PaperCut at Luther

PaperCut is Luther’s print management solution deployed by Information Technology Services (ITS) in 2016. Print management services allow us to more accurately track individual usage and allocate costs in providing print services on campus. They are part of our effort to help cut down on waste and encourage better management of printing resources. Our first print management solution, GoPrint, was installed in 2009.


Allowances, Costs, and Refunds

Luther students are given an allowance of 400 pages ($20.00) of printing for Fall and Spring semesters, 140 pages ($7.00) for the J-Term semester, and 100 pages ($5.00) for the Summer sessions. Printing is tracked by the student’s Norse Key. Once the printing allowance has been emptied, students will have the option to charge print jobs to their Nordic Cash. Unused pages are not carried over from semester to semester.

Students can check their printing balance at:

https://papercut.lc.luther.edu/
(on-campus only)

Costs Per Page

$0.05 per side
$0.04 per side for double-sided prints

Refund Request

On occasion, a print job may be ruined by low toner or a paper jam to produce unacceptable quality. To ask for a refund, locate the print job within PaperCut and click on the "Request Refund" link for that print job.

Refunds are generally applied within 3 business days. The Technology Help Desk has final say on whether or not a refund is provided. Refunds are not given for unused pages at the end of a semester.

What should I do if I use all my PaperCut Quota?

PaperCut is tied into your Nordic Cash. Once your quota is expended, PaperCut charges prints to your Nordic Cash account. Nordic Cash can be replenished by making payment at the Office for Financial Services from 9AM to 4PM, Monday to Friday.      

Nordic Cash is a declining balance account that allows Luther students to use their Luther ID card as a debit card.  By pre-depositing money in this account, students may make “cashless” purchases at several campus locations.

After Hours Printing

If your PaperCut and Nordic Cash funds are depleted after hours, a cash printing option is available on the main floor of the library by the DVD’s. To print to these machine the job will need to be sent from an OPAC (public Terminal) on the main floor of the library. Print jobs are sent to a Holding Queue on the Copier nearest the DVDs. Instructions on how to release your print job are available beside the copier.

Jobs printed from an OPAC are available in black and white for $0.10 per side.       

Color Printing

Color print jobs from the Windows workstations (not available from the Macs) in the library computer lab can be found at the color copier/printer next to the DVD shelves. Follow instructions there to find and release your job. The cost is $0.25 per side. PaperCut funds cannot be spent on color printing. Recognized student organizations may print in color in the Student Organizational Suite in the Union. Color printing is also available in the Document Center in Main. Contact the Technology Help Desk with questions.       


How to Use PaperCut

1. Print one or more jobs. Note: Labs, Residence Halls, and Computer Classrooms will be set to print through PaperCut by the start of the Fall 2016 Semester. Students' personally-owned computers can also be set to print through PaperCut.

2. Log into at https://papercut.lc.luther.edu/

3. Navigate to the "Jobs Pending Release" section. Release or cancel individual jobs by clicking "print" or "cancel" next to the job. You can also use the Release All or Cancel All buttons to work with all pending print jobs at once.

4. The job(s) will be released and your account charged.


How to Print from a Personally-owned Computer (Setting Up PaperCut)

You can print from your personally-owned computer to Luther's printers just as you would to any other printer, however there are a few things you'll need to do to get set up.

1. Map a Network Printer

2. Configure Your Computer for your Norse Key

PaperCut tracks print jobs based on your Norse Key username. For this reason,you'll need to change your computer username to match your Norse key username. This only needs to happen once per computer and has already been performed if you used your computer to print with GoPrint.

Please note that this configuration must be executed precisely: Either seek assistance at the Technology Help Desk or complete the steps below with attention to detail.

Steps to change the user on Windows and Mac OS X systems are available at PaperCut - Change Username.


Tips to Reduce Printing

  • Print double-sided whenever possible ($.04/side rather than $.05/side).
  • Don’t print a draft for minor revisions.
  • Preview documents to catch errors before printing.
  • Print more than 1 page per sheet of paper.
  • Print PowerPoint slides 3, 4, or 6 per page with black and white color, no background.
  • Ask – Does this really need to be printed?

