Norse Hub FAQ

This article contains answers to common questions pertaining to Norse Hub. NorseHub.luther.edu will progressively replace my.luther.edu for students, faculty and staff, and eventually, for parents, guardians, or proxies. Student Planning allows you to plan, schedule, and register for your courses. My.luther.edu will co-exist until all features have been developed in the new web application.

  1. Why do students with music majors or minors need to use my.luther for their program evaluation?
  2. Why don't my high school language courses display as completed requirements in the foreign language section on My Progress?
  3. Is my Norse Hub password the same as my Norse Key password?
  4. Why does Norse Hub open MS Outlook when I try to email my advisees? How do I change my default email application to Norse Mail?

Q1: Why do students with music majors or minors need to use my.luther for their program evaluation?

The music major has a complex set of requirements that are not logically able to be evaluated in Norse Hub. This is an issue that our software provider is working to resolve. Students with a music major or minor should use my.luther, Program Evaluation to view their music requirements.


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Q2: Why don’t my high school language courses display as completed requirements in the foreign language section on My Progress?

Non-course equivalencies that have no credits and no grades do not show up as they should under their requirements. Instead they show up as completed under “Other Courses” at the bottom of the My Progress screen. This is an issue that our software provider is working to resolve. Use my.luther, Program Evaluation to view completed language requirements.


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Q3: Is my Norse Hub password the same as my Norse Key password?

Yes, Colleague, Norse Hub, and my.luther.edu use your Norse Key username and password. Visit norsekey.luther.edu to change your Norse Key.


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Q4: Why does Norse Hub open MS Outlook when I try to email my advisees? How do I change my default email application to Norse Mail?

Norse Hub uses the default email application on your workstation. You can change your default email application for each browser type by following the steps below.

Chrome steps to set default email

h​t​t​p​s​:​/​/​b​l​o​g​.​h​u​b​s​p​o​t​.​c​o​m​/​m​a​r​k​e​t​i​n​g​/​s​e​t​-​g​m​a​i​l​-​a​s​-​b​r​owser-default-email-client-ht

FireFox steps to set default email

https://support.mozilla.org/en-US/kb/change-program-used-open-email-links


Safari steps to set default email

https://9to5mac.com/2016/02/26/how-to-make-gmail-default-mail-app-safari-chrome-firefox/

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