LIS Annual Report 2009-10

LIS Annual Report 2009-10

This report is an overview of projects and initiatives from the 2009-10 academic year for Luther College Library and Information Services (LIS), an integrated information service organization serving the faculty, students, and staff of Luther College. This document was written by the staff of LIS in early summer of 2010 and was prepared and published digitally for the web.

The organization of the document is structured on our goals and objectives for the 2009-10 academic year, which are individually presented and discussed. This structure intentionally cuts across library and information technology structures to demonstrate the integrated nature of our information support.

A brief snapshot report is also available.

For more information about Luther College Library and Information Services, visit https://www.luther.edu/lis/.

  1. About This Report

    This annual report was published June 25, 2010 and was written by staff of Luther College Library and Information Services. It is the synthesis of many individual and departmental reports covering work completed during the 2009-10 academic year. Projects that are strategic in nature are broken out as specific objectives and mapped to our organizational goals. Work that reflects our ongoing initiatives in support of the mission of LIS and the College is included in our team reports.

  2. Vision: Better Together

    The effects of the economic changes over the last several years have left indelible marks upon nearly every industry including higher education. Trends toward low-cost education models leaning heavily on the Internet as a delivery tool have grown stronger and pressures on more traditional place-based models are increasing. Private liberal arts colleges increasingly find themselves at odds with the trending marketplace. They are often inconveniently located, with curricula in subjects like philosophy, music, religion, or classics (subjects not perceived to be as directly relevant to the workforce). They are high-touch, investing significantly in the lives of students who attend, with broad student services and low faculty to student ratios. They invariably focus on some of the more intangible parts of higher education: interpersonal relationships, research, knowledge interdisciplinarity, experience, and a sense of place.

    This method of education is not for everyone, and that is okay. Liberal arts education does not scale really well, nor should it. What is important is that this model be available in the future for students who can and do thrive in learning environments such as ours. Our economic and service models must be improved, and rethought.

    Broader and deeper collaboration is one key feature of future information service in liberal arts colleges, and one we intend to pursue intentionally as it is appropriate in the context of our mission in serving Luther College. While the many small liberal arts colleges benefit from their unique identities and heritages, there are many operations of support that are not differentiating or unique. Many aspects of information service fall into this category.

    This year, Library and Information Services has increasingly discussed the importance of collaboration, and has pursued new collaborative ventures that will enrich our students, as well as learners at many other types of institutions. Our partners range from other liberal arts colleges to state universities to local museums and our partnered services cut across our library and technology service portfolio. Here are some profiles of significant new collaborative ventures underway in the past year:

    Project Description (from the website): On May 12, 2008, agents of the U.S. Immigration and Customs Enforcement (I.C.E.) conducted an immigration raid at the Agriprocessors, Inc. plant in the small northeast Iowa community of Postville. While the 2008 raid focused national and international attention on Postville, the raid is part of a much larger story: the rapid demographic change and transition of a small rural community since the 1980s due to an influx of people of many nationalities and cultures.

    The Postville Project: Documenting a Community in Transition has been initiated based upon three assumptions: First, the Postville immigration raid was, and will remain, a significant event related to the issue of U.S. national immigration policy. Second, the story of the rapid demographic and cultural transition of Postville is an important part of the social history of the state of Iowa. And third, knowledge of how events and issues unfolded, and the responses to them, offer important insights for other communities facing similar demographic and cultural changes and challenges.

    The Postville Project will become part of the permanent historical record. It will also serve as an educational tool providing an in-depth case study for educators and students at the secondary and post-secondary levels. The Postville Project will archive and make accessible an interdisciplinary collection of primary and secondary source material from a wide array of social science disciplines. Comprised of material about individuals, institutions, and the community of Postville, the archive will provide social, cultural, and economic context to the 2008 immigration raid and the story of Postville in the late 20th and early 21st centuries. The collection will be made available in digital format via the Internet to the extent possible within technological and copyright constraints.

    • LabSTORPartnering: Allegheny College, Carleton College, Colorado College, Denison University, Harvey Mudd College, Kenyon College, Luther College, Middlebury College, Millersville University, Occidental College, Rollins College, Smith College, University of California-Los Angeles, University of Richmond, Wheaton College (MA), Whitman College

    This spring, Luther has committed to participating in a new venture to share a central infrastructure to deliver lab software virtually via the Internet. This is a significant project as it heralds the future of how software services will be shared and maintained, and allows Luther an opportunity to partner at the ground floor with similar institutions. We hope to bring up some test instances in Fall 2010 and look forward to expanding use of this service over the coming pilot period.

    Project Description (from the website): LabSTOR is a pilot project that makes software applications remotely available to students and faculty from participating institutions. The project reduces the need to create very complex software images for installation in local computing labs, at the same time providing easy access to specialized software from any location with a network connection. LabSTOR also provides participating institutions with access to High Performance Computing resources in a shared environment. The project is based on successful similar projects at North Carolina State and the University of Virginia.

    There are many benefits to this project locally to our campus, and down the road jointly as we continue to build bridges to closer collaboration. Short term benefits of this project include: the ability to redevelop some local lab space for other use, the reduction of costs (acquisition and energy) for computer labs, increased access to software, less opportunity for conflict between software packages on images, and better ability to monitor license compliance. Long term benefits include: cost savings in software licensing, reduction in labor to build and maintain lab images, the development of community of practice, and access to high-performance computing services (cluster computing resources).

    • Journeys to America: Documenting Hidden Collections at Luther College and Vesterheim Norwegian-American MuseumPartnering: Luther College and Vesterheim Norwegian-American Museum

    This spring, the Luther College Archives, and the Vesterheim Norwegian-American Museum Archives applied jointly for a grant from the National Historical Publications and Records Commission (NHPRC), an initiative of the National Archives supporting the preservation and use of America’s unique documentary heritage. This application sought to acquire resources in order to make the Norwegian-American archival collections in Decorah more visible and useful to researchers. The proposal covers expanding our Archon archival database to cover both collections more fully with an eye toward a framework for other significant Norwegian-American collections to also be included down the road. The grant proposal was accepted and fully funded by the NHPRC. The grant of $119,898 will cover the cost of a Project Archivist, and other training and travel costs. This opportunity to partner with another community institution was common interests is of particular interest to Luther and we look forward to a successful project

    Project Description (from the grant proposal): Although scholars have described Luther College and Vesterheim Norwegian-American Museum’s collections as being rich in materials, these collections have not been used as widely as collections at other Norwegian-American institutions. Making the college and museum’s collections more accessible through a digital catalog will add to the breadth of scholarship in the field of Norwegian-American studies. Because of Luther College and Vesterheim’s early ties (the museum was founded by the college), this project will draw important connections between closely related collections. The links between these key collections will identify a significant core of collections and will serve as a sustainable model that will buoy each collection while improving overall access to all.

    Creating a searchable online aggregate catalog where researchers from around the world have access to significant Norwegian-American collections will improve scholarship in emigration studies as a whole. For example, noted Norwegian scholar, Sigrid Lien, Professor of Art at the University of Bergen, conducted research within the individual collections at Vesterheim, Luther College, and the Norwegian-American Historical Association for her most recent publication, Pictures of Longing (Lengselsens Bilder). Greater access to collections will not only benefit professional scholars, but it will also enable partnering institutions to better serve core constituencies, including students, staff, visitors, and genealogists.

    Luther College and Vesterheim Norwegian-American Museum are engaged in ongoing conversations with the Norwegian-American Historical Association, St. Olaf College, and the Norwegian American Genealogical Center & Naeseth Library regarding this project. We believe the proposed project will create a framework for expanding online searchable access to Norwegian-American collections at these closely related institutions as well as other institutions in the United States and in Norway. The inclusion of these collections in the post-grant expansion of the project is a priority because they, along with the collections at Luther College and Vesterheim Museum, contain some of the most significant Norwegian-American material in the United States.

    Luther has a long history of deploying open source software in our central technology infrastructure. While at times it can be a learning experience, the value to the institution is significant in flexibility and licensing fees saved. In some cases, Luther has also actively participated to develop code to contribute to open source products. Moodle is a good example of this on several levels as we have contributed both code as well as expertise in our staff to other institutions seeking to install or expand Moodle use on their campuses. As a charter member of CLAMP (Collaborative Liberal Arts Moodle Project), Luther has influenced Moodle core direction and has been recipient of many needed enhancements. Through this association Luther has gained a detailed view into other institutions’ use of open source software with collaborative invitations being made for other products we are considering (i.e., Fedora digital repository).

    More recently, Luther’s adoption of Reason for web content management has opened doors to collaborating more closely with lead campus Carleton College, as well as other similar schools deploying Reason (including Beloit College and Kalamazoo College). We look forward to contributing back to this project and helping to grow this outstanding web publishing system.

    This is only the beginning. In the coming year we will focus even more strongly on identifying and advancing initiatives where we can partner with others to make our services more effective and efficient. We see this as a way to contribute to the sustainability of our education and mission, and even though it may result in some significant change in how we do the work we do, we remain committed to delivering the best service we can, however it may be provided.

    Do you have ideas on how we could better serve our community through collaboration? We welcome all ideas and comments on our service at our Ideas site: http://lutherlis.ideascale.com/.

  3. Our Mission

    Library and Information Services supports the work and mission of the Luther College community by providing:

    • access to appropriate communication and information resources,
    • expertise and training in the effective and efficient use of information, and
    • a place to explore and express ideas, ourselves, and our community.
  4. Goals and Objectives for 2009-10

    The following sections contain the primary content for our annual report. Discussion of individual initiatives and projects are listed under the appropriate goal they support. In many cases particular projects may support more than one goal. In those cases, the primary goal is listed.

    1. A Focus on Our Constituents

      We will work to understand the mission of Luther College and the work of our constituents. We will understand our place in the institution, and we will adapt our work to respond to the changing needs of the College.


      Objectives for 2009-10:

      Continue implementation for co-location of service points in Preus Library. [User Services, Library, Executive Director]

      Late summer 2009, the Technology Help Desk moved from the northwest corner of the main floor of the library to its new home adjacent to the Research Help Desk. A Technology Help Desk Call Center was constructed and the walk-up business began sharing the Research Help Desk. In addition, the Writing Center moved upstairs and is now located to the north of the Call Center. The library lab was also moved from the northwest corner of the library to a more central location in the library near these service points. More recently, the Research Help / Technology Help Desk was redesigned and expanded in May 2010 to provide better service.

      These changes allow for more of a one-stop-shopping experience for students, faculty, staff, and other members of the Luther community who visit the library. While working in the lab or elsewhere in the library, they can request assistance from Writing Help, Technology Help, and Research Help much more easily. In addition, the service points can more easily make themselves available to students and assist students who have questions.

      Prior to the start of the Fall 2009 semester, all equipment previously checked out from the Technology Help Desk was moved to the Library Circulation Desk. This change means that all technology equipment may now be checked out in one location rather than having part of the inventory at Circulation and part of it at the Help Desk. This includes Laptops, LCD Projectors, Screens, etc. Equipment will still be reserved and serviced by the Help Desk, but may be picked up and returned at the Circulation Desk.

      Next Steps: This initiative is effectively complete. There will be ongoing work to continue to improve efficiencies in workflow between the service points as we are constantly striving to enhance service to our customers. We’ll also work to make equipment checkout more seamless.

      Collect, share, and celebrate the stories of our LIS users in LIS marketing initiatives [Executive Director]

      With the hire of Adam Kobler ’11 this year, LIS began collecting and creating user profiles of faculty, staff, and students which were periodically featured in This Week in LIS.

      Next Steps: We will reconsider this initiative in the coming year and consider additional outlets for sharing these stories.