Frequently Asked Questions about PaperCut

  1. How does PaperCut work?
  2. Why is PaperCut being implemented?
  3. How can I check my allowance?
  4. How much paper does Luther use?
  5. How is PaperCut funded?
  6. How can I add more to my allowance?
  7. What if my allowance isn’t enough to complete a print job?
  8. Will my allowance be rolled over at the end of each semester?
  9. My work study requires me to print. Will I be charged for those pages?
  10. I think someone might be using/abusing my print quota without my knowledge or consent. Can you help?
  11. Can I print from a Public or OPAC terminal such as the ones in the Library?
  12. What happens if I have to print articles or web pages for a class?
  13. How is my department billed for my printing?
  14. How can I see who or how much has been printed to my department printer?

1. How does PaperCut work?

All print jobs go through the PaperCut server, allowing it to track usage based on the username. The software determines the cost and makes that known to the user prior to printing. The user can then accept and print the job or cancel it.

2. Why is PaperCut being implemented?

Print Management Systems, first GoPrint and now PaperCut, are part of a campus-wide effort to reduce paper waste and rising costs.

GoPrint allowed us to significantly reduce waste printing and distribute printing resources more efficiently. We're continuing those trends in PaperCut by incentivizing double-sided printing and simplifying administrative processes like reporting and providing refunds. PaperCut has the added benefit of being widely used among our peer institutions, meaning a deeper network of shared experiences and ideas.

3. How can I check my balance?

Click on Summary or Jobs Pending Release in the Web interface. Your remaining balance will be displayed on each of these pages. A complete history of your Recent Print Jobs and Transactions is also available.

4. How much paper does Luther use?

Paper usage has risen on a yearly basis and with it, the costs involved. Luther spends upwards of $60,000 per year on paper, toner, and printers in the public labs alone.

5. How is PaperCut funded?

PaperCut and student printing is funded through the Technology Fee assessed to all students. Complete information on the Technology Fee can be found here. A breakdown of the services funded by the Technology Fee can be found on page 8 of the 2010-2011 LIS Annual Report Snapshot.

6. How can I add more to my quota?

PaperCut is tied into your Nordic Cash. Once your quota is expended, PaperCut charges prints to your Nordic Cash account. Nordic Cash can be replenished by making payment at the Office for Financial Services from 9AM to 4PM, Monday to Friday.

7. What if my quota isn't enough to complete a print job?

PaperCut will verify that there are sufficient funds prior to releasing a print job. If there are not, it will then use your Nordic Cash funds. The print job will not be released until complete payment has been made.

8. Will my balance be rolled over at the end of each semester?

No. Unused pages do not roll over from semester to semester. Likewise, refunds are not given for unused pages at the end of the semester. Instead, the funds for those pages are rolled back into the Technology Fee and used for purchasing new equipment, bandwidth, etc.

9. My work study requires me to print. Will I be charged for those pages?

Each work study student should have a student worker Norse Key (username_sw). This will allow students to log in and print without affecting their own quota. If your department has not requested a student worker Norse Key for you, please have your supervisor contact the Technology Help Desk and we can arrange to have one created.

10. I think someone might be using/abusing my print quota without my knowledge or consent. Can you help?

Click on Transaction History in the Web interface. Your Print Job History will be displayed at the bottom of the page including when it was printed and from what print queue.

11. Can I print from a Public or OPAC terminal such as the ones in the Library?

Yes. Public terminals (aka OPACs) do not require a log in. Print jobs are sent to a Holding Queue on the Copier nearest the DVDs. Instructions on how to release your print job are available beside the copier.

Jobs printed from a Public or OPAC are $0.10 per side.

12. What happens if I have to print articles or web pages for a class?

First ask yourself – is it essential that I print off this article? Can I read it on the computer screen? Do I need to print the entire article or just a part of it?

If you must print, do a Print Preview first. You may find there are additional pages (i.e. table of contents, ads from web pages, etc) that are not needed. Also consider printing two pages per sheet. This feature is available in most programs. The text is legible and there is plenty of room for notes in the margins.

13. How is my department billed for my printing?

There are no changes in how billing is done through PaperCut. Each department funds printing to their departmental printer(s).

14.How can I see who or how much has been printed to my department printer?

Each department can have one or more individuals be responsible to manage and watch how much printing is being done through workgroup printers. Contact the Technology Help Desk for more information.


PaperCut Semester Reports

At the end of each semester and year, ITS will gather data on PaperCut’s usage. Those reports will be made available below.