One of the benefits of being a Luther student is that you get a Norse Apps account, which includes email. You’ll need it for classes, clubs, friends, work study, and other parts of college life. Norse Apps is so central that it needs to be well protected — for your benefit and for the community at large. Aside from a good password, you’ll also need to turn on Google 2-Step Verification.
All Luther email accounts must have Google 2-Step Verification enabled. Login to mail.luther.edu from a browser to start the process. Instructions for setting up Google 2-Step Verification can be found on the Google 2-Step Verification FAQ page.
After your first login you have a two-week grace period to set up 2-Step Verification on your email account. If you don't enable 2-Step Verification in time, your account will be suspended and you will need to visit the Technology Help Desk.
Google 2-Step Verification is an extra layer of security for your Norse Apps account. It’s designed to stop a hacker who obtained your password. When prompted, you’ll need to verify your identity with another method, like typing a code sent to your phone. You’ll be prompted every 30 days on your own devices and every time you use a new device, such as a Luther lab computer. You get to choose how you’d like to verify your identify.
If you do get locked out, contact the Technology Help Desk for assistance.
Click here to start.
Your account is suspended. That means that you can’t log in to your email or any other Norse Apps. It also means any emails sent to you will bounce back and never reach your account.
No. You can use a USB token, printed backup codes, or an authenticator app for computer, tablet, etc.
As many as you can. There will be a day where your phone isn’t charged or you forgot your USB token. Make sure you have a few backup options. Additionally, you should be aware that the Google Prompt method will fail when you change your Norse Key password.
No, codes can only be used once.
You can call or visit the Technology Help Desk.