      Create a collaboration space in the library for faculty, staff, and students. [User Services, Library]

      Recognizing that collaborative learning assignments are increasing, the library building has designed some realigned spaces to accommodate the trend. This year the Writing Lab relocated to the Main Floor of the library building from its former home on the lower level. Located adjacent to the new Research Help Desk, it is hoped this relocation will increase use of this service. Collaboration space also was deliberately planned near the Writing Lab with the installation of two new whiteboard tables and two 27” LCD monitors for use with laptops; in addition, increased table space replaced the old computer lab at the north end of the Main Floor. Finally, numerous art works were installed in the collaborative learning area to make it a more inviting space.

      Next Steps: In the fall of 2010, we will gather feedback on the changes made during the 2009-10 year to determine what additional changes, if any, should be made.

      Investigate and install digital signage within the library for better marketing and communication. [User Services, Library]

      Near the end of the Spring 2010 semester, a 52 inch Sony Bravia flat screen TV was installed for use as a digital sign. The sign plays Luther Channel 17 which is managed by Susan Peterson in the CFL.

      Next Steps: To market the services we offer in the Library and LIS in general, the plan is to move to our own digital content later in the summer of 2010 when other pieces of the signage system are installed.

    2. Support for Students

      We will seek to provide appropriate, quality information tools and services to students enrolled at Luther College. Though we prioritize and place our emphasis on the academic information resources required to successfully complete the curriculum, we recognize that LIS-provided library and technology services are important recreational and social services supplementing residential life at Luther. We will seek to engage the student community and to understand the perspectives of students when assessing and evaluating tools and services to ensure they are appropriately meeting their needs.


      Objectives for 2009-10

      Develop a sustainable and expandable framework for information literacy. [Library]

      The topic of information literacy saw weekly discussion on the professional staff agenda in spring 2010. Mission statement drafts were discussed with a proposal to be finalized in fall 2010. Each member of the professional staff was provided with an individual snapshot of past instruction activity, with individual and group targets set to increase course-related instruction sessions for 2009-2010. We met 93% of our goal, with 56 course-related instruction sessions offered. Liaisons visited all academic departments to discuss senior paper/project requirements. An information literacy workshop for professional staff was held on May 26. Co-led by Andi Beckendorf (LIST) and Jeannette Pillsbury (Education), the workshop focused on teaching styles and learning styles and how the LIS teaching and training staff might collaborate with faculty to further the information literacy goals. An Information Literacy Action Plan was written in January 2010 and distributed to the professional staff in April 2010.

      Next Steps: We will move forward in planning some expanded opportunities for faculty to partner with LIS to integrate information literacy in their courses. We will also work to grow our target for course-integrated instruction as we build on our information literacy action plan.

      Evaluate and define LIS’ support for students. [User Services]

      The Technology Help Desk now provides limited hardware and software re-installs for personally owned computers to Luther students, faculty, and staff. This is being provided as part of a pilot project to test the feasibility of offering more extensive services in the future. Hardware technicians were available on a floating schedule set at the start of Spring 2010 semester.

      Next Steps: This pilot program was determined to be effective and well-utilized by the Luther community. Therefore, the program will continue in the coming year.

      Provide a more integrated software experience for students by connecting Norse Apps and KATIE. [User Services, Network & Systems]

      A design has been drawn up and testing has been underway on using Google’s application programming interface (API) to facilitate integration between Norse Apps and KATIE. Utilizing behind-the-scenes processing, instructors documents can be easily made available to students on a per course or individual basis. Updates to such documents or folders of documents can be made available in real-time with substantially reduced effort and complexity from the instructor. Additionally, Norse Docs provides an ideal platform for easy document sharing and collaboration between the instructor and students or students and other students.

      We see Norse Calendar providing an opportunity to easily integrate KATIE calendar events(assignments, quizzes, etc.) into the affected students’ regular Norse Calendars.

      Mobile alerts and access to KATIE events from mobile devices are also anticipated outcomes of this work.

      Next Steps: We will pilot usability and concepts with selected faculty in Fall 2010.

      Increase campus bandwidth via ICN. [Network & Systems]

      When we initially made our request to ICN for increased bandwidth, we were told it could occur in February 2010 shortly after the start of our second semester. ICN encountered some delays in upgrading parts of their network. These upgrades were necessary for our upgrade to occur, so our upgrade was delayed accordingly. On May 13 the work was completed and our bandwidth with the ICN was increased from 25Mbps to 60Mbps. This increased our total Internet bandwidth from 85Mbps to 120Mbps.

    3. Support for Faculty

      We will seek to provide appropriate, quality information tools and services to faculty of Luther College. We recognize the increasing importance that information literacy and technology fluency skills play in the curriculum, and will work to deploy tools and services that support the faculty in teaching and growing these skills in our students. Our focus and priority will be on maintaining information resources and tools that primarily support undergraduate teaching and research.


      Objectives for 2009-10

      Continue developing written service level agreements for support of academic departments. [Library, User Services]

      During the fall semester, LIS used the service level agreements as a format to anticipate the needs of faculty who will be involved in a computer refresh in the summer of 2010: Biology, Chemistry, Computer Science, Health and Physical Education, Math, and Physics. In the spring semester, we met with departments who will get new equipment in the third year of the refresh cycle: Art, Theatre/Dance, Classics, English, Modern Languages & Literature, Philosophy and Religion. We also articulated the future direction of the labs in Main Building, Main 113 and 114, in an agreement with the Paideia Program.

      Next Steps: Eight departments in the Social Sciences division remain in our effort to meet and formalize the technological needs of each academic department. In addition to the cycle of meetings (in sync with the faculty roll), LIS will use the service level agreements as an ongoing record of requests and concerns related to academic technology.

      Repurpose the Academic Technology and Learning Resources Committee. [Executive Director]

      In Fall 2009, the Academic Technology and Learning Resources Committee propsed changes to the faculty handbook defining the committee. These changes were approved by the full faculty. The group was renamed the Library and Information Services Academic Advisory Committee. The goals of this change were to:

      • Broaden the defined mission of the group to cover all LIS academic services. This includes library collections, instruction, as well as technology. Without these changes there is no formal advisory role for faculty in many LIS services.
      • Give faculty a more defined voice in LIS-wide planning.
      • Reflect actual practice of the group over the last several years.
      • Reflect the best meeting frequency based on the experience of the committee over the past several years. We feel the language specifically does not limit this frequency should there be additional need.
      • Involve the proper participants as structure and responsibilities have changed within LIS over time.

      Next Steps: This objective is complete.

      Evaluate expanded use of eportfolio technologies. [User Services]

      Once Mahara was selected as a campus-wide e-portfolio system, LIS began to explore how it can be employed to meet departmental and course-related needs. Several contacts were made with faculty in an effort to promote Mahara. An English course that was collaborating on an online newspaper and a Health Ethics course working on group research were among the prospective adapters of Mahara. Currently, a study abroad Nursing course is implementing Mahara for communication and coursework in Nottingham, Summer 2010.

      Next Steps: Various departments have expressed interest in the e-portfolio system to track student competencies for the purpose of departmental review, and LIS has worked with Social Work and Health & Physical Education toward that end. This spring, a Help Desk student, under the supervision of academic technology, developed templates that can be used to share a fixed view of portfolio contents. Initially, these templates will be applied to systematize competencies but in the future, we hope to make them available to instructors to format common coursework.

      Expand multimedia training and education. [User Services]

      In the summer of 2009, the multimedia lab was upgraded to iMovie ’09 to provide greater support for HD and digital cameras. iMovie ’09 also introduces new advanced editing features. We also added 3 terabytes of Network-Attached Storage and updated all the documentation.

      In collaboration with faculty, over 20 hours of multimedia instruction were held in the library lab and integrated into some of the classes held this past fall and spring. Topics included iMovie, iDVD, iPhoto, iTunes, and iWeb.

      Next Steps: While this objective may be marked as complete, training and education on multimedia will continue to be expanded.

      Develop and offer training and instruction on student learning styles. [User Services, Library]

      Members of LIS who are significantly involved in teaching and training attended a May 26 workshop on teaching styles and learning styles, co-led by Andi Beckendorf (LIST) and Jeannette Pillsbury (Education). As part of the workshop, staff had the opportunity to take inventories related to teaching and learning styles, and to reflect on types of assignments and activities that would further the learning goals of our own teaching, and through our collaborative work with faculty.

      Next Steps: This topic may be incorporated into faculty development planned for summer 2011, or may be addressed in collaborative work with faculty during 2010-2011.

    4. Support for Administration

      We will seek to provide appropriate, quality information tools and services to the administration of Luther College. We will seek to partner with our administrative colleagues to provide excellent oversight and care of our administrative information, and our administrative workflows.


      Objectives for 2009-10

      Implement Colleague Advancement. [Application Development]

      This has been completed. The conversion to Colleague Advancement went live the weekend of July 24-26th 2009. Since then 21 custom reports were re-written, new reports were created utilizing the Operational Data Store (ODS) and 212 additional computed and stored computed columns to support ad-hoc queries within each office area. These reports enable the Development Office, Alumni Office and Church Relations to complete processes that are run monthly, quarterly, and annually.

      Next Steps: Continue to modify and create reports as needed.

      Develop an institutional plan for digital document management and workflow. [Application Development, Archives]

      On May 7th, 2010 the document imaging research team of Marcia Gullickson, Sherry Alcock, Judy Riha, Chris Frana, Doug Koschmeder, Jan Cordell, Doreen Bidne, Ryan Gjerde, Rachel Vagts, Jean Ryan, Cindy Goede, Lucas Welper, and Ben Wilbur submitted a recommendation for purchasing ImageNow solution from Perceptive Software. The full recommendation includes benefits, cost savings, evaluation process, implementation plan, and investment summary for the five-year campus wide implementation. It has been given to the President for Cabinet discussion.

      Next Steps: Proceed with purchase and implementation when funding becomes available.

      Improve reporting for staff and faculty taking advantage of Datatel ODS data orchestrator, Crystal Reports, stored computed columns, and easier SQL logic for table joins. [Application Development]

      LIS, Alumni, Advancement, Registrar and Admissions staff use Operational Data Store (ODS) views through Excel to replace some of the existing reports with a faster and easier interface for users. In addition to the Datatel-delivered views, forty-three custom views have been created for use.

      Next Steps: All custom reports developed by Luther programmers in Envision since implementation are being reviewed and converted to use ODS wherever possible. LIS plans to test and use Crystal Reports and Web Intelligence where applicable.

      Consolidate and simplify e-commerce transaction processing. [Application Development]

      In addition to being used for new student Admissions deposit, Alumni is using Reason e-commerce for registration for the following Alumni events; “Get Down, Give Back Auction”, “Twin Cities Sesquicentennial Fund”, “Alumni Lunch Connection”, “Women, Faith, and Finance Conference”, and “2010 Homecoming Registration” .

      Next Steps: Develop web forms for additional campus events including camp and summer program registrations.

      Research online room draw solutions that work with Datatel for Residence Life. [Application Development]

      Residence Life Directory, Kris Franzen and Renee Bay prefer to use the manual process entering room selections directly into Colleague for first-year and transfer students. They are interested in a different solution for returning students.

      Next Steps: We continue to monitor development in the Datatel community for online solutions.

      Research software solutions to track students of concern for Student Life and Student Academic Support Services [Application Development]

      Symplicity CareNetwork was purchased in February 2010 through joint funding from LIS, Deans Office, and Student Life.

      Next Steps: Implementation and training is in progress.

      Assist Student Life to implement the Symplicity CareNetwork to identify and monitor progress for Students of Concern [Application Development]

      Planning and setup for Symplicity CareNetwork implementation began in March and student life training on campus continued through April. Technically, the Go-live setup work and Datatel export file is ready, but CareNetwork is planning to release a new version this summer and has recommended that Student Life wait for go-live until August 2010.

      Next Steps: Additional data will be added to the Datatel export in the future.

      Assist Student Life to implement the Symplicity Student Group Management System to provide students a managing, publishing, and information sharing tool for student organizations [Application Development]

      This system was successfully implemented. LIS assisted with setup, security and user account creation through a Datatel export of basic student information at the beginning of each semester.

