Headline of the Week: LIS Service Points Improvements
Those following LIS know that we have been entertaining ideas to improve our service points on the main level of Preus Library for some time. In fact discussions regarding this space occurred before my arrival at Luther in summer 2006. Since Spring 2008, we have supported task force work within LIS to develop a vision and plan for implementing changes to the main floor with the following goals in mind:
- To enhance the user experience at LIS service points
- To encourage broad thinking about service with LIS and among LIS staff providing service
- To broaden the skills of professional staff through cross-training and collaboration
- To design and create spaces that better support service and collaboration
These goals were developed as part of our Vision and Framing Document completed in early summer 2008. After a hiatus in the fall, we reactivated the team to develop an Implementation Recommendation which has just been completed and presented to LIS and a few other interested parties. We are now ready to move forward to selectively implement some features of our plan this summer, with additional work to follow during the 2009-10 academic year.
I’d like to step back a moment and discuss why I believe this work is critically important to the future of library and information service at Luther, and why LIS believes this a top priority for us to pursue now. It is clear to many that the digital information revolution we are witnessing is causing ripples (OK, more like tsunamis) through traditional definitions of library and information service. Where once faculty and students had no other resource than Preus Library collections for their academic research, now local library resources are often not the first stop local researchers make. While it is difficult to come to grips with the fluctuating and future value of local library collections, there is a sun rising for the library and information service profession, particularly at institutions such as Luther. This digital explosion of information presents new opportunities for research and technology instruction and support. In the digital world, we live much less in defined boxes, and instead have grown used to hyperlinking ourselves (physically and virtually) to discover new connections, integrations, and collaborations. Indeed this realization is what gave birth to a combined Library and Information Services organization at Luther. And it is this same vision that brings about our redefinition of service points in LIS to better align our service with the current and future needs of faculty and students at Luther. We want to be more integrated, more collaborative, more responsive, and more relevant to accomplishing our goal to support the mission of Luther College.
Therefore, we seek to define stronger supportive relationships between all LIS service points, as well as with another strong academic resource at Luther, our Writing Center. I believe the end product will result in much more flexible, forward-thinking relationships that will bring direct benefit to the academic work we support. Today, using quality library resources almost always directly involves writing and using technology (I don’t see many clay tablets still in use in the library). Building stronger collaboration among our professionals who deliver these services is fundamentally important to our ability to deliver the service needed by our faculty and students in the future. I find the cost of delaying or ignoring efforts to design our service in this way too great, which is why I’m very pleased to begin the process of moving forward this summer.
While we do intend to begin this process now, it will continue to be a work-in-progress and iterative as we go along. There are a few things LIS will be working to implement this summer. These include:
- Relocation of current periodicals to the rear of the reference section.
- Construction of a new Help Desk Call Center to be located where new books, the art gallery, and leisure reading materials are currently shelved.
- Relocation of the computer lab currently outside the Help Desk to the area now occupied by current periodicals.
- Slightly moving the current Reference Desk (though keeping the desk intact) and using it for walk-up traffic for both Reference and Help Desk support.
- Rearrangement of casual seating and OPAC workstations as we relocate new books, the art gallery, and leisure reading to the area closer to circulation.
- Consolidation of circulation of technology equipment to the Circulation Desk (involving transfer of equipment from the Help Desk).
Discussions are underway with specific individuals involved in each of these areas. Additional recommendations for office construction will not be pursued at this time, but instead will be discussed during the 2009-10 academic year. As we move forward, any individuals who are directly involved with any of the service points/office spaces in question will be asked to actively contribute to design and implementation. I expect that we will use all of our collective intelligence, ideas, and thoughts to come up with the best outcomes.
I want to finally thank all of the LIS staff who have worked very hard to guide conversations in both our 2008 and 2009 iterations of our task force to bring us to where we have come: Eddy Atwell, Andi Beckendorf, Kathy Buzza, Ryan Gjerde, Matt Hughes, Lindy Moeller, Germano Streese, and Rachel Vagts. Special thanks to Diane Gossman who has led the initiative forward as well.
While our vision and implementation planning phases are drawing to a close, there will be plenty of opportunity for input and discussion from everyone in LIS as we move forward. Please join in and help as we bring to reality a new vision for our public service in LIS.
