For Luther-owned Workstations
The Technology Help Desk will make every reasonable effort to resolve the issue as quickly as possible. Assistance may be rendered in person, via email, or via VNC (Remote Connection). Steps taken may include:
Some problems may be sent to others within ITS for resolution. These include telephone or network issues, audio-visual replacements (permanent), or programming requests.
If reasonable efforts fail, the workstation may be sent to User Systems for complete re-imaging. This process involves backing up the user’s data and putting a fresh install of the Operating System and all applications. Some personal settings may need to be reconfigured.
Lab workstations and Podium computers are typically re-imaged rather than spend excessive amounts of time on repair.
For Personal Computers
The Technology Help Desk will make minor to moderate repairs to personal computers at no charge, however the owner is responsible for the cost of parts. Typical services include boot and driver issues, OS installs, hard drive failures, some component replacement, etc. We don't cover all major repairs or repair phones, gaming consoles, printers, etc. We reserve the right to refuse service, and the owner assumes all liability. Repairs are accepted as workload allows and typically not during breaks, summer, J-term, or during the first two weeks of the semester. The minimum turn around time for any repair is three (3) business days.
The Help Desk now provides the following services:
The Help Desk does not provide the following services:
Desktop and Laptop Support is available to Faculty, Staff, and Students of Luther College to varying degrees.