      Next Steps: LIS is working on scheduling the data refresh throughout the semester.

    5. Engaging and Collaborating with our Peers

      We will build strong relationships with peer institutions and peer networks to become better aware of the state of our profession, to gather ideas and learn skills from our professional colleagues, and to share the expertise of our staff with others.


      Objectives for 2009-10

      Support more than 60% of staff in attending off-campus professional development opportunities or conferences. [All]

      Matt Baumann

      Christopher Barth

      Andi Beckendorf

      Kathy Buzza

      Martha Davis

      Bob Erickson

      Adam Forsyth

      Ryan Gjerde

      Cindy Goede

      John Goodin

      Diane Gossman

      Marcia Gullickson

      Matt Hammen

      Matt Hughes

      Dave Huinker

      Jane Kemp
      Attended the Iowa Library Association annual conference, October 21-23, 2009; toured the National Library of Norway Norwegian-American collection, supported over the years by the Luther College Library, in connection with making a presentation about the nine art works loaned to the Art in Embassies program for the home of the U.S. Ambassador to Norway.

      Lynnette Perry

      Bob Puffer

      • GusDay 2010 (Carleton College), December 2009
      • CLAMP (Collaborative Liberal Arts Moodle Project) Steering Committee member
      • CLAMP Hack-Doc Fest V, (attended and coordinated virtually using Google Wave) – January 4-8, 2010
      • NITLE NIS Moodle Camp (attendee and coordinator) June 1-3, 2009 – Smith College, Northampton, MA
      • Hack-Doc IV at Smith College, June 4-5, 2009 – Northampton, MA
      • iMoot Moodle Virtual Conference 2010, February 6-10, 2010

      Jean Ryan

      Larry Sikkink

      Steve Smith

      Germano Streese

      Chris Stuckman

      • Citrix XenApp Administration Training (St. Paul, MN), June 2009
      • GusDay 2010 (Carleton College), December 2009

      Rebecca Sullivan

      Rachel Vagts

      Lucas Welper

      Ben Wilbur

      Pursue expanded local networks of library and information technology professionals. [All]
      • Adam Forsyth continues to work with the Decorah MetroNet which is working to improve fiber connectivity in Decorah.
      • Rebecca Sullivan serves on the board of the Decorah Public Library.
      • Luther hosted library staff from St. Ambrose University in May after their decision to merge library and technology organizations.
      • Ryan Gjerde was elected as Vice President/President-Elect of the Iowa chapter of the Association of College and Research Libraries.
      • John Goodin served as the Chair of the Membership Committee of the Iowa chapter of ACRL from June through December.
      • Diane Gossman and Ryan Gjerde participated in the “Technology Day” held at Decorah Middle School on Wednesday, October 7th. This annual event provides faculty development opportunities for the Decorah Middle School and Decorah High School teachers. Diane presented two, 90 minute sessions on Google Docs and Forms. Ryan presented two, 90 minute sessions on wikis and blogs. This is the third year Luther has participated in the event and the intent is to continue our participation.

      Next Steps: We will continue to maintain and seek appropriate relationships with local and regional networks of professionals.

      Develop online campus event calendaring in Reason (to replace Myxa), along with training & documentation. [Application Development]

      A decision has been made to pull/push calendar data into Reason using the the Google API for use with the Norse Apps Calendar. The persons maintaining schedulers across campus are entering their future events into Google calendars.

      Next Steps: LIS has plans to develop a campus calendar display similar to the current Admissions events web page in Reason. Training and documentation will follow this development.

      Explore collaborative open source opportunities for enterprise software and services (e.g. ERP, ILS, virtual labs) [Executive Director, Library, Application Development, User Services]
      • Luther has continued implementation and development of Reason, an open-source web content management system originally developed by Carleton College.
      • Preliminary discussions have been held with similar schools regarding prioritization of additional collaborative projects, notably open-source ERP systems.
      • John Goodin’s scheduled sabbatical in which he was to research open-source ILS systems was delayed this spring. This work is still planned.
      • Luther has committed to participating in a national group of colleges and universities on shared central infrastructure for delivering online virtual computer labs. Known as LabSTOR, this initiative will launch in Fall 2010.

      Next Steps: Collaborative ventures will rise in prioritization in the coming year, and we will be actively exploring opportunities.

      Explore partnerships with related organizations to expand access to archival collections for the Postville Project and the Norwegian American collections [Archives]

      The Luther College Archives and the Rod Library at the University of Northern Iowa continued their joint work with The Postville Project: Documenting a Community in Transition. The project was initiated based upon three assumptions: First, the Postville immigration raid was, and will remain, a significant event related to the issue of U.S. national immigration policy. Second, the story of the rapid demographic and cultural transition of Postville is an important part of the social history of the state of Iowa. And third, knowledge of how events and issues unfolded, and the responses to them, offer important insights for other communities facing similar demographic and cultural changes and challenges. The project received a grant of $10,840 to support the development of a website and to pay for additional student staff support. The project’s website was launched this spring and is located at http://www.postvilleproject.org.

      The Luther College Archives and the archives at Vesterheim Museum drafted a proposal to the National Historical Publications and Records Commission titled Journeys to America: Illuminating Hidden Collections at Luther College and Vesterheim Norwegian-American Museum to fund a project that would expand the description of collections in the archives and improve online access to the materials at Luther College and Vesterheim Museum. The proposal for $119,898 was funded in late May 2010 and the project will begin in July 2010.

      The Luther College Library has had a relationship with the National Library of Norway in Oslo and the Norwegian Emigrant Museum in Hamar for many years. Both institutions reimburse the Luther College Library for shipping. During 2009-10, four boxes of Norwegian-American books and Luther College Pioneers were mailed to the Norwegian-American collection (Curator: Dina Tolfsby) at the National Library of Norway. Three boxes of Norwegian-American books were sent to the Norwegian Emigrant Museum (director: Knut Djupedal) for their library collection, second in size in Norway only to that of the National Library’s collection.

      Next Steps: We will work to move our grant project forward in the coming year.

      Deliver hosting for Decorah’s EagleCam [Network & Systems, User Services]

      The live stream from the EagleCam was served at http://www.luther.edu/eaglecam using Luther’s Flash Media Server. Daylight viewing peaked around 300 connections from all over the world. Bandwidth was constrained so as to not affect any of Luther’s campus bandwidth needs.

      Next Steps: This project is successfully completed and will continue as an ongoing operation.

    6. Depth and Breadth in Resources

      We will deliver the best appropriate resources available to us to allow our users to succeed academically and professionally in their work at a liberal arts college. We will work to continually assess and improve the research tools and technology infrastructure that comprise our strategic information resources.


      Objectives for 2009-10

      Work toward expanded resources for academic research resources. [Executive Director]

      The 2009-10 academic year saw Luther respond to the significant downturn in the economy with static budgets. We were very thankful that budgets were not reduced and because many vendors have held pricing steady, we have managed so far through the economic challenges well.

      We have begun more targeted discussions regarding an intentional migration toward primarily digital collections, which includes a shift in collection development practice toward more just-in-time and away from just-in-case collections. This will help us maximize resources in the future.

      Next Steps: We will pilot usability and concepts with selected faculty in Fall 2010.

      Work toward expanded resources for technology refresh cycles. [Executive Director]

      As with academic research resource funding, technology funding was static for the year. We continue to work through the transition to a staggered four-year replacement cycle for faculty workstations (which remains on track).

      Next Steps: This is an ongoing objective.

      Complete digitization of Chips and continue digitization of other college publications. [Archives]

      The full run of Chips was digitized in Fall 2009. New issues are added at the end of each semester.

      Next Steps: We are currently exploring adding the Alumni Magazine to our collection of digital Luther publications. Work will commence as funding is available.

      Expand functionality of my.luther: Next projects are “Check my application status”, “update my address”, “pay advice”, “employee benefits”, “W-2s”, other employee forms, electronic funds transfer, direct deposit for AP checks and payroll direct deposit information for checks. Encourage Web Time Entry for permanent staff. Install HTML version of degree audit report. [Application Development]

      All new prospective student are given access to my.luther when they apply for admission through a new work flow for new student account setup. We have added a “Prospective Student” menu with options to check my “application status”, “search for sections”, “accept or reject my financial aid awards”, and “my documents” as well as links to other helpful campus information.

      Update My Profile now allows students to provide their cell phone, two parent addresses, email addresses, and telephone numbers.

      Almost 900 students use Web Time Entry to record student work and summer work time. Work continues to customize and test overtime and shift differential calculations for permanent staff use.

      A more organized and prettier (HTML) version of the program evaluation or degree audit report is available for faculty and students.

      Next Steps: Work continues to make more employee information available on my.luther

      Determine timeline for Datatel migration to SQL server. [Application Development]

      A summary of SQL server database pricing, consulting, and time estimate summarized was provided to the President for Cabinet discussion.

      Upgrading to Microsoft SQL server will address two major IT Auditor management issues;

      Microsoft SQL server provides a higher level of security for all Datatel data. LIS will be able to secure access to the data on more levels than what is currently available in UniData. This will offer us better ways to secure sensitive data in files and fields, such as human resources and payroll information.

      Microsoft SQL server provides the infrastructure for third-party auditing and management tools to properly monitor database access and intrusion protection.

      1st year costs of the project are $139,885

      Next Steps: Plan implementation when funding is available

      Upgrade to Datatel’s User Interface 4.0, web-based “User Experience”. [Application Development]

      The new Web User Interface is available at the datatel.luther.edu landing page allowing access to “production” and “test” environments. LIS invited the Datatel Core team to test and use after application was secured.

      Next Steps: Create documentation and training for Datatel users to transition to new interface and features. Staff and student pictures need to be renamed and moved to a location that Colleague can use.

      Upgrade EMC (Legato) Networker to new hardware and current software. [Network & Systems]

      This has not been completed yet.

      Next Steps: It is planned to occur in June of 2010.

      Move Admin-1 and Academic file servers onto new servers using SAN Storage. [Network & Systems]

      This has not been completed yet.

      Next Steps: It is planned to occur in June of 2010.

      Expansion and upgrade of campus wired and wireless networks in Norby, Jenson, Guest House, Gjerset, Ylvisaker, and Preus Library. [Network & Systems]

      During the summer of 2009:

      • The existing wireless network equipment in Preus Library was upgraded with new equipment.
      • The existing wireless network equipment in Ylvisaker was upgraded, and additional coverage was added to provide coverage to all student rooms.
      • A new wireless and wired network was installed in Norby House in coordination with the remodeling of that building.
      • Wireless networking was installed in Jenson, and Gjerset House.
      • Work was started to provide wireless networking in the campus Guest House. This work has not yet been completed and will be finished during the summer of 2010.

      Next Steps: Most of this work was completed, and it will all be complete in summer 2010.

      Upgrade wireless network in Olson to provide full coverage in entire buidling [Network & Systems]

      The wireless Network in Olson was upgraded with new equipment from Xirrus over Christmas Break. In addition to expanding coverage, this upgrade expanded the speed of the Olson wireless network as it was our first use of 802.11N wireless technology.

      Next Steps: This objective is complete.

      Upgrade Datatel server, Red Hat Linux 5 OS, and Unidata 7.2 database* [Application Development]

      New server is purchased, on site and the operating system is installed.

      Next Steps: Datatel database and application migration is planned for August 7-8, 2010.

      Implement Archon as an Archives Management System [Archives]

      Basic records and box lists have been added to Archon for all collections in the archives.

      Next Steps: The Accession module will be implemented to move our accessioning from an Excel spreadsheet to Archon. Description and subject access will be significantly enhanced during the NHPRC funded Journeys to America: Illuminating Hidden Collections at Luther College and Vesterheim Norwegian-American Museum project that will begin in July 2010.

      Improve cell phone coverage on campus [Network & Systems]

      Conversations are in progress with NEIT about improving GSM cell coverage on campus. We do not yet have results to report from these conversations.

