What is Phishing?

Phishing is a technique used by people to trick users into sharing personal information such as passwords, credit card numbers, bank account numbers and other financial information. Phishing can come in the form of a phone call, an email, or a website. Phishing scams will get your information by asking you to click on a link or downloading malicious software. 

Identifying Phishing Messages

A phishing message will most often contain urgent and appealing language. It will typically ask for you to change your password, provide your username or provide financial information. It may contain grammatical errors although this is not always the case.

What if I respond to a Phishing Message?

If you respond to a phishing message, please reset your Norse Key immediately by either going to or calling the Help Desk at 563-387-1000.

You should also clear the cache and history in your internet browser. Please visit the clearing your cache webpage for instructions.

Reporting a Phishing Message

You should report phishing messages by forwarding the email to [email protected], calling the Help Desk at 563-387-1000, or submitting a ticket at

Example Phishing Email

Subject: IT-HELP DESK!

Your outlook web app has exceed the 95 percent quota threshold. The quota limit is 986.89 MB and the current usage is 969.89 MB (96 percent of limit).Click Here to upgrade your mailbox for continual usage!

-IT-Help Desk

Protect Yourself & Luther from Targeted Phishing Attacks

Targeted phishing attacks are those designed to look familiar and/or legitimate. The following video created at the University of Michigan explains how these attacks are geared to users globally and on college campuses.