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Parent Proxy

If a parent calls Financial Services or Financial Aid offices, the student must have granted permission for these offices to speak to the parent who is calling. The offices will verify this permission each time the parent contacts the office. The parent must also provide the student’s id number or last four digits of the social security number AND the date of birth at the beginning of each call.

While we encourage our students to take responsibility for their student account, we understand that parents often help. 

Parent Proxy is available for parents to assist their son or daughter with their financial responsibilities and view grades and class schedule. 

You may also choose to watch a video on How to Grant Parent Proxy Access and How to Log-in as a Proxy User.

What is Parent Proxy?

Parent Proxy has replaced the Parent Portal to grant students more nuance in the information they share with their parents, guardians, or other proxies (people that are able to work on their behalf). Students can grant access from the following areas

  • Financial Aid (View Offer Letter and Requested Forms)
  • Student Finance (Make Payments and View Account Activity)
  • Tax Information (1098-T and W-2)
  • Student Planning (Grades and Class Schedule)
  • Notifications (Registration Holds)

When a student grants proxy access to a parent, this allows them to view these portions of NorseHub on https://norsehub.luther.edu/ as well as granting permission for the parent to have conversations with Financial Services and Financial Aid.  Note: Granting access does not release you, the student, from your responsibilities.  In the eyes of Luther College, it is still your responsibility to turn in necessary financial documents or pay any outstanding balance due.

How does the student grant permission to the parent? 

  1. The student logs into https://norsehub.luther.edu/ using their Norse Key.
  2. Click on your Username in the upper right-hand corner
  3. Choose View/Add Proxy Access

After the student grants a parent rights, a confirmation email will be sent to the parent.
This email will contain the parent’s login information. Using the information in the email, the parent will log into https://norsehub.luther.edu.  If your parent does not receive a confirmation email, please contact the Luther College Technology Help Desk at 563-387-1000.

Can a student give permission to someone not listed on the Grant Rights screen?
If the name of Parent/Guardian/Spouse is not listed, click Add Parent/Guardian/Other and complete the Google Form. The student will receive an email within 2 business days confirming the person’s name had been added and then the student will need to grant this person the appropriate rights.

What if a student wants to end or modify a parent’s viewing rights, as well as their permission to speak with someone in Financial Services and Financial Aid?
The student would click their username on NorseHub, choose View/Add Proxy Access, and select the appropriate parent.  Then the student will update their rights by unchecking any permissions or removing all access.

What happens when the student withdraws or graduates from Luther?
In April of the next year, if a student is not enrolled, the permission to view student information will be ended. Notification of the ending of the access rights will be emailed to both the student and parent.

The Family Educational Rights and Privacy Act (FERPA) provides certain rights to students concerning the privacy of, and access to, their educational records.