      Next Steps: These conversations are ongoing in summer 2010.

    7. Simplicity in Product, Service, and Tool

      We will strive to provide simple and effective products tools, and services for our users. We will value their experience and perspective, while focusing our efforts on enhancing their workflows in meaningful ways. Our products, tools and services should not get in their way, but should allow them to accomplish their work more efficiently.


      Objectives for 2009-10

      Deploy desktop messaging for faculty and staff. [User Services, Network & Systems]

      Desktop Messaging is a service that allows faculty and staff the opportunity to retrieve voice mail messages via e-mail from their office or while away from their office. This service was implemented during the Fall 2009 semester, with demonstrations held in October and November.

      Next Steps: This is complete. Additional requests for desktop messaging services for faculty and staff may be made at any time.

      Expand deployment of Reason for web content management across campus. [Application Development]

      Work is actively in progress to meet the goal to have all existing web content moved into the Reason content management system by June 2010 as well as any future content. There are now 190 people setup as content contributors across campus that have attended one of the eleven group Reason training sessions held bi-weekly through-out the year or were given individualized training. To date, 85 department sites are live in Reason and another 66 are in progress. The Publications office has contracted The Lawlor Group to create a new graphic design and plans to create templates in Reason by October.

      Next Steps: Reason development continues on events, forms, calendar, and e-commerce.

      Investigate and consolidate long distance billing in our phone switch. [Network & Systems]

      The first bills were sent by email using the new system on May 1, 2010.

      Next Steps: This is complete.

      Explore and deploy Shibboleth/single sign-on for campus use. [Network & Systems]

      Shibboleth should be implemented and will provide several benefits to us. This work has been put on hold while we explore whether Windows 7, application virtualization, and future plans for my Luther require a change in our underlying authentication infrastructure.

      Next Steps: We hope to implement this in the 2010-11 academic year.

      Undertake serials review to advance transition to digital resources. [Library]

      The library professional staff took a careful look at those periodical titles that we receive both in print and electronically (typically through a database subscription) with an eye towards reducing duplication.

      We created a database that listed all print periodical titles and the various digital versions available to the library through our multiple full-text databases. We then identified those titles for which we have strong electronic versions and appeared to have seen minimal, if any, use of their print versions on our current periodical shelves.

      This resulted in a list of 77 titles that we chose not to renew for 2010 in their print version.

      Next Steps: We will continue to review our periodical subscriptions with a goal of transitioning more of our print subscriptions to digital, as appropriate.

      Reevaluate and improve virus and malware troubleshooting. [User Services]

      The Technology Help Desk created guidelines for troubleshooting and removing viruses from infected computers. These instructions used Sophos Anti-Virus, Malwarebytes, LavaSoft’s AdAware, and numerous other tools. Many cases required extensive research and constant adaption of past practices in order to remove the virus from the infected computer.

      In cooperation with Network & Systems, the Technology Help Desk was able to identify computers infected with viruses and take pre-emptive steps before serious damage had occurred. During the course of the academic year, Help Desk staff removed viruses from over 200 computers on campus. A little over half of those were student computers. Even more individuals were given copies of the instructions and encouraged to remove the virus on their own.

      Next Steps: This initiative is complete, though work is ongoing to minimize the impact of viruses and malware.

      Enable self-service modules for Track-It! and migrate to version 9 [Application Development, User Services]

      TrackIt! upgrade to version 9 was completed in March 2010. In addition to evaluating the self-service module in Track-It!, we are looking at the functionality offered by the K-Box help module.

      Next Steps: Evaluate self-service in Track-It! and K-Box

      Explore netbooks and other high-mobility devices for use at Luther. [User Services]

      Six 10 inch netbook makes/models were purchased as trial units, and the Dell Latitude 2100 was eventually selected as the favorite. Eight 2100’s were purchased and are now available for checkout at the Circulation Desk. Interest in them has proven to be good for student use, mixed for faculty and staff.

      Four Apple iPads were received as soon as they were released, and testing is currently under way as to which apps to install on them, and how to clear a patron’s information when it has been returned.

      Next Steps: The Netbooks will remain available for checkout at the Circulation Desk and at least one iPad will become available for checkout as well. LIS will continue evaluating these and other mobile devices in the coming year.

      Create an online software library/repository to better disseminate and manage software within LIS. [User Services]

      Helpdesk’s Hdesk Snapserver has been recommissioned to hold the software library/repository. It has been renamed LIS-Software and is available via the web at http://lis-software.luther.edu. Direct access from an OS is available at ‘\\lis-software’ on Windows machines or ‘smb://lis-software’ on Macs.

      In May, Workstation Support staff began transferring software titles to the server. Under each title’s root directory will be a file entitled ‘LIS-Readme.txt’ that will include any serial numbers, product keys, and/or special instructions needed for installation.

      Next Steps: Work will continue to transfer software titles to the server, thus reducing the need for physical media and increasing the availability of the software.

    8. Innovation in Product, Tool, and Service

      We will value and pursue original innovative thinking in our field and will continually seek to develop a better user experience for our community of users. We seek to make systems better for our users and not just change things for the sake of change.


      Objectives for 2009-10

      Implement Print Accounting/Metering. [Network & Systems, User Services]

      GoPrint was put into place in January of 2009 and went live to students at the start of the Fall Semester. Other Academic and Administrative offices were added throughout the year. Policies were created to address refunds, quota extensions, and student worker accounts.

      Notable Statistics

      • Printing during the Spring Semester dropped by over 660,000 pages from 2009 to 2010 (1.86 million vs 1.19 million pages)
      • Students used between 35% to 40% of their allotted quota
      • Less than 75 requests for quota increases were made throughout the 2009 – 2010 academic year

      Complete reports, details and policies concerning GoPrint are available at https://www.luther.edu/lis/goprint/.

      Next Steps: A new GoPrint server will be built and put into place before the start of the next school year. This should increase response times and improve performance.

      Implement KBOX including self service, better workstation imaging, and desktop management features. [User Services, Application Development, Network & Systems]

      KBOX has recently been purchased by Dell, and they promise to bring even more features and enhancements to their appliances. They have announced that the HelpDesk module will now be included with the next major system release, so this is surely something we will investigate.

      Workstation imaging is now completely being handled by the KBOX 2100 appliance. The interface and features for pre- and post-install tasks during imaging make the process much simpler.

      Some desktop management features are being used, primarily those for inventory and pushing out software/settings changes. More tasks are being added as our comfort level grows and as KBOX adds more powerful tools with their updates.

      The self service module needs more research time, but the largest roadblock at this time stems from LDAP authentication.

      Next Steps: Expand the use of the KBOX for software deployment.

      Complete deployment of Odyssey electronic document delivery service. [Library]

      Both borrowing and lending modules of Odyssey were deployed, and are now in use.

      Next Steps: This objective is complete.

      Determine next steps for digital repositories, collections and cloud computing. [User Services, Library, Archives]

      Research was conducted to determine the “best fit” for a digital repository system at Luther. The top candidates include BEPress’s Digital Commons, and the Fedora repository system.

      Consultation was begun between Digital Initiatives, Application Development and the Anthropology department to discover an alternative collection management system.

      During 2009-10, the Special Collections and Rare Books area of Preus Library was reviewed for transition to the new supervisors of this area. A notebook of “demonstration books” identified records for the most prominent and significant materials, sorted by subject area. These same materials will be the first candidates to be reviewed for eventual digitization.

      Next Steps: A formal proposal regarding a digital repository system will be written.

      Research will continue regarding collection management systems, looking at the specific needs of the Anthropology collection, as well as general needs of other collections.

      Investigate and deploy GIS-enabled content for the Luther website. [Application Development]

      Work is in progress to enhance the google map and create a mobile version of the map and directions for campus visitors.

      Next Steps: Continue software development.

      Expand deployment of Google Search Appliance. [Application Development]

      The new Google Box was installed and configured. No progress has been made in searching other databases.

      Next Steps: Configure to search other databases.

      Deploy Colleague Studio development tool for Datatel applications. [Application Development]

      The Application Development team participated in Datatel training to use the new graphical user interface for program development by the end of 2009. All programming is done in Colleague Studio now.

      Next Steps: This is complete.

      Continue to expand VMWare by moving physical servers to virtual where appropriate reducing energy needs and consumption [Network & Systems]

      We continue to deploy virtual servers rather than physical ones when that is appropriate for the application.

      Next Steps: This will be an ongoing initiative.

      Begin creation of IPv6 networking at Luther [Network & Systems]

      Preliminary plans have been made.

      Next Steps: We plan to begin deployment in Fall 2010.

      Explore and plan for desktop virtualization. [User Services, Network & Systems]

      In April, Luther signed on to be a member of the LabSTOR Collaborative Virtual Computing Laboratory, a pilot program managed by NITLE with infrastructure provided by LongSight. The goal of the project is ”…to provide high-quality, cost-effective virtual computing services to liberal arts colleges by creating a shared, private cloud focused on virtual computing services for teaching and learning, and by leveraging the consortium to negotiate competitively priced software contracts” (‘LabSTOR: A virtual computer lab consortium:Governance.’ http://labstor.blogspot.com/p/governance.html).

      There are multiple colleges signed on for this program and the servers that host the virtual images will be offsite.

      Next Steps: While the program is still in the planning stages, we hope to be able to provide some sort of access (though it may be limited to select classes and/or courses) by Spring semester of the 2010-11 school year. More information about the project can be found at http://labstor.blogspot.com.

      Explore and expand support for digital audio collection and use in both classroom and general portable venues. [User Services]

      During the 2009-10 academic year, we evaluated the equipment currently being used and purchased new equipment to replace that which was aging. In addition, we evaluated lecture capture systems and trialed Podcast Producer which is a “complete, end-to-end solution for encoding, publishing, and distributing high-quality podcasts — ideal for employee training, university lectures, presentations, and more.”

      Next Steps: We will be purchasing an Apple Xserve this summer. It comes with Mac OS X Server which includes Podcast Producer 2. The goal is to have it up and running by the start of the fall semester to capture lectures and presentations that we have been capturing through other means. Use of the product will expand as appropriate.

      Develop and implement pilot project to circulate ereaders. [Library]

      Three Kindle ereaders were placed into 2-week circulation for faculty and staff in Spring 2010. A fourth Kindle was made available for 1-week student check-out. All Kindles were loaded with the same content and cataloged in Magnus.

      Next Steps: We will evaluate our pilot project and consider possible options.

      Plan for deployment of Microsoft Windows 7 / Mac OS X 10.6. [User Services]

      Windows 7 implementation has been put on hold for now. Our current LDAP authentication method is not compatible with Windows 7, and it is no small matter to upgrade or change that system to something that is compatible. A committee has been formed to decide which authentication system is in our future, and until then, Windows 7 images, both 32 and 64 bit will be built and maintained so they are ready at any time.

      Mac OSX 10.6 has encountered no problems with our testing and will be provided with new faculty, staff and lab Macs that we purchase.

      Next Steps: Mac OS X planning is complete and deployment has begun. Windows 7 planning will resume once the authentication issues have been resolved.

    9. Integrated Information Organization and Services

      We will build a stronger integrated information organization that respects the historical traditions of information professionals and also engenders an innovative and pioneering attitude for delivering integrated information service.


      Objectives for 2009-10

      As appropriate pursue geographic consolidation of LIS staff in one facility. [Executive Director]

      A long-standing objective, we have seen small but notable progress in the 2009-10 academic year with the move of Diane Gossman and Lori Patterson from Main to the Library. Matt Hughes and Matt Baumann have also moved into new primary offices in the Library where they had previously split time between the library and Olin. These moves resulted from reconfigured office space on the main floor of the library.

      Next Steps: This is a long-term objective and will remain a priority for additional work as appropriate and opportunity allows.

