LIS Tip of the Week Archives

  1. Always clear your browser cache.
  2. Never share your passwords
  3. Remove files that contain sensitive information.
  4. Never save passwords on your laptop.
  5. Only open attachments from trusted sources.
  6. When buying a new computer, choose dual-band Wi-Fi for the best performance on Luther’s wireless network.
  7. The Technology Help Desk will never ask for your username or password via email.
  8. All faculty, staff, and students receive free online access to the Chronicle of Higher Education.
  9. iPods are available for check-out from the library.
  10. Share documents containing sensitive information via Norse Docs or Luther’s network.
  11. Check your library account online.
  12. If you have published a book or released a CD, the library would love to have a copy (or two) to add to our Alumni Faculty Staff Luther College Press Collection.
  13. Check out the library’s DVD collection.
  14. When you walk away from your computer, even for a few moments, always lock your machine.
  15. For easier scheduling in Norse Calendar, allow guests to modify events.
  16. Fuel up at the library.
  17. Check out the library’s magazine collection.
  18. Check out LIS’s online learning library, Lynda.com.
  19. iPads are available for students to check out from the library.
  20. Create a separate email account for personal communication.
  21. To keep your email inbox clean, use labels and set up filters to label your incoming messages automatically.
  22. Be especially wary of email phishing scams on Fridays and Mondays. Over 60% of phishing scams are emailed on those two days.
  23. LIS reminds everyone to keep credit card information secure.
  24. Use keyboard shortcuts for frequently performed functions.
  25. Use keyboard shortcuts for frequently performed functions (Part 2).
  26. Routine maintenance and service work on network systems occurs early Thursday mornings.
  27. Consider scanning documents to email instead of making copies.
  28. Password protect your smartphone.
  29. Use Luther’s desktop messaging to send your voicemail messages straight to your email inbox
  30. Check out a Kindle (students and faculty/staff) or iPad (faculty/staff) from Preus Library to catch up on your summer reading.

Q1: Always clear your browser cache.

To protect your data, always clear the browser cache on public (non-Luther) workstations after use. Periodically clear the cache on your own computer as well.

Your web browser cache is a stored version of some of the more frequently used websites, cookies and other types of web browser data. It is important to clean this data out; it can cause problems with updated websites and limit your ability to view current data. The following step will clear your cache.

  1. Click Tools > Clear Recent History…
  2. Select a time range to clear from the drop-down menu.
  3. Make sure that Browsing & Download History, Form & Search History, Cookies, and Cache are all checked and click Clear Now.

For more information including screen shots, visit https://www.luther.edu/helpdesk/firefox/.
top

Q2: Never share your passwords.

To protect your data, never share your passwords.
top

Q3: Remove files that contain sensitive information.

To protect your data, remove files that contain sensitive information (including social security number, birthdates, and names) after use. If you need to keep a file that contains sensitive information, password protect the file.
top

Q4: Never save passwords on your laptop.

If the “remember passwords for sites” option is activated, Firefox will offer to remember passwords of web login forms that allow saving of passwords. Some sites, such as My.luther.edu and many banking sites, are programmed to not allow web browsers to save the password to protect the security of information behind those logins. If you have saved passwords on your laptop and wish to clear them, you will need to remove the site from Firefox’s saved password list so that Firefox will prompt you to clear the password. The following steps will remove sites from your saved password list:

1. Click Tools > Options
2. Click the Security option
3. Click the Saved Passwords… button
4. Select the site you would like to remove and click the Remove button

The next time you visit the site you should now be prompted to save your new password or to never save passwords for the site. Select Never for This Site.

For more information including screen shots, visit https://www.luther.edu/helpdesk/firefox/.

top

Q5: Only open attachments from trusted sources.

To protect your data, only open attachments from trusted sources. Ask yourself the following questions:

1. Do you know the person who sent the attachment? If you do not know the sender, delete the email without opening it.
2. If you know the sender, were you expecting to receive an attachment from him or her? If the email is from a known and trusted source but you weren’t expecting an attachment, contact the sender to make sure the attachment is legitimate. It’s easier to have someone resend a file than to have your computer repaired!
top

Q6: When buying a new computer, choose dual-band Wi-Fi for the best performance on Luther’s wireless network.

