: In cases where a major application upgrade is needed – e.g. to address major security issues or to support institutional application compatibility – a separate campus upgrade notification will be sent.

What If I Have Mission-Critical Applications Which Are Sensitive to Patch Updates?

The KACE Management system provides a great deal of flexibility and does not force us to use a ‘one-size-fits-all’ approach. If you have mission-critical applications (for Luther, your department, or yourself) which you believe will not respond well to an automatic update process, please contact the Technology Help Desk and open a ticket. We may then opt you out of that particular application's updates.

What Types of Information Does the KACE Client Collect?

The KACE Management system assists in the collection of the following types of information for Luther-owned workstations. (Note: The KACE Client is NOT licensed for use on personally-owned computers.):

  • Make, model, serial/service tag number
  • Physical specifications such CPU, RAM memory, Hard disk size
  • Network configuration such as Ethernet MAC address, IP address
  • Operating system version and patch level
  • Installed programs and versions as listed in ‘Add/Remove Programs’
  • Last logged on user
  • Security patches applied/missing
  • Change management information (i.e. dates/times when hardware/software changes were reported by the KACE Client).