User Services provides full repair for workstations and equipment that is owned by Luther College. Network printers and multi-function devices are handled through an agreement with Ricoh Corporation (formerly known as IKON Systems).
The Technology Help Desk will provide limited hardware and software re-installs for personally owned computers to Luther students, faculty, and staff. This is being provided as part of a pilot project to test the feasibility of offering more extensive services in the future.
Hardware Techs will be available on a floating schedule set at the start of Spring semester. The minimum turn around time for any repair is three (3) business days.
The Help Desk now provides the following services:
These services are offered free of charge. Users will be required to provide all necessary software or hardware (as defined by a Help Desk technician), provide any passwords required to access the computer, and sign a Liability Waiver.
The Help Desk will not:
The Technology Help Desk reserves the right to refuse to work on any personal equipment.
Hardware Repair is available to Faculty and Staff of Luther College on Luther equipment.
LIS Technology Help Desk
Preus Library 207
Web: http://www.luther.edu/helpdesk/
Phone: 563-387-1000
Email: helpdesk@luther.edu
Hours: https://www.luther.edu/library/about/facilities/hours/
| Attachment | Size |
|---|---|
| HD_Waiver2011.pdf | 71.43 KB |