If you’re purchasing a new computer, we recommend that you choose dual-band Wi-Fi for the best performance on Luther’s wireless network.

Typically, the base model computer is NOT equipped with dual-band, but there is usually an option to upgrade to dual-band Wi-Fi. This update, which allows the computer to operate in both 2.4Ghz and 5Ghz, is not very expensive (typically in the range of $10 to $30). Choosing this option will improve your experience using the wireless network.

Dual Band Wifi

Q7: The Technology Help Desk will never ask for your username or password via email.

The Technology Help Desk will never ask for your username or password via email. Any attempt to do so is a phishing scam and should be marked as spam. Phishing is an attempt to access your personal information (username, password, etc.) by luring you with official looking emails or web sites. If you are uncertain about an email you received, contact the Help Desk for verification. Please do not respond to the email or click any links.

If you accidentally respond or provide information to a phishing scam, change your Norse Key immediately at http://norsekey.luther.edu.

For more information, visit https://www.luther.edu/helpdesk/safecomputing/

Q8: All faculty, staff, and students receive free online access to the Chronicle of Higher Education.

Simply visit http://www.chronicle.com to begin reading.

Online access includes:

  • Text from each print issue posted on Mondays
  • Daily site updates with the latest news and information in academe
  • A searchable archive of back issues
  • The Chronicle Review, the award-winning weekly magazine of ideas
  • Complete data from the Almanac of Higher Education
  • Extras such as slide shows, podcasts, and videos

Note: If you are off campus, you will need to go through the proxy server log-on screen first; use your Norsekey username and password to log on.

Q9: iPods are available for check-out from the library.

We also have Kindles, cameras, video cameras, flash card readers, and zip drives available. Stop by the Circulation Desk for more information.

Visit https://www.luther.edu/library/about/facilities/hours/#hours for library hours.

top

Q10: Share documents containing sensitive information via Norse Docs or Luther’s network.

Emailing sensitive information is very insecure; we recommend that you always share documents containing sensitive information via Norse Docs or Luther’s network instead of attaching the document to an email message. Even password protecting a Microsoft Office document requires exchanging passwords which reduces security dramatically.

For more information on Norse Docs, visit https://www.luther.edu/helpdesk/norsedocs/.

For more information on sharing documents on Luther’s network, visit http://www.luther.edu/helpdesk/sharesfaq/.

top

Q11: Check your library account online.

Visit library.luther.edu and click on My.Library (or click here) to view the list of resources you currently have checked out and when they are due, opt in to have your reading history tracked if you wish, and save your preferred searches on Magnus.

For questions about your library account, visit the Circulation Desk, or call 387-1166.

top

Q12: If you have published a book or released a CD, the library would love to have a copy (or two) to add to our Alumni Faculty Staff Luther College Press Collection.

Read more about the Alumni Faculty Staff Luther College Press Collection here.

For more information, contact Andi Beckendorf at beckenan@luther.edu.

top

Q13: Check out the library’s DVD selection.

Browse the DVD area on the main floor of Preus, or search online at library.luther.edu if you have a specific film in mind. If you’re interested in new DVDs, visit the “New DVD Arrival” section next to the copier on the main floor of Preus. (These titles are new to the library, but they aren’t necessarily new releases.)

Our collection includes feature films, television series, and documentaries. Sample available titles include Inception, Downton Abbey, and dirt! The Movie.

Students may check out DVDs for three days; faculty and staff may check out DVDs for two weeks.

For more information, visit the Circulation Desk or call 387-1166.

top

Q14: When you walk away from your computer, even for a few moments, always lock your machine.

For PC users, if you need to leave your work area briefly, just hit WinKey+L (WinKey is the key with the Windows logo on it). You could also press Ctrl + Alt + Delete and then click the Lock Computer button. Another way to lock your computer is to press the Start button and then click on the padlock/arrow icon in the lower right corner. You will then be presented with a window that instructs you how to unlock your computer which consists of pressing Ctrl + Alt + Delete and then logging back in.

For Mac users, select “Log Out” from the Apple Menu, located in the upper-left corner of the screen. This closes all applications and takes you back to the login window, preventing anyone from tampering with your files while you are gone.

