How to re-enable, reset, or rebuild a Call Pilot voice mailbox.
Users get three attempts to log into their Voice Mail box. If they enter the incorrect password three times, their login becomes ‘disabled’. To fix, the login must be ‘re-enabled’.
When a user has forgotten their password, a new one must be set.
When a user has forgotten their password numerous times, it becomes more difficult to reset their password. Deleting and rebuilding the account resolves this. This also deletes all saved messages and greetings.
This is normally done when Faculty and Staff depart and the phone number is to be reused for another person.
Your voicemail has been deleted and rebuilt, defaulting the password back to 55xxxx (xxxx being the user’s extension). Here is what you do now.