Policies and Procedures

Why work with a CAE tutor?

The goal of tutoring is to help you become a more independent learner through the use of temporary, supplemental assistance of a peer who has completed the course. Our tutors are recommended by the faculty and trained by professional CAE staff. While tutoring is an effective means of academic support, it is not meant to replace outside study, the expertise of the professor, or additional study groups on campus. You may need to use a combination of these resources to achieve your goals.

What is required of me as a program participant?

When you request a tutor, you agree to make a commitment to your appointments. You will be expected to have your homework completed before your tutoring appointment and to come prepared with specific questions. Your tutor is not expected to be "on call," so you will need to make use of additional supports (such as faculty, departmental tutoring, etc.) when additional questions come up. You may need to prepare ahead of time for your tutoring appointments, and it is your responsibility to build this time into your weekly schedule.

How the process works

  1. To request a tutor, go to luther.mywconline.com and sign-up with a tutor. If a tutor is not immediately available in your area, you may join the waitlist and you will receive an email or text if an appointment become available.
  2. Due to the high volume of requests for tutors, lateness (after 5 minutes) or failure to show for a scheduled appointment will revert to another student on our wait list.
  3. At your first meeting, you will discuss tutor expectations with your tutor. Please come prepared with questions or concepts to cover for your sessions.
  4. If you desire, you may sign up for repeat appointments during your tutoring session. Just let your tutor know and they will create the repeat appointment in WCOnline. Tutoring will automatically stop at the end of each academic semester.  Let your tutor know if you no longer need help or withdraw from a course.
  5. If you would like to cancel your appointment, please login to WCOnline and cancel your appointment. 

Referral to Departmental Tutoring or Office Hours

Our tutors create a tutoring log for each session that includes information about your progress. If our tutors observe that you are doing well enough to end tutoring, they may recommend that you use other resources instead. Alternatives include departmental tutoring, professors' office hours, or group tutoring. If your tutor makes the recommendation to end tutoring, CAE staff will contact you to discuss your options.

Illness/Emergency

If you become ill or cannot attend a session due to an emergency, please login to WCOnline and cancel your appointment as soon as possible. At least 6 hours notice is required, so if an emergency happens within that time frame, please email your tutor directly. You can find their email in your appointment in WCOnline.

Referral to Coordinator

Program participants may be referred to the Coordinator of Tutor and Academic Services for reasons including, but not limited to, excessive absences, frequent lateness, inadequate effort, academic misconduct, or personal misconduct. At that time, your access to WCOnline will be restricted, and the student will need to meet with the Coordinator of Tutor and Academic Services to discuss whether your access should continue. While CAE will make every effort to resolve the issue, we reserve the right to cancel tutoring for any participant who fails to comply with the terms of our expectations.