      Implement cross-LIS internship opportunities. [Library]

      Graduating senior Emily Mineart interned with Preus Library faculty and staff during summer 2009. Emily was introduced to all library departments and functions. She also met with the executive director and director of user services. She will enroll in the graduate library and information studies program at Simmons College in Boston starting in fall 2010.

      Next Steps: Future cross-LIS internship opportunities will be coordinated by the LIST internship coordinator and LIS staff.

      Development of comprehensive policy covering copyright and intellectual property. [Executive Director]

      A new Copyright Policy was written, discussed, and adopted in the 2009-10 academic year. This policy will be fully enforced in fall 2010 across campus and policies regarding duplication of materials will be uniform across LIS, the Bookstore, and the Document Center.

      Next Steps: This objective is complete.

      Host and complete on-site external evaluations. [Library, Executive Director]

      The Library and Information Studies department review was completed in fall 2009 with the visit of outside evaluator, Scottie Cochrane, to campus October 12-14, 2009. After her visit, Cochrane submitted a written report containing her findings to the Dean, the President and the LIST Department. The LIST Department also submitted a response report to the Dean and the President. The on-site external evaluation resulted in conversations with the administration about a newly configured position to replace a retiring faculty librarian. Other suggested changes will be forthcoming.

      It was decided to delay an LIS-wide review until some time after the academic department review. This review will be forthcoming

      Next Steps: We will work to schedule an LIS-wide review for 2011.

      Collaborate to define co-located service point workflows. [Library, User Services]

      The subcommittee assigned to examine workflows at the Tech/Research Help Desk has proposed cross-training for staff at these desks focus on improved documentation for answering basic library and technology question, and on training by including a library element in formal Help Desk worker orientation, and by having the library professional staff and Help Desk staff meet as a whole on a routine basis.

      Next Steps: We will work to develop a cross-training curriculum for student employees in summer 2010 and continue to advance deeper collaboration where appropriate.

      Expand deployment of an LIS dashboard for regular operations. [Executive Director, All]

      A preliminary set of metrics was discussed and gathered and preliminary work to examine how data could be collected was done. We did not make significant progress on this objective during the academic year. Gathering useful metrics in dashboard form remains a priority for LIS.

      Next Steps: This objective will carry over to 2010-11.

      Review and develop policies governing LIS support of campus events (including audiovisual setup and support). [User Services]

      A LIS Support for Campus Events document was researched, written, and adopted in January of 2010. This document lays out the responsibilities of LIS and the User in regard to audio-visual and multimedia support during campus events.

      Next Steps: Continued evaluation of needs and new technology as it arises.

      Develop and publish video marketing materials to introduce users to LIS services. [User Services, Library]

      Currently working on a new video to introduce new students to computing on campus. Have talked briefly with Student Employment about a video explaining how to fill out work time entry for supervisors as well as student workers.

      Next Steps: Will continue to work on videos as they are needed. This could include a Katie video for incoming students, web-time entry for supervisor and students, etc.

    10. Staff Excellence

      We will seek to hire, and maintain staff with an unparalleled commitment to service, outstanding skills, and team orientation. We will work to provide opportunities for professional growth and ongoing skills development for our existing staff and celebrate exceptional achievements. We will work to support our colleagues by encouraging one another to excel and succeed.


      Objectives for 2009-10

      Recruitment for Jane Kemp’s position. [Library, Executive Director]

      After an extended and extensive process to determine organizational needs, we recruited for a Director of Research and Instructional Services in Spring 2010. The recruitment was closed without a hire and we will launch a second recruitment in Fall 2010. Members of the recruiting team were Andi Beckendorf, Kathy Buzza, Adam Forsyth, Ryan Gjerde, John Goodin, Diane Gossman, Marcia Gullickson, Lindy Moeller, Jeannette Pillsbury, Germano Streese, Rebecca Sullivan, Rachel Vagts, and Christopher Barth

      Recruitment for Scott Bassford’s position. [Application Development, Executive Director]

      In Fall 2009, LIS recruited for a Web Programmer Analyst in Application Development. Lane Schwarz was hired and began work in February 2010. Members of the recruiting team were Adam Forsyth, John Goodin, Diane Gossman, Marcia Gullickson, Matt Hughes, Jane Kemp, Jean Ryan, Steve Smith, and Christopher Barth

      Recruitment for Laurel Womeldorf’s position. [Executive Director]

      In January-February, LIS recruited to replace Laurel Womeldorf, Purchasing Coordinator in a slightly redefined position titled Program Support Coordinator. Lori Patterson joined LIS in late February 2010. Members of the recruiting team were René Donlan, Adam Forsyth, John Goodin, Diane Gossman, Marcia Gullickson, Larry Sikkink, and Christopher Barth.

      Collaborate with the Dean on issues of scholarship and status. [Library, Executive Director]

      Extensive conversations were held between the Dean and the LIST department concerning issues of scholarship and status during 2009-2010. Partly as a result of the visit of external evaluator, Scottie Cochrane, the decision was made to continue faculty status with all the responsibilities inherent in that status for those librarians who already are faculty. New hires will have faculty associate status without rank or tenure and so will have no expectations for formal scholarship. The LIST department created a revised scholarship statement as part of its departmental review self-study document which was approved by the Dean in spring 2010.

      Staff Publications, Presentations and Professional Service

      Andi Beckendorf gave a poster presentation entitled “Do Let the Students Drive the Bus: A Learner-Centered Model for Intro to Research Sessions” at the Music Library Association Annual Meeting in San Diego (March) and the presentation “Tune Up Your Library Instruction: Transforming Discipline-Based Instruction Using Active Engagement” at the 2010 LOEX Annual Conference in Dearborn, Michigan (May).

      Germano G. Streese and Ryan Gjerde presented a session “Collocation and Collaboration: Preus Library Main Floor Makeover!” at the 2010 ILA/ACRL Spring Conference, Friday, April 23, 2010 hosted by Kirkwood Community College in Cedar Rapids, Iowa.

      Bob Puffer gave presentations at NITLE NIS Moodle Camp on Google Apps for Education and Moodle also also facilitated a four-hour workshop on ePortolios integrated to Moodle that was “over-attended” (standing-room only). The workshop highlighted the three top contenders for ePortfolio usage with Moodle, giving attendees an hour-and-a-half opportunity to work hands-on with fully operational and integrated implementations of each. Almost without exception, the choice of the group was Mahara, from Catalyst in New Zealand (a major Moodle player). Further collaboration on ePortfolio use between the colleges in attendance is planned. NITLE NIS Moodle Camp was held June 1-3, 2009 at Smith College in Northampton, MA

      Bob Puffer presented “Hacking the Heck out of Moodle While Avoiding Hell”, Carleton College, December 4th, Northfield, MN

      Jean Ryan was a co-presenter of a session titled “Diplomas – A Panel Discussion” at the 2010 Datatel Users Group Conference and Expo held March 28-31, 2010 in Washington, D.C.

      Kathy Buzza was co-presenter of a session titled “Keep the Motivational ILL Fires Burning!” at the 3rd Midwest Interlibrary Loan conference in Dubuque on April 9, 2010.

  5. Ongoing Operations: Team Reports

    Much of the important work of LIS is not project-related, but ensures that the daily information support of the College is done well. Team reports representing these important support activities are included below.

    1. Application Development

      During the 2009-2010 academic year, the Application Development team was comprised of the following Programmer Analysts: Cindy Goede, Ben Wilbur, Lucas Welper, Jean Ryan (Programmer Analyst and Database Administrator), Steve Smith (Web Programmer Analyst), and Marcia Gullickson (Director of Information Systems).

      Lane Schwarz joined our staff as Web Programmer Analyst and System Support in February 2010. Lane supports the CBORD Dining Services and Housing Management systems, Bookshop point of sale, web program development, servers, and interfaces to other systems.

      The Application Development team’s ongoing projects are highlighted below in addition to completing 1979 work requests to meet our user’s daily needs supporting the business and operational needs of the college.

      Administrative System Improvements

      For the third year, LIS has completed an IT audit with Baker Tilly Virchow Krause to increase security awareness and review security practices for our financial data records. Much time has been dedicated to reviewing security access within the Datatel Colleague system in coordination with new employee setup and exit procedures and the Colleague Advancement project. We’ve updated our software installation procedures and audit documentation in compliance with the audit review.

      Colleague Advancement report development continues through the annual cycle of Alumni and Development staff’s year. New or re-written reports were created using the new Operational Data Store (ODS) or stored computed columns. Data cleanup and removal of duplicate records continue and annual business processes are reviewed and optimized as needed during this first year in the new system. New financial reconciliation reporting developed from the new workflows for gift and pledge processing with the Financial Services Office.

      Datatel’s new web-based user interface 4.1 is installed, secured, and available for users. We are working with the Core team to test and gather feedback as we move forward with Datatel in this direction. Work will continue to communicate information about the changes, provide training, and documentation for all Datatel users on campus.

      LIS is pro-actively reviewing and evaluating Datatel Colleague custom developed reports and converting them to use the Operational Data Store (ODS) or re-writing them in Envision Basic so they will use standardized SQL selects that will position us to move the Datatel data from the UniData database to SQL Server database in the future.

      LIS replaced the eight Micros point-of-sale registers used by the CBORD Odyssey dining services card system and upgraded the server for the Nebraska Book point-of-sale system in the Book Shop.

      Faculty and Student Support

      Web Time Entry for students workers and their supervisors allows students and staff convenient access to record their time worked and supervisors can approve the time entry via a web interface. Over 900 student workers and their supervisors use the system.

      LIS developed a new work flow where all students who apply to Luther are issued a NorseKey and NorseMail account. The NorseMail (gmail) account is setup and initially disabled. A nightly process that selects all applied students and creates an LDAP and gmail account, then sends an email notification to the students of their new Luther username and NorseKey. Student’s applications to Luther using the Common App, Royall Fast App are imported into Datatel using an import process controlled by Admission’s staff. These new students will have access to a new “prospective student” menu on my.luther that will allow them to check their application status, search for sections (courses), view their received and pending correspondence (my.documents), and accept or reject their financial aid award.

      LIS customized my.luther to allow students to update their cell phone number and parent contact information. LIS developed a process for designated staff to review the information prior to authorizing the update to the Colleague demographic database.

      Changes to the my.luther format of the program evaluation (or degree audit) report are in progress and currently being reviewed by the Registrar’s office staff to provide a more organized and easy to use tool for faculty to advise students on coursework needed to complete their Luther degree or if they were to change majors.

      The Symplicity CareNetwork Retention Alerts system will provide Student Life, faculty, Student Academic Support Center, and Residence Life staff with the ability facilitate a comprehensive communication system for the various offices that can assist students with challenges in succeeding at Luther. Implementation of the Symplicity Student Group Management system enables Student Life and students to organize and facilitate communication for student groups and providing students a co-curricular transcript upon graduation.

      Web Content Management and Marketing Support

      LIS meets weekly with Publications and Communications and Marketing staff to prioritize and direct the work of the Reason content management system implementation. LIS and Publications staff provided Reason training to assist and enable over 190 new web content contributors to move their existing web content and create new content on their department’s website. The majority of the content is now in the Reason content management system prior to the June 18th deadline.

      Web event registration forms and ecommerce development continue to mature as user demand and purchasing complexity increases. Student workers in Publications and LIS are working to assist users in moving their content and work on developing new functionality. Our summer intern is focusing on mobile access to web functionality in the Reason infrastructure.

      Submitted by Marcia Gullickson Director of Information Systems

    2. Archives

      Special Projects

      A new archives web page was added to the LIS website. This move also launched the public search interface of our new archives management system, Archon. Check out https://www.luther.edu/archives/ to see the new page and explore the collections.

      An online timeline was developed to be included in the Luther College Sesquicentennial website. The timeline is near completion and will be launched in summer 2010.

      We continue to work with a team of colleagues from the University of Northern Iowa to create the Postville Project, a digital collection documenting the Postville community. The website was debuted during spring 2010 and is located at http://www.postvilleproject.org.

