Notes from ITS Council - 4/11/18

  • New Items
    • Career Center Software Request
      • The Career Center is considering a new software solution and has engaged with Marcia Gullickson on the IT Acquisition process. The target timeframe would be 2019-20 academic year.
    • Staffing
      • The Programmer Analyst position has been approved to hire by Cabinet last week.  The position is posted on our HR site, newspapers, and online this week. A search team has been selected.
    • Annual ACM IT and Library Leaders Meeting
      • Diane Gossman will represent ITS. As part of the agenda, Sonya Malunda, who joined the ACM as the new president last fall, and Brian Williams, ACM’s Vice President and Director of Faculty Development and Grant Programs will be join the meeting. We discussed a number of strategy oriented questions they asked that we consider prior to the upcoming meeting.
  • Returning Items
    • Year End Project Planning
      • We discussed updates to our plans and candidates and began some prioritization.
    • 2 Factor for Colleague Update
      • Adam Forsyth is waiting on a consulting vendor to provide a service quote on one of the technical options.
    • Auto Creation of Hangouts on Calendar Appointments
      • Google automating creates a Hangout associated with every meeting that is calendared. This has been the case for years and the default when Hangouts was introduced. We have received two tickets to change that default because the existence of the Hangout is misleading if there is no intention to meet via electronic meeting. It is one click to remove it however one has to remember. There are global switches to turn this autocreation off. There are not switches per account. Changing this means implementing a communications program across campus and dealing with those that expect to be able to leverage Hangouts for meeting participants as a ready, enabled option. It is also one click to establish one. We are asserting this affects a small number (either way) and did not prioritize the change and the communication effort at this time.
  • ITS Operational Reports
    • Network & Systems
      • Update on Wireless Implementation
        • Adam Forsyth reported a series of problems associated with HP devices automatically changing channels in pursuit of less signal contention. However the consequence of a channel change is those on that channel “fall off” the network and have to rejoin. New advice from HP was to turn off “severe interference protection” to avoid oscillations channel changing leading to lower quality service.
        • Offers have been made to 2 students for summer work.
      • Update on VMWare Farm
        • We had an early memory module system failure that took down a number of critical server instances including a key authentication service. It has been restored to full memory. The team continues to investigate how and at what cost we could automate failover/recovery and minimize the impact/outage should it or a similar hardware system failure in the future.
      • Update on Data Center Energy Project
        • A first step on this project includes reconsideration of our UPS. The current system is 15 years old and may or may not be serviceable through the lifetime of a new set of batteries (approx. 5 years). Another modular design might enable making physical changes in the data center more easily such as the energy project.
    • User Services
      • Update on classroom AV projects
        • The Loyalty Boardroom, Valders 206, and Olin 102 are all in use. We have a few small items that have been discovered to work through with the vendors and end users are learning more about how to leverage the richer capabilities of these new installations.
      • Update on Residence Hall Phone Project
        • The remaining work in Baker Village and College Apartments will happen this summer. ITS is currently pulling wires in the chases in Miller and installing emergency phones. Room phones will be removed this summer. Dieseth will be next, followed by Farwell. The target completion is August, 2018.
      • Image Management - Rollout Update
        • Implementation is progressing well and we are approximately ⅔ complete. The last installs for the spring are set for Monday, April 23. Devices to which students print from their personal computers will be installed this summer to avoid any issues with drivers at this critical point in the semester.
      • LyndaCampus Pilot
        • All faculty, staff, and students have been categorized within the system in order to provide usage statistics during the pilot.
      • Student Employee Appreciation Week
        • April 8-14 is student employee appreciation week and ITS is hosting a lunch in honor of our ITS student employees.
      • Student Employees
        • New Technology Help Desk student workers have started recently and are currently in training.
        • We are extending offers to student workers for the summer.