Summertime Hiatus for TWILIS
This Week in LIS will be on break for the next several weeks and resume publication on Friday, July 24th.
LIS Blog Highlights from the Week
The following articles are sampled from those available on the LIS Blog:
- InfoComm 2009
- KATIE UPGRADE – Unavailable for Maintenance – 6/25/09, 12:01-8:00 AM [Luther Only]
- Google Spam Fighting Technology
- Long Distance Telephone Restored
- User Services Meeting – 6/23/09
Notes from LIS Council
LIS Council discussed the following topics this week:
- Server room air conditioning
- Update on summer library projects (flat maps withdrawn, video review project, basement clean-up)
- KATIE upgrades
- Faculty roll update
- Track-It! Upgrade update
- A/V installations in Olin
- Lengthy discussion of our service points proposal and recommendation to continue forward
- Ride sharing programming
- Summer planning day planning
As a member of NITLE (National Institute for Technology and Liberal Education), Luther has the opportunity to participate in a wide variety of developmental and training programs intended for faculty, librarians, and information technologists. Events listed at the link below are currently open for registration by Luther participants. LIS Staff who are interested in participating in an event should speak with Christopher Barth. Faculty who are interested in participating should speak with Lori Stanley. Participation is contingent upon available funding and program acceptance.
A full list of events (sortable by registration deadline) is available at http://www.nitle.org/www/events.
Next Month in LIS and Faculty Development Opportunities
Click on the event below for specific information and for a link to register. More information on training and development events is available.
- Wednesday, July 15th: Multimedia Presentations of Student Work: Practical and Pedagogical Considerations
Notable Internet Resource of the Week: Memoryshare
From the website:
BBC Memoryshare is a living archive of memories from 1900 to the present day. You can contribute, share and browse memories of life experiences and see them in the context of recent and historical events. Memoryshare is of value to people across the UK and internationally, and may be used as a source of programme content for the BBC. Anyone registered with bbc.co.uk can contribute to Memoryshare.
This site combines interesting design and graphics to capture memories which undoubtedly will bring the BBC a very interesting collection of potential material to draw upon to illustrate events across a wide stretch of time … and will allow perspectives and opinions that would otherwise go unseen to be shared. This is certainly an innovative use of the Internet and crowdsourcing.
On the web at http://www.bbc.co.uk/dna/memoryshare/
Around the Web
Here are a few links to interesting developments over the past week:
- Books, Media, and Publishing
- Kindle’s DRM Rears Its Ugly Head… And It IS Ugly [Gear Diary]
- KindleGate: Confusion Abounds Regarding Kindle Download Policy Diary]
- The Newspaper Isn’t Dead Yet [Slate]
- A New Way to Spread the Word [New York Times]
- Change or Die? [Inside Higher Ed]
- Scholarly Presses Discuss What It Takes to Survive [Chronicle of Higher Education]
- Elsevier Won’t Pay for Praise [Inside Higher Ed]
- Is It Too Late to Save (Newspaper) Journalism? [Huffington Post]
- The Future of University Presses and Journals [Virginia Quarterly Review]
- Copyright and Intellectual Property
- Has the RIAA’s Fight Against File Sharing Gone Too Far? [Yahoo! News]
- How Thomas-Rasset case would have played out, had we not been in the Parallel Universe [Recording Industry vs. The People]
- No mistakes? NH P2P case highlights MediaSentry’s issues [ars technica]
- ASCAP Now Claiming That Your Mobile Phone Ringing Is A Public Performance]
- US Copyright Law, King Lear, and Jammie Thomas-Rasset [Groklaw]
- Chris Anderson’s Free Contains Apparent Plagiarism [Virginia Quarterly Review]
- Ouch! German Court Slams Rapidshare With $34 Million Fine [TechCrunch]
- Anti-Piracy Lawyers Lose License To Chase Pirates [TorrentFreak]
- Electronic Arts invites the pirates to tea [Futurismic]
- Pirate Bay retrial denied; judge declared ‘unbiased’ [ars technica]
