Headline of the Week: A Dashboard is Born
If you close your eyes and imagine yourself driving a favorite car down the highway (or if you’re an aviator, you can fly your favorite plane), think about how much you rely upon your instruments for guidance and what life would be like navigating without any instruments at all. Without out a gas gauge you don’t really know when you need to refuel. (The sputtering might give you a clue, but not really when it would be most useful). Without a speedometer, let’s just say many would be subsidizing local and state governments at a higher clip than they currently do. With the birth of in-dash GPS guidance systems, now we’re relying on our dashboards to literally route the way to where we need to go.
The purpose of the dashboard is to give an accurate read on how systems are functioning, how resources are being used, and how things are changing over time. For the last couple years we’ve begun to gather more metrics in LIS to get some better understandings of exactly how much we do of what we do. Those statistics have been published in our annual report, though annual collection of data doesn’t help to inform regular decisions that happen over the course of a year that could benefit from more data input.
Over the next weeks, we’ll begin to take our metrics to a new level by bringing some critical indicators together into a dashboard that we can use to see our operations in something closer to real-time. This will help us to concretely identify issues as they happen (changes in work orders, changes in resource usage, and the impact of changes in service or service levels). To start this process, I’ve tapped into some readily available data on our website and am continuing to refine and revise it. A screenshot is included here so you how it is developing. Eventually this will be regularly published (and will include a legend for reading it … for now talk to me with questions :).
I’ll be working with other teams in LIS to identify the critical indicators and create some conduits to gather and update those statistics regularly. As always, thoughts and comments are welcome.
TWILIS on Hiatus
This Week in LIS will not be published on September 19, 2008. It will resume Friday, September 26, 2008.
- Our recruitments for Help Desk Specialist and Programmer Analyst are underway in the applicant review stage.
- September 16 (Tuesday) Office 2007/2008 Workshop – 9:00a
- September 18 (Thursday) KATIE Faculty Development – 1:00p
- September 23 (Tuesday) Norse Mail – 9:00a
- September 23 (Tuesday) Norse Calendar – 10:30a
- September 30 (Tuesday) Windows Vista Tips & Tricks – 9:00a
- More information on upcoming training opportunities
LIS Blog Highlights from the Week
The following articles are sampled from those available on the LIS Blog:
- E-911 Data Base Loaded
- Phishing Scam Attempt
- Staff Computer Rollout Begins
- Senior Carrels in the library
- Smart Board Installed in Koren
- Datatel and my.luther maintenance complete!
LIS Website Changes
- Minor changes to the event management system were made this week.
Notes from LIS Council
The following topics were discussed at our meeting this week:
- Next steps for choosing a software deployment systems
- Resuming the staff computer replacement process
- Deployment of School Dude for facilities work order tracking
- Changes to the process for issuing Norse Keys to admitted students
- Policies on file sharing
- Our upcoming continuous improvement project
- LIS Dashboard
As a member of NITLE (National Institute for Technology and Liberal Education), Luther has the opportunity to participate in a wide variety of developmental and training programs intended for faculty, librarians, and information technologists. Events listed at the link below are currently open for registration by Luther participants. LIS Staff who are interested in participating in an event should speak with Christopher Barth. Faculty who are interested in participating should speak with Lori Stanley. Participation is contingent upon available funding and program acceptance.
The following new NITLE opportunities are available:
- Nominations due Friday, September 19th:
- NEW: Workshop-To-Go: Digital Teaching: Introduction to Teaching with Technology in Liberal Education. Program Date: October 13, 2008. Location: Bryn Mawr College. 4 program units.
- NEW: Workshop-To-Go: Technologies for Teaching Writing. Program Date: October 14, 2008. Location: Bryn Mawr College. 4 program units.
- Nominations due Friday, October 24th:
- NEW: Online Event: Martin Dougiamas on Moodle’s Future. Previously titled “Moodle User Community Meeting.” Program Date & Time: November 6, 2008, 11:00 a.m. – 12:30 p.m. Eastern. Delivered online via MIV. 1 program unit.
Notable Internet Resource of the Week: Dropbox
Big news in the free online storage world this week as the cloud service Drop Box has launched out of beta and is now available for general use. Drop Box is a free 2GB storage drive in the cloud that:
- is easily accessible to users from Windows, Macs, and Linux
- allows public transfer of files
- has no limit (aside from your storage quota) on file size
- supports syncing of files across multiple computers and the Internet based storage site
- automatically tracks old versions to support undelete and restoring from the Internet
- allows custom sharing to be configured by file via the Internet
- integrates a photo gallery
Additional storage can be purchased if needed.
On the web at http://www.getdropbox.com/
Around the Web
Here are a few links to interesting developments over the past week:
- Culture, Economy, and Business
- Do internet maps make us forget our culture? [Ogle Earth]
- The Omnigoogle [Rough Type]
- Bringing history online, one newspaper at a time [The Official Google Blog]
- Another step to protect user privacy [The Official Google Blog]
- Google Docs Goes Back to School: Built-In Dictionary and Encyclopedia [ReadWriteWeb]
- Back to school with a bunch of new features [Official Google Docs Blog]
- Presentations turns 1 [Official Google Docs Blog]
- The future of search [Official Google Blog]
- Better Label Management in Gmail [Google Operating System]
- Introducing Mobile Search with My Location [Official Google Mobile Blog]
- Hardware and Technology Tools
- Higher Education
- Print Journalism Squeeze Hits Campuses [Inside Higher Ed]
- Private Colleges Are Encouraged to Make Their Case on Costs [Chronicle of Higher Education]
- Could You Be a Hoopla-dite? [Chronicle of Higher Education]
- Internet and Networking
- Law, Intellectual Property and Intellectual Freedom
- RealNetworks to launch DVD ripper, complete with DRM [Download Squad]
- Rowling wins book copyright claim [BBC]
- Copyright Clearance Center Expands Blanket Pricing Offer [Chronicle of Higher Education]
- Libraries and Librarians
- Media and Publishing
- New E-Newspaper Reader Echoes Look of the Paper [New York Times]
- Open Source and Standards
- Security and Privacy
- Law prof warns against coming ISP privacy apocalypse [ars technica]
- Service and User Experience
- Software and Operating Systems
- Microsoft Works to Perfect Windows Vista [New York Times]
- Microsoft Admits What Went Wrong with Vista, and How They Fixed It [Maximum PC]