Notes from LIS Council - 11/27/13

  • LIS Operational Agenda
    • Network and Systems
    • Adam shared graphs that showed guest wireless usage and bandwidth consumption for three events that occurred on 11/15. They included a wrestling tournament, a swim meet (also live streamed) and a football game (also live streamed). Wrestling was dependent on a SaaS (Software as a Service)  cloud-based scoring system and the NetSys team built an impromptu wired network using $700 worth of new cabling to decouple the scoring system from the impacts of the crowd competing for the wireless capacity.  Additionally he added several wireless access points to the field house. Wireless users connected at one point during the wrestling meet was 361, 115 at the swim meet and another 156 at the (rainy) football game.  A total of 4100 wireless connections were supported across campus that Saturday at noon. An additional 23Mbps bandwidth was used at the peak from Regents for those events.
    • We looked at the growing proportion of the day our aggregate of 380Mbps is nearly fully utilized.  Planning is underway to evaluate and secure additional Internet bandwidth.  Adam did some modelling by taking the highest per student bandwidth consuming residence hall (Baker Village) and applied that to the full student residence hall population as a way to estimate what we might consume is we had it. It suggests doubling is in order soon.
    • User Services
      • Diane showed statistics that summarize how Circulation desk workers are utilizing their allocated work study hours this year compared to the previous two years. Diane’s initial work and our ongoing tracking month to month plan to actuals suggests LIS is more likely utilizing 90% and some of the scheduled service points may be 95% or more.  
      • User Services Meeting Notes were included and Diane asked if there were questions from the team.
      • Printers were replaced recently in Jenson-Noble lab, Farwell lab, and Language Learning Center.
      • We reviewed the information shared and decisions made at the recent Ricoh quarterly meeting held with Ricoh, LIS, and Diane Tacke. User Services is experiencing substantial increases for lab printing.  One immediate area of focus is managing the cost of color printing in the library.
      • LIS is researching the technical requirements to become an ETS Certified Test Administrative Site for the Education Department.
  • New Items
    • LIS Feedback Survey Follow-up
      • The new feedback survey results will now also be sent to the person who closed the work order in addition to being sent to the team supervisor and Carsten. The question now, that this change has been made, is who is primarily responsible for contacting users who need to be contacted. The proposal is that this would still be Carsten.
    • LIS Council Meeting Dates
      • Christmas and New Years both fall on Wednesday. We will cancel the LIS Council meeting that falls on Christmas and ask Patty to reschedule the meeting that falls on New Years to Friday (first choice) or Thursday (second choice) that same week.
    • University of Iowa “Self Service” Site News
      • We discussed changes made at U of IA to deal with phishing schemes they were experiencing.
    • Scheduling All Campus eMails
      • Paul shared input from the campus Marketing team relative to scheduling all non-urgent campus emails 3+days in advance to enable Marketing’s back-end process and time for us to review any changes they might suggest.