      We received the past 8 years of digital photographs from the Photo Bureau and are in the midst of creating a photo thesaurus to assist with storage and retrieval of the images. There are approximately 30,000 images in the digital collection. They will be stored on a network accessible storage system located in the server room.

      We completed a large scanning project that will add images to the search results of our database of Norwegian-American Pastors from 1843-1927. The database is located at https://www.luther.edu/. This project is a joint effort with the Norwegian-American Historical Association who owns the images and loaned them to us for this project.

      We conducted 10 video interviews with alumni during Homecoming. Video presentations were created and presented for the 50th Anniversary class and the 60+ anniversary luncheon. I also participated in a session on reunion planning for class agents who are responsible for reunions in 2010.

      I continue to serve as the chair of the special projects committee and the following projects have been approved: Luther College History walk, NAHA-Norge conference, exhibit at Vesterheim, relay race from Halfway Creek, Footsteps of Norway J-term and/or alumni tour, volunteer reunion, and a royal visit. We are also currently assisting history book editors Will Bunge, Mary Lou Mohr and Dale Nimrod and their contributors as necessary as well as helping to prepare the Journey Portraits

      At the very end of the year, the Archives received notification that they had been awarded a grant in the amount of $119,898 from the National Historical Publications and Records Commission for a joint project between the archives at Luther College and Vesterheim Museum to improve description and intellectual access to collections. The project funding will begin in July 2010.

      Bibliographic Instruction

      Spring

      Museum Studies 120 exhibit practicum
      Paideia 1– 3 sections

      Professional Activities
      • Served on the Program Committee for the Spring 2010 Midwest Archives Conference meeting in Chicago, IL and was asked to chair the 2012 Program Committee for the spring meeting in Grand Rapids, Michigan
      • Attended the Norwegian American Historical Association of Norway meeting in Hamar, Norway.
      • Attended the annual Society of American Archivists meeting in Austin, TX.
      • Served as the District Six representative and member of the SAA Membership Committee and was appointed vice chair/chair elect of the committee
      • Served on the College and University Section Steering Committee of SAA and chaired the nominating committee
      • Served on State Historical Society of Iowa HRDP grant review panel
      • Served on the Iowa Historical Records Advisory Board
      • Member of the Society of American Archivists, Midwest Archives Conference, and the Consortium of Iowa Archivists.
      Service to the College
      • Member of the Collections Committee
      • Member of the Sesquicentennial Committee, chair of Special Projects sub-committee
      • Member of the LIS Service Point committee and Digital Repository committee
      • First Year Advisor
      • Member of Luther College Human Subject Review Board
      • Advisor for Habitat for Humanity campus chapter and advisor on spring break trip
      Statistics

      On Campus Research Persons registered for research this year: 22

      Persons returning for additional research visits
      Staff: 34
      Students: 35
      Other: 22
      Total research visits: 91

      Off Campus research
      Written requests: 34

      Accessions

      The archives received approximately 50 cubic feet of materials this year, primarily in records transfer. Because of our implementation of the Archon system, those materials will be officially accessioned during Summer 2010.

      Submitted by Rachel Vagts, College Archivist

    3. Fine Arts

      Foreword

      Several special initiatives for the Fine Arts Collection are highlighted in this foreword.

      • Restoration: The painting Diderikke Brandt, by Herbjørn Gausta (#48a) was restored by the Midwest Conservation Center in Minneapolis.
      • Major Gifts: Gifts of a Double-spouted Vase (#2010:09:01) by Marguerite Wildenhain from Forrest Merrill and 2 works by Gerhard Marcks (#2010:08:01; 2010:08:04), a drawing by Frans Wildenhain (#2010:08:03) and a woodcut by Gustav H. Wolff (#2010:08:02) were donated by Brent Johnson and Karen Sage, all in recognition of the retirement of Jane Kemp.
      • Exhibition: Nine art works (8 paintings and 1 serigraph) were loaned to the Art in Embassies program of the U.S. Department of State for exhibition for three years at the home of the U.S. Ambassador to Norway in Oslo, Norway. Kemp and Kamm presented a program in March 2010 at the opening of the exhibit in the public rooms of the Ambassador’s home.
      Inventory

      Works in Collection:
      1521 (includes 15 missing works)

      Management Activities

      Accessions:
      21 art works were added to the Fine Arts Collection in 2009-2010.

      Budget:
      Expenses for the Fine Arts Collection were $6,061.04 last year, excluding salaries. These expenses were divided in the following ways.
      $ 3,195.60 was deducted from the Fine Arts Collection Endowment spending allowance
      $ 1,400.00 was deducted from the Kemp Endowment spending allowance The Luther College Library funded the remaining $1,465.44 in expenses.

      Circulation:
      Approximately 65% of the collection is in circulation at any given time.

      Databases, Computer and Equipment Status:
      FileMaker Pro 10 upgrade was installed on the Fine Arts Collection computer ($122.00). The Reason Web Content Management System was installed in May 2010.

      Deaccessions: None

      Dues (annual):
      Gerhard Marcks-Stiftung, Bremen, Germany – $214.00
      Midwest Art Conservation Center, Minneapolis, MN – $50.00

      Evaluations:

      2009-2010 2008-2009 2007-2008 2006-2007
      $2,515,395.00 $2,070,171.50 $1,984,096.50 $1,868,421.50
      • Values for the Pioneer Memorial and Luther statue were added this year.
      • A full list of values was sent to Rich Tenneson, Director of Facilities Services, 05-24-10.

      Exhibitions from the Fine Arts Collection

      • September 2006 – (ongoing): Preus Library Display Cases, Upper Floor, and Marcks woodcuts,
        Upper Floor: assorted art works, curated by David Kamm
      • October 2002 – (ongoing): Center for the Arts Display Case: “A Sampling of Works from the Fine Arts Collection” curated by David Kamm and Jane Kemp
      • March 30-August 30, 2010 – Preus Library Display Cases, Main Floor: Don and Jane Kemp ivory
        collection, curated by David Kamm
      • March 30-August 30, 2010 – Preus Library, Upper, Main and Lower Floors: “Building a
        Collection” tribute to Jane Kemp, curated by David Kamm

      Grant:
      Chad Landsman, curator of the Anthropology Collection, submitted a grant proposal (approved) to the NEH for consultation about space needs in the Preus Library basement for the three collections stored there.

      Instructional Enhancement:
      Works from the Fine Arts Collection were utilized in two Paideia sections; three art classes (Art 266-Printmaking; Art 259-The Green Book, and Art 250-Book Arts; two Communications classes, one history class, one anthropology class (Anthropology 185) and two high school art classes. A German 201 class of 9 students worked on projects focusing on outdoor sculptures on campus. Community visitors were given a tour of the Inuit art. Four Art 266 classes (Printmaking) used pieces from the FAC for extensive research projects.

      Loans (Incoming)
      Three loans, made to Luther College by Gregg Narber, Visiting Assistant Professor of History, in May 2008 for the Mostrom-Bahe lobby, were returned to the lender in November 2009.

      Loans (Outgoing):
      Eight paintings and one serigraph were loaned to the Art in Embassies program of the U.S. Department of State in March 2010 for the home of the U.S. Ambassador to Norway for three years. All expenses were paid by the AIE program.

      Mention/Listing in:

      • National Professional Publications:
        • The Official Museum Directory, 2010
        • Art in America Annual, 2009-10
        • American Art Directory, 2009-2010

      Outreach and Contacts:
      Over 175 contacts were made with individuals and institutions during 2009-2010. The Daily Palette, July, August and September 2009, showed works by Orville Running, Marguerite Wildenhain, and Frans Wildenhain

      Photography:
      All newly accessioned works were photographed in print, slide and digital formats.

      Professional Appraisals:
      2010:08:01 (Marcks, Gerhard, Portrait of Trude Guermonprez) and 2010:08:02 (Wolff, Gustav H., Europa) by Gregory Ghent Art Appraisers, Richmond, CA.

      Publications/Presentations:

      • Luther Publication: Agora, Spring 2010, “The Information Vendors” by David Kamm and Jane Kemp (#613, The Fruit Vendors)
      • Luther Event: Kemp retirement. Two exhibits featured works donated by Kemp and collected during Kemp’s tenure as Supervisor of the Fine Arts Collection
      • International Publication: Sundbø, Annemor. Knitting in Art (published in Norway)
        • “Young Mother” by Herbjørn Gausta (#015)
        • “Mending the Net” by Herbjørn Gausta (#2005:01:01)
      • Kamm, David and Jane Kemp. “Return of the Immigrants” in The Norseman, forthcoming fall 2010 (loan of 9 FAC art works to the Art in Embassies Prog.)

      FAC Website:
      Fine Arts Collection website with searchable database: http:.finearts.luther.edu. Extensive additions were installed on the website.

      International Database:
      Names and profiles of several artists were contributed to the Union List of Artist Names (ULAN) database on the internet managed by the Getty Research Institute in Los Angeles, CA. Luther College is named as a contributor in each record.

      Repairs and Maintenance:

      • Five Navajo rugs had new sleeves installed under supervision of Chad Landsman in the Anthropology Lab for horizontal hanging in Preus Library during fall 2009.
      • One painting was taken for restoration to the Midwest Art Conservation Center, Herbjørn Gausta’s Diderikke Brandt, May 2010.
      • Six works were rematted and re-framed in-house.
      Staff

      Jane Kemp
      Kemp continued as supervisor of the Fine Arts Collection. She retired in May 2010.

      David Kamm
      Kamm continued to assist in management of the collection through his work as Gallery
      Coordinator. Duties included assisting in cataloging, research, appraisal, and circulation of works in the collection, providing basic repair and maintenance, and developing exhibits and instructional opportunities from the collection.

      Submitted by Jane Kemp, Supervisor of the Fine Arts Collection

    4. Library

      Staffing

      During the 2009-2010 academic year Preus Library staff included: Eddy Atwell (Public Services Coordinator), Andi Beckendorf (Research and Instruction Librarian, Associate Professor), Kathy Buzza (Interlibrary Loan Coordinator), Martha Davis (Periodicals/Serials Assistant), Jean Dickman (Acquisitions Assistant), René Donlan (Cataloging Assistant), Ryan Gjerde (Digital Initiatives Lead), John Goodin (Technical Services Librarian, Associate Professor), Jane Kemp (Department Head, Public Services/Special Collections Librarian, Professor), Lindy Moeller (Reference Librarian, Assistant Professor), Bob Puffer (Public Services Assistant), Germano Streese (Reference and Instruction Librarian, Visiting Assistant Professor), Rebecca Sullivan (Academic Technology Librarian, Assistant Professor) and Rachel Vagts (College Archivist). The library was also ably staffed by over 30 student employees in the Circulation, Interlibrary Loan and Technical Services areas.

      Library and Information Studies

      During 2009-2010, faculty librarians and professional staff met weekly to formulate policies, discuss operational issues, implement ideas and initiate future plans. Significant issues are addressed elsewhere in this report but additional issues needing mention are: Celebration of the 40th Anniversary of Preus Library with a specially designed website accessible from the library’s homepage, public reception with program at Homecoming 2009, exhibits, and an online directory of all Luther alumni librarians, archivists and information professionals; decisions about future staffing needs for teaching credit-bearing classes; and, extended discussion concerning next steps for staffing and providing services at the newly designed Research Help Desk.

      Instruction

      The information contained in this section of the report focuses on the following: Paideia I, course-related instruction, instruction for faculty and staff (including sessions offered as part of the Dean’s Office Faculty Development series), outreach instruction for area schools and groups, credit-bearing courses taught by library staff, research instruction for faculty/staff and use of special collections in instruction.

