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User Services Meeting - 10/13/14

The User Services Team meets twice each month. At this week's meeting, we discussed the following topics: Homecoming & Inauguration, Help.luther.edu Upgrade Sunday 10/19, Campus Network Maintenance Monday 10/20, Campus Wireless Network Maintenance Tuesday 10/21, Break Plans, Staff Computer Upgrades, KATIE & Browser Updates, and VPN Policy and Access Tier.

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Phishing Email

The LIS Technology Help Desk has been informed of the following phishing email being sent out. That email is a phishing scam. It is not from the Help Desk or anyone in LIS. If you have responded, please change your password immediately at http://norsekey.luther.edu.

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Campus Network Maintenance 10/20/14

On Monday 10/20/2014 at 5:00AM the campus network will be down for maintenance. This maintenance will increase the available bandwidth between the campus network and our firewall.  During the maintenance, Luther services will be available from the Internet, but users on campus will not be able to access the Internet or Luther servers. Service will be restored prior to 7:30AM.

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Help.luther.edu Upgrade

Help.luther.edu is being upgraded on Sunday, October 19. It is used by Luther faculty, staff, and students to submit requests online to LIS, Web Content, and Email Marketing. With the upgrade comes a complete overhaul of the look and feel as well as increased functionality. Two open training sessions will be held in Main 113 (10/20 from 2:00-2:30pm and 10/21 from 10:00-10:30am) to help familiarize the community with the new look.

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How do you host a video conference?

There are three video conferencing tools that are supported by LIS. They include Google Hangouts, Skype, and GoToMeeting.

We recommend using Google Hangouts (up to 10 people) or Skype (up to 25 people) for video conferencing sessions. When you're wanting a more structured, controlled environment, GoToMeeting (up to 100 people) is ideal. Google Hangouts and Skype sessions may be initiated by the Luther community at any time; GoToMeeting sessions require advance notification and setup by LIS. As of Fall 2014, GoToMeeting is now available through KATIE.

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