For more information, visit the page that corresponds to your operating system/computer:

https://www.luther.edu/helpdesk/windows7basics/
http://www.luther.edu/helpdesk/vistabasics/
https://www.luther.edu/helpdesk/macbasics/

top

Q15: For easier scheduling in Norse Calendar, allow guests to modify events.

When creating your event, simply click the “modify event” box (next to “Guests can…”). This will allow guests to change the event to a different time or date if they’re unavailable at the time you suggested.

Calendar Screen Shot

For more information about Norse Calendar, visit https://www.luther.edu/helpdesk/norsecalendar/.

top

Q16: Fuel up at the library.

Head downstairs to enjoy the library’s new cafe area, where you can relax in our comfy chairs and purchase coffee, other beverages, and snacks.

While you’re there, share your opinion on the library’s latest Graffiti Board prompt.

top

Q17: Check out the library’s magazine collection.

Read current and past issues of Opera News, The New Yorker, Runner’s World, Time and more.

The collection is located on the main floor, behind the computer lab.

top

Q18: Check out LIS’s online learning library, Lynda.com.

If you are interested in access to Lynda.com please contact the Technology Help Desk at helpdesk@luther.edu or 563-387-1000.

top

Q19: iPads are available for students to check out from the library.

Visit the Circulation Desk at Preus Library to check out an iPad.

Please note: The iPads are available for students as a 4-hour, in-library-use-only check out.

Questions? Call x1166 for more information.

top

Q20: Create a separate email account for personal communication.

Google services accessed using a Norse Key should only be used for Luther business. Employees wanting to use Google services for personal reasons should create and maintain a separate personal account with Google. This will ensure access to account information after employment ends at Luther.

For more information, visit https://www.luther.edu/helpdesk/norseapps/.

top

Q21: To keep your email inbox clean, use labels and set up filters to label your incoming messages automatically.

Labels
Labels are tags you can use to organize your messages.

1. To add a new label, click on the drop-down menu next to the label icon at the top of the screen. Click on the box that reads Create new (found in the bottom of the label section), enter a name for the label, and click the Create button.

2. To remove the message from your inbox, click the archive button near the top of the screen. Alternatively, to combine steps 1 and 2, you can click on the drop-down menu next to the “Move to” button near the top of the screen. Enter the label name you wish you use, and the message will be labeled and archived in one step.

You can also rename or remove any of your labels that have been created. The messages will not be deleted if a label is removed; the label will simply be removed from the corresponding messages.

3. To find archived messages, click on the label name in the menu to the left of your email inbox.

For more information on labels, visit https://www.luther.edu/helpdesk/norsemail/ or Using labels – Gmail Help

Filters
Filters automatically label and archive messages as they arrive in your inbox. You may want to use this option if you subscribe to a listserv; with a filter, you can filter each message from the listserv to a separate label and read the messages when you have time.

  • To create a filter, click the down arrow in your search box. A window that allows you to specify your search criteria will appear.
  • Enter your search criteria. If you want to check that your search worked correctly, click the search button.
  • Click Create filter with this search at the bottom of the search window. If you need to verify the search results, you can click the x to collapse the filter options. Clicking the down arrow again will bring the window back with the same search criteria you entered.
  • Choose the action(s) you want the filter to take.
    Note: To keep organized, many people like to have incoming messages automatically labeled and removed from their inbox until they can look at them later at a more convenient time. If you want to do this, make sure to select Skip the Inbox (Archive it) and Apply the label: when you create your filter.
  • Click the Create filter button.

When you create a filter to forward messages, only new messages will be affected. Any existing messages that the filter applies to will not be forwarded.

For more information on filters, visit Using filters – Gmail Help.

top

Q22: Be especially wary of email phishing scams on Fridays and Mondays. Over 60% of phishing scams are emailed on those two days.

Think before you click, especially just before and after the weekend!

According to Websense Security Labs Research, phishing scammers have learned two important things about timing their attacks:

1. Phishing is most effective when the recipient’s guard is down. People are more likely to click on links while relaxing on Friday in anticipation of the weekend, or when Monday morning blues have set in.

2. Email security measures can be evaded by sending emails with clean links on Friday or over the weekend. After the email has been delivered but before is it expected to be read, the phishers compromise the URL with malicious code, effectively bypassing automated email security measures.