      Research Instruction for Students

      The number of instruction sessions increased again this year, to a new high of 133. This was an increase of 12% over the previous year, and an 85% increase over the low of 72 sessions offered three years ago. Total attendance held steady, due to a decrease in faculty contact (though we fulfilled our goal of meeting with all departments and programs this year) and an increase in student contact. All library faculty participated in library instruction, with additional instruction done by the College Archivist (Rachel Vagts), Digital Initiatives Lead (Ryan Gjerde) and the Fine Arts Collection Manager (David Kamm).

      Instruction for Paideia

      Overall, 58% of student-focused instruction was done for Paideia (77 sessions, reaching most first-year students twice through almost 46 hours of instruction). This past fall, there was only one Paideia discussion section that did not participate in the open unit library activity despite the new requirement established by the Paideia planners. Activity options included tours, guided research and/or a library-related assignment based on an introduction to materials (physical and virtual) in the reference collection.

      This was the second year of the new model of library instruction for the Paideia I spring research unit. Sessions were again scheduled for 30 minutes in order to provide concise, targeted information about research, but we revised our “modules” into three choices. Paideia instructors were encouraged to choose two of the three modules in order to focus on the most valuable strategies for their section topic. (The three modules included: Search and find books, Search and find scholarly articles, and Search and find primary sources.) Instructors were offered the option of returning with their section(s) for additional library instruction, which allowed students to gain a deeper understanding of research in their topic area. Library staff reported satisfaction with this new model, and will continue discussion on how to improve the effectiveness of work with Paideia. As an accompaniment to the research unit, three sessions were offered on using Zotero to manage research citations. Germano Streese was asked to participate in Paideia planning for 2010-2011, which will provide continued close collaboration for our work with first-year students.

      Course-Related Instruction

      In spring 2010, department- and program-specific targets were set for each liaison and the professional staff member involved in teaching and training, with the goal of increasing our course-related instruction to 60 sessions (a 33% increase over the 45 sessions offered in 2008-2009). We met 93% of our goal, for 56 sessions offered to 18 departments/programs. Course-related instruction accounted for 42% of our instruction this year, up slightly over last year due to our increased efforts in this area. This was balanced by a slight decrease to the percentage of instruction that Paideia I accounts for (58%). We reached 1039 students with over 41 hours of course-related instruction. The number of course-related instruction sessions has doubled since 2006-2007.

      Seven departments requested instruction for senior paper/project for a total of 11 sessions; 17 sessions were taught for 100 level courses; 11 sessions were taught for 200 level courses; six sessions were taught for 300 level courses; five sessions were taught for 400 level courses; four sessions were taught for music studio seminars; and one general database session was offered. A total of 47 faculty attended the course-related instruction sessions. New requests for instruction came from Theatre/Dance, HPE, Chemistry, Modern Languages, Political Science, Communications Studies, Religion, and the violin, viola and cello studios.

      Outreach Sessions

      Four area schools came to Preus Library for research work, including the Ceramics class from Decorah High School; the Philosophy class from MFL Mar-Mac High School; the sixth, seventh and eighth graders from CMS for National History Day projects; and the Composition Class from South Winneshiek. Two Rare Book Room sessions were offered to local members of the community. Outreach instruction accounted for five sessions that reached 104 students, and two sessions that reached 15 adults. Students from visiting classes were offered a 30-minute instruction session and then were given free research time to use materials accessible in and through Preus Library.

      Teaching Credit-Bearing Courses

      Jane Kemp and Germano Streese each taught discussion sections of Paideia I during 2009-2010. Ryan Gjerde co-taught (with Soren Steding) a Paideia II course (CyberEthics) during spring 2010.

      Research Instruction for Faculty

      This year, for the first time, liaisons were able to meet with one or more representatives from every department and program on campus. Our primary goals for these meetings were to discuss requirements for senior paper/project and to discuss opportunities for additional instruction and specific departmental efforts toward information literacy. Research & Instruction Librarian Andi Beckendorf accompanied liaisons to as many of these meetings as was possible. Targeted instruction for faculty/staff reached at least 117 faculty members and 8 staff through 32 sessions. (Faculty development workshops taught by library faculty are figured into these statistics and may also be listed elsewhere in this report. An average of 15 minutes was estimated for department/program meetings that did not report time spent.) We reached 110 faculty members through instruction done for courses.

      Special Collections in Instruction

      The rich special collections at Preus Library are often used for resource instruction, including outreach sessions, Paideia research, and course-related instruction. This year, five sessions used the Luther College Archives; the Fine Arts Collection was utilized for four sessions, and ten sessions used materials from the Rare Book Room. On occasion, courses may use more than one special collection during their class.

      Research Help Services

      Research help services continued to be offered at the Research Help Desk throughout the academic year. The Desk is staffed by a professional member of LIST from 11:00 a.m. to 4:30 p.m. (Monday – Friday); 6:00 p.m. – 9:00 p.m. (Monday – Thursday). On Saturday’s the Desk is staffed from 1:00 p.m. – 5:00 p.m., while on Sundays the service is provided from 12:00 p.m. – 4:30 p.m. and from 6:00 p.m. to 9:00 p.m. After 9:00 p.m. this service is provided by Eddy Atwell.

      Access to research help is not only limited to coming to the Research Help Desk located in Preus library. Users can also obtain research / reference help virtually by using the “Ask the Librarian” link located in the “Library Research Help” box in the library web-page. Students interact with librarians via e-mail and pose questions and, and in timely matter, receive an answer from one of the librarians.

      During this year also two pilot experiences involving offering Research help outside Preus Library were initiated. Andi Beckendorf offered this service at the Center for the Arts building and Germano Streese at the Fitness Room in the Legends Center. Both experiences proved to have a positive impact in the students and faculty that used the services.

      During the academic year of 2009-2010 a total of 2146 interactions were recorded.

      Circulation
      Lost Books

      Lost book titles are submitted for reorder or withdrawal in September after the summer shelf reading has been completed. These include books lost during the previous year by all borrower types and books reported missing in the course of routine business.

      Number of Lost Books in September for Previous Year

      2008-09 50
      2007-08 116
      2006-07 81
      2005-06 112
      2004-05 68
      2003-04 133
      Equipment

      Equipment: Equipment circulated this year included 14 laptop computers, 4 netbooks, 3 digital cameras, 1 DVD/CD burner, 8 external hard drives, 15 digital video cameras and 1 VHS camcorder. In addition, the Circulation Department was responsible for circulating modems (and adjunct pieces) for dorm room connectivity.

      Special Initiatives

      Technology Help Equipment: A new set of technology help equipment started to be circulated this year including LCD projectors, video screens, clickers, memory card readers, laser pointers, recording iPods, webcams, wireless mice, and wireless presenters.

      Student Support Services Laptops: Circulation was initiated by the
      Circulation Department of 27 SSS laptops.

      E-Readers: Four Kindles began to be circulated by the Circulation Department in spring 2010.

      Service Points Committee: Eddy Atwell was a member of the Service Points Committee which proposed and executed a merger of the Help Desk and Reference Desk into the Research Help Desk, finalized during the year.

      Classroom Update: Hovde Lounge continues to be a regularly scheduled classroom/lounge restricted to Preus Library building occupants. Eddy Atwell schedules the space outside of the classroom schedule.

      Student Handbook: The Student Handbook for the student assistants who work at the Circulation Desk was updated and distributed to all circulation department students at the beginning of the school year.

      Book Sale: The Circulation Department handled the cash and managed the annual book sale held during National Library Week in April 2010. Total profit: $2,438.00

      Curriculum Library: Jane Kemp and Eddy Atwell prepared booklets listing Elementary, Middle, and High School Textbooks held in Preus Library during Fall 2009 which were distributed to all members of the Education Department and adjunct faculty. Materials were systematically updated and culled.

      National Library of Norway: Jane Kemp and Eddy Atwell sent a shipment of books to the Norwegian-American collection of the National Library of Norway in April 2010.

      Collection Development

      Collection development for books for 2009-2010 focused on an allocation of $126,900 to be divided among 28 departments and programs, with an additional amount allocated for a category called “General.” Serials, electronic resources and software received separate allocations. Pooled endowments were also utilized for the purchase of library materials. The major development this year was a recognition of the trend to purchase fewer monographs and instead reprioritize the funds set aside for collection development for other purposes. This recognition prompted the library professional staff to propose change to the allocation formula for the 2010-2011 fiscal year.

      All of the librarians, as usual, actively participated in developing the collection. Each managed the departmental collection development allocations for our liaison departments and each contributed expertise in recommending purchases in more general areas.

      Collection Acquisitions

      Jean Dickman ordered, tracked, received and paid for nearly $550,000 worth of library materials during this fiscal year: over $113,000 was spent on monographs, DVDs, CDs and other single items, $205,352 was spent on serials and over $225,000 on electronic resources. In addition to ordering materials for the library collection Jean also ordered supplies, managed payments and charges for the library copy machines and kept a careful eye on the library budget.

      Gifts and Donations

      During 2009-2010, over forty contacts were made with individuals who donated materials and funds to the Luther College Library. All gifts were acknowledged with a personal letter. Library endowments continued to grow with donations. Significant gifts included an extensive collection of CDs that represent classical, jazz, and musical theatre genres; many books and DVDs focusing on World War II and the Holocaust; and, several large collections of Norwegian-American books from individuals, a Winneshiek County Lutheran church library and a Sons of Norway library in St. Cloud, MN.

      Special Collections and Rare Books

      Several rare books were acquired by Preus Library during 2009-2010 including the signature anatomy book donated for the 40th anniversary of Preus Library, Anatomical Dialogues (1792); a 1688 French language edition of Pascal’s Pensees; a collection of 78 dressed animal postcards printed by the Alfred Mainzer Company of New York; and, two unique art books created by an internationally known Belgian artist. The Alumni, Faculty/Staff, Luther College Press Collection also continued to grow as materials were added which met the parameters of that collection.

      Collection Cataloging

      The quantity of new titles and volumes cataloged and added to our collection showed a small increase over 2008/09. We added 3454 titles & 4564 volumes and we withdrew 3525 titles & 5417 volumes. This resulted in a slight decrease in our overall volumes. On May 31, 2010 we had 332,461 total volumes, down from 333,314 on May 31, 2009. Rene Donlan continued to provide highly accurate and timely cataloging of both new acquisitions and older items in need of more complete cataloging. In recognition of the 40th anniversary of Preus Library we also completed the long-running retrospective conversion project.

      We continued to enrich our catalog records with table-of-contents, jacket images and selected reviews provided by Content Café. We continued purchasing MARC catalog records to increase access to our online journal holdings but we changed vendors for this service, at a significant cost savings, from Serials Solutions to EBSCO in mid-year.

      Electronic Resources

      During the 2009/10 fiscal year we spent just over $225,000 on databases, electronic journals and e-book collections. This was down slightly from $230,000 in the previous year.

      In the fall of 2009 we decided to subscribe to the Lexis/Nexis Academic database in place of our subscription to Westlaw’s Campus Research product. Also in the fall we decided to subscribe to the Credo Reference online collection of over 400 titles. In the spring of 2010 we purchased digital versions of the Oxford Encyclopedia of Greece and Rome, the Oxford Companion to the Book, and the Oxford Companion to Global Change to further strengthen our offerings through Oxford Reference Online.

      Looking ahead to the 2010/2011 fiscal year we continue to benefit from the superb work that Grinnell College’s Kevin Engel does on behalf of all the IPAL institutions in negotiating with several vendors for consortial discounts. *Ryan Gjerde*’s excellent work in gathering usage statistics and calculating cost-per-use amounts provided vital information for us as we faced renewal decisions.

      After reviewing our current subscriptions we decided, in April 2010, to not review our individual subscriptions to the online versions of the New York Times and the Wall Street Journal. Instead we will maintain access to these sources by subscribing to a National Newspaper Core Collection marketed by ProQuest, at a significant cost savings.

