Norse Mail (Gmail) is Google’s webmail service. With Norse Apps, mail quotas are currently greater than 25GB per user (and growing) and all accounts include built-in Google search technology to quickly navigate through all of your mail. Norse Mail also helps you manage large quantities of mail by automatically grouping related messages, so you see a whole series of related replies all at once.
Norse Mail integrates instant messaging into the mail browser window, so you can see when your contacts are online and connect with them in real-time. Your IM conversations can be saved and searched within Norse Mail, just like your email conversations.
Norse Calendar features are also built right into Norse Mail. When someone else sends you a calendar event invitation, Norse Mail displays a summary of your agenda for the day so you can reply to the invitation in a single click. When you receive a regular email message that mentions an event, Norse Mail understands that the message might contain something that belongs on your calendar and helps you quickly add the event to your agenda.
Also included with Norse Mail are powerful virus and spam filtering, POP and IMAP capabilities, free forwarding, mobile access, wide support across web browsers, and native support for more than 50 languages.
Upon completion of this 1-on-1 training, you will be able to:
If you already have a Norse Apps account, you can access Norse Mail by going directly to http://mail.luther.edu. You can also access it by starting with any of the other Norse Apps components and then clicking the Mail link in the top left corner of the page.
If you do not have a Norse Apps account, contact the Technology Help Desk at x1000 or email firstname.lastname@example.org.
When you login to Norse Mail, you will want to be able to read your mail right away and you will also want to do a few other things such as add your signature, import your address book, and set the proper message format.
In the past, when clicking on email links found while browsing the web, programs not usually used would be opened resulting in a frustrated user. Recently, Google developed a way for email links selected to be opened with Gmail. When using Chrome, a prompt will appear upon opening Gmail. It reads, “Allow Gmail (mail.google.com) to open all email links?” By clicking Use Gmail, Gmail’s compose window will open the next time you click an email address on a page. If the prompt doesn’t appear when opening Gmail in Chrome, you can manually adjust the settings to allow sites to become handlers. Follow these steps:
Now, whenever you come across a hyperlinked email address on a web page that you would like to select, Gmail will open and allow you to easily email the desired person.
When using Norse Mail, you select a message to read by clicking anywhere on the line containing the email message.
Once you’ve read the message, there are several actions you can take.
There are new ways to organize the way messages appear in your inbox. Five options are available to select for reorganizing your email:
To reorganize your email, click the triangle to the right of the word Inbox on the left side of the screen. Select your preferred inbox type.
You will notice some of the messages have a number in parentheses after the names. Norse Mail keeps messages in what is called “Conversations”. Conversations are messages that are grouped together by subject for ease of reviewing the related messages rather than being scattered among other email messages. When reading a message that is part of a conversation, you can expand and collapse any part of the conversation and you can reply or forward at any point as well. If you would prefer each message to be a separate entry in your inbox, click on the gear icon in the upper right corner and select Mail Settings > General and click the button next to Conversation view off.
You may want to add a signature to your Norse Mail so that you don’t have to type it each time you compose a new message. To add a signature:
During times when you are not regularly checking your Norse Mail, you may want to have your Norse Mail respond to messages with an automated reply. Now that you can choose a start and an end date for your automated reply, you can compose your automated message before its effective date.To add a vacation message:
You may find that the name created in Norse Mail includes your formal name and/or your middle name. If you would like to change your name, you will want to change it in every Norse Application (Mail, Docs, Calendar, Sites) separately. You will also need to contact ITS. For Norse Mail:
Once you are comfortable reading email messages, you will want to send messages as well.
There are some other interesting actions you can take when composing a message:
If you have an address book in another application (e.g. Hotmail, or Apple address book) that you would like to load into Norse Mail, follow these steps:
Now that you know the basics of reading your mail and getting started, there are some other parts of Norse Mail to become familiar with.
This toolbar contains links to your Inbox as well as Chats that people have sent to you while you were gone. It also includes your Sent Mail and Trash. You can view all messages that you have starred by clicking on the Starred link. Notice also there is a Spam folder that contains messages Norse Mail believes are questionable. You will want to review this folder periodically.
You can also customize the toolbar to display the links that you want. Click on the gear icon, select Mail Settings >Labels, then in the System labels group click on show or hide depending on your choice. Note that you can also create your own label from the bottom section of the Labels tab. Once you have created your own labels you can show or hide those as well.
This link will take you to your Contacts where you can create individual contacts or groups.
Creating individual contacts
Creating a new group:
Note: Another way to create a group is to go to My Contacts, check the names of the people to be in the group first, and then create the group. Those you’ve checked will be in the new group.