Top phishing days of the week based on Websense July-August 2012 research: Friday (38.5%), Monday (30%), Sunday (10.9%), Thursday (6.5%), Tuesday (5.8%), Wednesday (5.2%), Saturday (3.2%).

If you are uncertain about an email you received, contact the Help Desk for verification. Please do not respond to the email or click on any links.

If you accidentally respond or provide information to a phishing scam, change your Norse Key immediately at http://norsekey.luther.edu.

For more information, visit https://www.luther.edu/helpdesk/safecomputing/

top

Q23: LIS reminds everyone to keep credit card information secure.

Do not send credit card numbers by email or fax, and keep receipts secure until you can destroy them.

For more information, visit http://www.luther.edu/financial-services/facstaff/crdeposits/PCI/.

top

Q24: Use keyboard shortcuts for frequently performed functions.

Keyboard shortcuts are easier and faster than using your mouse. Here are a few of the most common shortcuts:

CTRL + C copy
CTRL + X cut
CTRL + V paste
CTRL + Z undo

On a Mac, use the Command key in place of the CTRL key.

For more about Windows keyboard shortcuts, visit http://support.microsoft.com/kb/126449

For more about Mac keyboard shortcuts, visit http://support.apple.com/kb/HT1343

top

Q25: Use keyboard shortcuts for frequently performed functions (Part 2).

Keyboard shortcuts are easier and faster than using your mouse. Here are a few of the most common shortcuts:

CTRL + F find
CTRL + + zoom in
CTRL + – zoom out

On a Mac, use the Command key in place of the CTRL key.

For more about Windows keyboard shortcuts, visit http://support.microsoft.com/kb/126449

For more about Mac keyboard shortcuts, visit http://support.apple.com/kb/HT1343

top

Q26: Routine maintenance and service work on network systems occurs early Thursday mornings.

The maintenance and service work occurs between 12:00 a.m. and the start of business, 8:00 a.m., Thursday mornings.

Users are reminded that they must stay logged out of Datatel, My.Luther, and Safari during this time. Other systems may be accessed at the user’s risk.

LIS will not warn users about planned network outages and server downtime during this period.

This policy began in October 2002.

If you have questions, please contact the Technology Help Desk (helpdesk@luther.edu).

top

Q27: Consider scanning documents to email instead of making copies.

It’s free and saves paper.

Use the copiers on the main floor of the library to scan to your email address. Directions are located on the table between the copiers, and you can always ask for assistance if you need it.

Scanning is also available at the Document Center.

top

Q28: Password protect your smartphone.

If your smartphone is lost or stolen, lots of very personal information could potentially be exposed, including email messages, texts, photos, and any social network accounts you leave open on your phone. LIS recommends password protecting your phone to reduce the likelihood that this data could be misused by someone else.

For more information about iOS devices (iPad, iPhone, iPodTouch), visit https://www.luther.edu/helpdesk/ipad/

For more information on Android devices (e.g. Samsung Fascinate) – https://www.luther.edu/helpdesk/android/

For more information on your blackberry, visit https://www.luther.edu/helpdesk/blackberry/

For more on campus-related mobile security, click here(link to: http://www.educause.edu/library/resources/7-things-you-should-know-about...).

top

 

Q29: Use Luther’s desktop messaging to send your voicemail messages straight to your email inbox.

With CallPilot Desktop Messaging, you can manage all your messages – emails and voice mails – on one single platform (e.g. Norse Mail). You can accomplish this on your PC or on the phone, from just about anywhere (at home, the office, while traveling). Once you have CallPilot Desktop Messaging installed and configured, you can listen to, forward, delete, and save your voicemail messages from a web browser.

To get started, complete the CallPilot Desktop Messaging Request Form to make your request. Your account will be activated within 2 business days and you will receive an email when you can set up and use Desktop Messaging.

For more information, visit https://www.luther.edu/helpdesk/desktopmessaging/.

top

 

Q30. Check out a Kindle (students and faculty/staff) or iPad (faculty/staff) from Preus Library to catch up on your summer reading.

E-readers are available for check-out for students (Kindles), faculty and staff (Kindles and iPads) from the Circulation Desk at Preus Library. For more information, call 387-1166 or email library@luther.edu.

top

 

Read training and instructional articles.