      Interlibrary Loan

      Kathy Buzza and her excellent student employees processed 6,327 ILL transactions during the year (a 2% decrease compared to 2008/09). We loaned 1660 books (-2.5%) and sent 719 articles (-4%) and we borrowed 2438 books (+6%) and received 1510 copies of articles (-17%) during the year. We rented 28 media items (-43%) and chose to purchase 38 items that came to our attention as ILL requests. We significantly increased our copyright clearance costs by purchasing 17 items at an average cost of $35.06 compared to 4 items at an average of $18.75 in 2008-09.

      Our service continued to be excellent by any measure. Our average turnaround time to fill an ILL request from another library was 1.1 days and our time to “unfill” a request was 1.44 days. Our turnaround time to receive an ILL request generated by one of our patrons was 5.42 days, an improvement over last year. Thanks to the hard work of Kathy Buzza and Ryan Gjerde we succeeded in completing the implementation of the Odyssey component of our ILLiad software and we now are using Odyssey for both borrowing and lending, when possible.

      Serials/Periodicals

      Martha Davis continued to order, track, check-in and claim missing issues of our print and electronic periodicals and many standing orders. She also capably managed our bindery shipments. We continued our careful transition from print to electronic journals and did not renew print subscriptions for nearly 80 titles in 2010. At the beginning of June 2010 there were 584 periodical titles being shelved in the Current Periodicals section. Martha also continued to manage the selection of books for our popular leisure reading collection.

      Displays and Exhibits

      Displays and exhibits in Preus Library were scheduled and arranged by Dave Kamm with some assistance from Jane Kemp throughout the year. A summary is below for 2009-10:

      • September 2-October 16: “40 Years Later,” Handmade books/calligraphy/drawings by David Esslemont in honor of Preus Library’s 40th anniversary
      • October 26-December 11: Cartoons by David Lasky Comic books from Special Collections in Main Floor display cases
      • February 10-March 17: Printmaking, books by Heidi Goldberg
      • April 6-May 23: Ivory carvings from the Kemp Collection in Main Floor display cases “Building a Collection” in recognition of Jane Kemp’s tenure as Supervisor of the Fine Arts Collection

      Submitted by Jane Kemp, Library and Information Studies Department Head

    5. Network & Systems

      Staffing

      During the 2009-2010 academic year, the Network and Systems team was comprised of the following people: Dennis Blake (Telephone and Network Technician), Adam Forsyth (Sr. Systems Administrator), Dave Huinker (Systems Administrator), and Chris Stuckman (Systems Administrator).

      Network Upgrades
      • Wireless upgraded or coverage expanded in the following areas:
        • Baker Village — newly covered with 802.11g access points
        • CFL — expanded coverage with 802.11g access points
        • Norby House — newly covered with 802.11g access points
        • Jenson— expanded coverage with 802.11g access points
        • Gjerse Houset — newly covered with 802.11g access points
        • Ylvisaker— expanded coverage with 802.11g access points
        • Preus Library — upgraded with new 802.11g access points
        • Olson — newly covered with 802.11n
        • Miller — newly covered with 802.11n
        • Dieseth — newly covered with 802.11n
      • Wired network upgrades
        • Ylvisaker upgraded to 1000BT
        • CFA upgraded to 1000BT
        • Olin upgraded to 1000BT
      Server Upgrades and New Installations

      Network and Systems team members play a role in many system upgrades and new installations. Some of these are part of initiatives lead by other LIS teams, and some are our own initiatives. Some of these include:

      • Go Print print accounting installed
      • Call Pilot Desktop Messenging installed
      • Citrix Servers upgraded
      • Campus Manager software upgraded
      • NetEqualizer software upgraded
      • Internet Firewall software

      Submitted by Adam Forsyth, Senior Systems Administrator

    6. User Services

      Staffing

      During the 2009-2010 academic year, the Network and Systems team was comprised of the following people: Dennis Blake (Telephone and Network Technician), Adam Forsyth (Sr. Systems Administrator), Dave Huinker (Systems Administrator), and Chris Stuckman (Systems Administrator).

      Network Upgrades
      • Wireless upgraded or coverage expanded in the following areas:
        • Baker Village — newly covered with 802.11g access points
        • CFL — expanded coverage with 802.11g access points
        • Norby House — newly covered with 802.11g access points
        • Jenson— expanded coverage with 802.11g access points
        • Gjerse Houset — newly covered with 802.11g access points
        • Ylvisaker— expanded coverage with 802.11g access points
        • Preus Library — upgraded with new 802.11g access points
        • Olson — newly covered with 802.11n
        • Miller — newly covered with 802.11n
        • Dieseth — newly covered with 802.11n
      • Wired network upgrades
        • Ylvisaker upgraded to 1000BT
        • CFA upgraded to 1000BT
        • Olin upgraded to 1000BT
      Server Upgrades and New Installations

      Network and Systems team members play a role in many system upgrades and new installations. Some of these are part of initiatives lead by other LIS teams, and some are our own initiatives. Some of these include:

      • Go Print print accounting installed
      • Call Pilot Desktop Messenging installed
      • Citrix Servers upgraded
      • Campus Manager software upgraded
      • NetEqualizer software upgraded
      • Internet Firewall software

      Submitted by Adam Forsyth, Senior Systems Administrator

  6. On Our Radar

    Information Resources

    • Collaborative partnerships for acquisition of information resources will rise in priority and importance.
    • Physical research collections will shrink over time focusing on the “classics” and core titles.
    • Large packaged digital collections (monographic and serialistic) will increasingly form the backbone of academic research collections.
    • The focus of Library and Archives curation and collection operations will increasingly focus on digital content management, with emphasis on local unique materials.
    • Collection development activities will migrate from “just-in-case” to “just-in-time” with expansion of print-on-demand capabilities.
    • The Internet will be the primary method of delivery for multimedia content.
    • Users will continue to quickly adopt ebooks and ereaders.
    • The importance of metrics on resource use (particularly in-facility physical and virtual use) will increase.
    • Storage of research materials will not be seen as a significant priority for library space.
    • A higher value will be placed on more flexible physical spaces for information interaction with emphasis on both private/quiet study and social/collaborative engagement.

    Information Services

    • Building effective virtual service points and service capabilities is an increasing priority.
    • Users will increasingly seek physical and virtual self-service opportunities.
    • Users will increasingly seek delivery of ubiquitous mobile services.
    • Geographical independence of mobile and non-mobile services will rise in importance.
    • Use, scope, and size of circulating collections of creative, interpretive, and consumptive information devices will increase.
    • Processes will improve to easily publish and maintain locally-created content (text, audio, video).
    • Integration of information fluency within the curriculum will be the centerpiece of academic research services.
    • It will be an increasing priority to cultivate and maintain quality communication channels with constituents.
    • Collaborative partnerships for information service will expand.

    Information Infrastructure

    • There will be increasing opportunity and reason to form collaborative partnerships for information infrastructure.
    • Classroom/lab infrastructure will be reduced.
    • We will experience a continued and somewhat heightened migration to mobile hardware for employees.
    • Data networks will expand to a large number of devices over next-generation IPv6 networks.
    • Voice communications will migrate to data networks with unified messaging.
    • Redundancy and availability will be benchmarks of infrastructure service.
    • Open source, cloud-based enterprise systems will emerge as viable alternatives to current vendor systems.
    • We will trend toward virtually-based infrastructure (cloud computing).

    Information Professionals

    • Information support personnel will increasingly focus on public service and information fluency.
    • Comfort with and acclimation to change and evolution of information service will remain a priority.
    • Information professionals will increasingly focus on tasks to add local value to broad services.
    • There will be an increased expectation for flexible and broad skillsets.
    • Information professionals will increasingly focus on relationships with constituents and increasingly defocus on collections in daily activities.
    • Information professionals will increasingly locate and originate services from embedded positions within functional work teams.
    • Geographic consolidation of information professionals in more collaborative work environments will remain a priority.
  7. Objectives for 2010-11

    A focus on our constituents and their work to support the mission of Luther College

    • Original
      • Redesign all LIS websites for usability and to harmonize with Luther’s new web presence. [User Services]
      • Develop a plan and timeline for implementation of mobile LIS services. [User Services]
    • Emerging
      • Examine and pursue greater accessibility of service (physical and virtual). [User Services, Library, Software Development]
      • Make available a community tool for sharing and building ideas for discussion. [Executive Director, User Services, Software Development]

    Support for students

    • Original
      • Develop a sustainable and expandable framework for information fluency. [Library]
      • Work to more closely integrate Norse Apps with other tools (e.g. Moodle) [Software Development, Network & Systems]

    Support for faculty

    • Original
      • Continue developing written service level agreements for support of academic departments. [Library, User Services]
      • Redefine instructional technology support while building on our liaison support model to faculty. [Library]
    • Emerging
      • Begin development on a Moodle-integrated course evaluation system. [Software Development]

    Support for administration

    • Original
      • Develop an institutional plan for digital document management and workflow. [Software Development, Archives]
    • Emerging
      • Expand and improve reporting capabilities through Datatel reporting tools. [Software Development]
      • Begin development of a locally-hosted online admissions application. [Software Development]
      • Plan for installation of card-access locks on exterior residence hall doors. [Software Development. Network & Systems]

    Engaging and collaborating with our peers

    • Original
      • Support more than 70% of staff in attending off-campus professional development opportunities or conferences. [All]
      • Explore collaborative open source opportunities for enterprise software and services [All]
      • Launch our grant-funded cooperative project with Vesterheim Norwegian-American Museum [Archives]
    • Emerging
      • Expand consortial relationships and partnerships in information service. [Executive Director, All]

    Depth and breadth in resources

    • Original
      • Work toward expanded resources for academic research resources. [Executive Director]
      • Work toward expanded resources for technology refresh cycles. [Executive Director]
      • Deploy a new Datatel server and determine timeline for migration to SQL server. [Software Development]
      • Work to migrate a portion of collection development activities to “just-in-time” with supporting frameworks. [Library]
    • Emerging
      • Investigate and implement a system to archive email for a defined period. [Network & Systems]

    Simplicity in product, tool, and service

    • Original
      • Explore and deploy Shibboleth/single sign-on for campus use. [Network & Systems]
      • Deploy lecture capture capabilities campuswide. [User Services]
      • Determine future directions for workorder/call tracking software. [User Services, Software Development]
      • Develop and promote portals services through Norse Apps. [Software Development, User Services, Network & Systems]
      • Determine future directions for resource reservation/management software. [Software Development]
      • Migrate all appropriate LIS websites to Reason content management system. [User Services, Software Development]
      • Develop comprehensive electronic communications plan for the campus covering email and personal web content. [Network & Systems, Software Development]
    • Emerging
      • Deploy a secured guest wireless network that does not require staff intervention to access. [Network & Systems]

    Innovation in products, tools, and service

    • Original
      • Implement an institutional digital repository and begin efforts to collect content. [User Services, Library, Archives]
      • Expand deployment of Google Search Appliance. [Software Development]
      • Implement IPv6 networking at Luther [Network & Systems]
      • Implement desktop virtualization for academic computer labs. [User Services, Network & Systems]
      • Deploy web cache to speed Internet use. [Network & Systems]
      • Determine future directions for authentication and identity management. [Network & Systems]
    • Emerging
      • Explore tablet computing for application in academic and administrative venues. [User Services]
      • Expand use of digital signage in LIS and across campus. [User Services]
      • Explore and deploy use of Quick Response (QR) Codes in Archives for tracking/inventory of materials. [Archives]

    Integrated information organization and services

    • Original
      • As appropriate, pursue geographic consolidation of LIS staff in one facility. [Executive Director]
      • Implement cross-LIS internship opportunities. [Library]
      • Collaborate to define co-located service point workflows. [Library, User Services]
      • Expand deployment of an LIS dashboard for regular operations. [Executive Director, All]
      • Develop a long-range plan for use and development of LIS facilities including Preus Library and public computer lab spaces. [All]

    Staff excellence

    • Original
      • Recruitment for Project Archivist [Archives, Executive Director]
      • Recruitment for Director of Research and Instructional Services. [Library, Executive Director]