This toolbar lets you see which of your contacts are online on Norse Chat and allows you to chat with them. Norse Mail integrates instant messaging into the mail browser window, so you can see when your contacts are online and connect with them in real-time. Your IM conversations can be saved and searched within Gmail, just like your email conversations. Norse Chat does allow you to make voice and video calls to friends and family (see Google Voice and Video Chat). For more information, see Norse Chat Training.
When you log into Norse Mail you are automatically logged into Chat as well. If you don’t use this feature you can either change your status to invisible or sign out of chat.
Norse Mail voice and video chat is integrated right in the Norse Mail. To get start with video chat you need to install the voice and video chat plug-in which is free and easy to install.
Click the Microphone icon if you wish to mute yourself, but still hear the other party. You can click and drag the preview window to any part of the video screen. Click in the upper left corner to make the Video Chat full screen.
Click here for more information from Google.
Labels help you organize your messages into categories — work, family, to do, read later, jokes, recipes, any category you want. Labels do all the work that folders do, but with an added bonus: you can add more than one to a message. The first step you will need to take is selecting the More dropdown menu located in the left-hand toolbar. From there, you will be able to scroll down and come upon three options: Categories (dropdown menu), Manage labels, Create new label. Once labels have been created they will appear in alphabetical order below the Circles dropdown menu ready to be used.
This Panel displays all the messages within the folder that you are viewing. You can change the number of conversations that display on one page (default is 25), whether personal indicators display, and how much of the message displays in this view, by going to Mail Settings and adjusting items on the General tab.
Due to low usage, Google has removed customization of Web Clips in Gmail. If you've had Web Clips enabled in the past, your current setting will be maintained and your feeds can be seen in the Web Clips tab under Settings.
This toolbar lets you search your messages to find keywords within that message. You can also click on the small triangle at the right side of the search box to perform an advanced search. Using the search toolbar to find items within Norse Mail cuts down the time to locate the desired material.
Google has a number of sending limits in place to prevent abuse and to aid in the fight against spam. If you do reach one of their sending limits, your account will be unable to send mail for a period of time. From the Google support page: “Premier and Education Edition users can send to 2000 external recipients per day. The email addresses can be distributed among the To:, Cc:, and Bcc: fields.”
In addition, “If you use a POP or IMAP client (Microsoft Outlook or Apple Mail, e.g.), you may only send a message to 100 people at a time.” This is also true of the Thunderbird email client.
If you have the need to send to more than 2000 external recipients in one day, or to send one message to more than 100 recipients from Thunderbird, please contact the Technology Help Desk at x1000 or email@example.com to discuss alternative options. Creating a Norse group and sending a message to that group is one such option for more information, see Norse Groups Training.
Norse Mail does a good job of keeping the questionable messages out of your Inbox. They are labeled as Spam and can be reviewed at any time by clicking on the link found on the upper left side of the page.
If there are messages that have been labeled as spam that are legitimate messages, you will want to check the box next to them and click the Not Spam button. You can also add other labels to the messages from this window before removing them as spam.
Messages that truly are spam can be left in this folder where they will be automatically deleted by the system after 30 days. If you want them gone sooner than that, you can select one or more messages and click the Delete Forever button or click the Delete all spam messages now link.
You may want to forward your Norse Mail to another account, either temporarily or permanently. To set up email forwarding:
Note: If you had previously entered an email address to forward your Norse Mail to, once you click on Forward a copy of incoming mail to, click on the down arrow and choose the email where you want to forward your Norse Mail. If it’s not on the list, click on Add new email address.
If you have a luther.edu email address and a personal gmail.com address and can not log in to both at the same time, now you can be logged into both accounts at the same time with some changes in the account settings.
To set up multiple account sign-in, see Norse Apps – Multiple Account Sign-In.
On January 5th, 2011, there were changes to our Norse Apps account infrastructure that allow access to other Google services beyond the core suite of messaging and collaboration apps. This change lets users access many new services such as Blogger, Reader, Google Voice, Maps ,YouTube, SketchUp, and Picasa Web Albums from their Norse Apps account. For a detailed list, see More Google applications for your school.
In the top right corner of the Norse Mail window, there is a link labeled Help. This will take you to the Google Apps Help Center, with the Email information displaying. Enjoy clicking on various links to learn more about using Norse Mail.
The Google Apps for Education Training Center contains modules and resources to help you have the best experience with Google Apps possible.
For an overview of Google Apps, see 7 things you should know about…Google Apps which is part of the EDUCAUSE Learning Initiative’s (ELI’s) series providing concise information on emerging learning technologies and related practices.
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