Notes from ITS Council - 1/10/18

  • New Items
    • Meltdown/Spectre
      • We discussed options re plans and communication. We will continue to monitor the topic as new information becomes available informing mitigation tactics.
    • Forwarding Luther email to non-Luther email
      • A question from a staff member prompted a discussion on forwarding of email. There is a natural tension because we want emails not related to Luther work to go to personal email accounts. Automation can be configured to forward some emails and we would encourage this. On the other hand it is not appropriate for  Luther work materials and information to be forwarded to non Luther email accounts. We looked at some reports that show which accounts are leveraging forwarding capability but they do not tell us what is being forwarded and why. More thinking is required on this topic.
    • Alumni Requesting Docs be Restored
      • Alumni Norse Apps accounts that were never accessed or given up and have been suspended by the move to 2-step for the last several months were deleted in 1/8/18. We received a request from an alum that had made an error in moving docs from one of those accounts to a personal account. It turns out we have a few days where we can undo that deletion so the documents can be recovered so we will help.
    • Perceptive Content Desktop
      • We discussed outlook on web vs. desktop client volume for Content (document imaging) as input into how best to distribute the software. Some recent and additional requests for the client prompted the discussion. The expectation is heavy, frequent users and approvers will want the client and infrequent casual users will leverage the web client. The expectation is there will not be many desktop client users although the numbers will grow with new deployments.
  • Returning Items
    • Update on Service Level Agreement for New APC Application
      • Brad Miller is off-campus on a student JTerm course. The priorities for CS students are in GitHub.
    • 2 Factor for Colleague Update
      • Dustin Cote has worked with Ellucian to get the certificate and is working with Chris Stuckman the project.
    • Printing as a Service (PaaS)
      • We are working in parallel on the communications plan and communication drafts to the final analysis and proposal considerations. Diane Gossman shared 3 sample letters to departments about beginning to roll out Printing as a Service for us to review.
  • ITS Operational Reports
    • Network & Systems
      • Adam Forsyth shared an update on wireless implementation. He is considering ordering enough wireless access points to install on the floors in towers that will be used for summer housing.  Then the rest of towers can be installed as a summer project.
      • Adam Forsyth shared slides showing our internet bandwidth usage. We expect a spike when all the students are back in February and they leverage new devices acquired over the holidays. Adam Forsyth also showed graphs of utilization of the new Akamai caching device.
      • Update on new VMWare Farm
    • User Services
      • Sophos Update - Next steps depend on creation of isolated networks.
      • Staff computer refresh continues. Athletics is in progress and members are self selecting options. TRIO and their laptop pools are in progress. Meetings have been scheduled with Diversity Center, College Ministries, and Student Life. Also refreshing this spring are: President’s Office and the Book Shop.
      • Lab Workstation upgrades are underway. The Chemistry laptop pool (28 devices) is being upgraded.
      • Cleanup continues on the Admin Rights Separation project.
      • A push from the KBOX of Java is in progress for Windows 10 users.
      • PaaS conversations continue.
      • New/transfer students arrived and are being supported by ITS.
      • Residence hall phone removal project is underway in Baker Village. We have the go-ahead for Miller, Dieseth and Farwell.
      • Digital audio/visual technology classroom upgrades have been scheduled with the vendor for Loyalty Boardroom, Olin 102 and Valders 206. Other classroom AV Projects include installation of Vivitek projectors in Olin 105, Olin 106, Olin B1, Olin 205, CFA 215 (only a few Viviteks remain in inventory). An inventory was taken of spaces and nearly all have Viviteks (Peace remains and also those on deck for a room upgrade). Additionally Koren 217 has a new Epson projector. New carpet was installed in CFA 217 so technology had to come out and be reinstalled. New lighting to be installed in Valders 367 and Valders 369 and we anticipate need to move the projectors and screens out and back in. The Skype setup for the Center for Ethics and Public Engagement is complete.