- Creating worthless copyright ‘consensus’: Canada’s case study [ars technica]
- Meh. The Irrelevance of Copyright in the Public Mind [Northwestern Journal of Technology and Intellectual Property]
- Culture, Economy, and Business
- Mind Your BlackBerry or Mind Your Manners [New York Times]
- Apple’s Obsession With Secrecy Grows Stronger [New York Times]
- Kodak Will Retire Kodachrome, Its Oldest Color Film Stock [New York Times]
- Web Pries Lid of Iranian Censorship [New York Times]
- Nielsen Debunks Myths On Teens And Media – They Still Watch TV! [TechCrunch]
- Loyal ‘Simpsons’ Fans Fetch Higher Ad Rates on Web [Bloomberg]
- News of Jackson’s death first spread online [Yahoo! News]
- How Michael Cronan spells success [SFGate.com]
- The New Ludditism in Literature [Virginia Quarterly Review]
- Game Changer in Retailing, Bar Code Is 35 [New York Times]
- Data Security and Privacy
- Typing In an E-Mail Address, and Giving Up Your Friends’ as Well [New York Times]
- Google and Search
- Great Wall of Facebook: The Social Network’s Plan to Dominate the Internet — and Keep Google Out [Wired]
- Google access disrupted in China [BBC News]
- Let’s make the web faster [Official Google Blog]
- Roy Blount: Let’s Not Lose Our Heads Over a ‘Monopoly’ of Orphans [Author’s Guild]
- Google Voice invites on their way [Official Google Blog]
- WSJ publisher calls Google ‘digital vampire’ [Crain’s New York]
- The Real Time Search Dilemma: Consciousness Versus Memory [TechCrunch]
- Google Apps
- Creating and giving presentations has gotten easier [Official Google Docs Blog]
- So, you want to be a Gmail ninja? [Official Gmail Blog]
- Hardware and Technology Tools
- Higher Education
- The Impending Doom of the University [Edge]
- Colleges Must Alter Their Business Models, Some Presidents Say [Chronicle of Higher Education]
- Kids cheating with tech but are schools cheating kids? [CNET News]
- Another Problem With Texting [Chronicle Review]
- Time to Close the College? [Inside Higher Ed]
- Innovation and Design
- Internet and Networking
- The Coming Trans-Atlantic Bandwidth Crunch [GigaOM]
- Fighting AT&T, Verizon’s chokehold on ‘middle mile’ [ars technica]
- Internet groans under weight of Michael Jackson traffic [ars technica]
- Link from Yahoo breaks traffic records at New York Times [Nieman Journalism Lab]
- Domain-name wars: Rise of the cybersquatters [ComputerWorld]
- Debate: Can the Internet handle big breaking news? [CNET News]
- Libraries and Librarians
- Libraries, eBooks, and the Mobile Web: A Long Ways to Go [ReadWriteWeb]
- ‘Tis the Season To Discuss Our Future, Part I [Library Journal]
- What will the literary archives of today’s authors look like? [The Guardian]
- Ohio Governor’s Budget Would Slash Library Funding 30% More [American Libraries]
- How Can Libraries Address Mobile Phone Users? Cambridge U. Report Sheds Some Light [Library Journal]
- App Growth, PalmOS vs iPhoneOS [O’Reilly Radar]
- The iPhone Software Revolution [Coding Horror]
- YouTube Mobile Uploads Up 400% Since iPhone 3GS Launch [TechCrunch]
- Smartphone Use Rises, Etiquette Bar Lowers [Internet Evolution]
- Social Networking & Communication
- Semantic Search Engine Gets Help from Facebook Friends [ReadWriteWeb]
- What’s in a Name? [Facebook Blog]
- Bozeman apologizes, backs down over Facebook login request [ars technica]
- Twitter sending traffic to online media sites, but not online retailers [Hitwise]
- Peter Guber on Sharing Stories, not Just Information, to Communicate Effectively [[email protected]]
- It’s Official: Fortune 100 CEOs are Social Media Slackers [UberCEO]
- How Facebook Could Create a Revolution, Do Good, and Make Billions [ReadWriteWeb]
- How Will Iranian Protests Change Twitter? [MediaShift]
- How Active is Twitter Now? Tweespeed [O’Reilly Radar]
- Barack Obama’s Facebook Feed [Slate]
- Software and Operating Systems
Want to follow these updates during the week? or via RSS? Point your browser to Infoneer.net.
This Week in LIS is published most Fridays by Christopher Barth, Executive Director of Library and Information Services at Luther College for the Luther College community as well as those interested in information services and higher education.
Content is made available under Creative Commons license.