Supported Software List

At the beginning of each school year, the Technology Help Desk will publish a list of software that is supported. This list can be found at the end of this page. Definitions of the support levels can be found below as well.

Publishing the LIS Supported Software List provides guidance to our users, helps manage expectations, and allows us to manage workflow more efficiently. This list is not meant to be all inclusive and may change throughout the year. Please contact the Help Desk with any questions.

Categories of Support

Full Support
Technology Help Desk staff will explore and pursue all paths necessary in an attempt to resolve issues or questions with products in this category. Though no answer is guaranteed, it will be considered a high priority. In order for software to fall into this category:

  • Software must be heavily used on campus
  • Software must be either commercially available with reliable tech support or be widely distributed and have sources of support.
  • Documentation and escalation procedures are in place.
  • Support for advanced or specialized features or usage may be limited.

Limited Support
Technology Help Desk staff will make reasonable efforts to answer questions or resolve issues with products in this category. More extensive research will take a secondary priority. Referral to outside support sources may become necessary. In order for software to fall into this category:

  • Software that is unique or limited to a department or area of the college.
  • Limited expertise among LIS staff is available
  • Training and documentation may be available

Minimal Support
Software in this category is made available to users, but Help Desk staff cannot do much other than assure basic functions. If problems or questions arise that cannot be solved using available documentation or basic experimentation, little more can be done. Solutions should not be assumed nor guaranteed. This list is not published. In order for software to fall into this category:

  • Software is used exclusively by one department or one course.
  • No expertise among staff.
  • ‘Bleeding Edge’ or ‘Legacy’ software.

No Support
Technology Help Desk staff will not install, configure, or provide answers for this software. Users are completely on their own for any issues that may arise. In order for software to fall into this category:

  • Software violates Acceptable Use Policy
  • Software is known to cause issues, conflicts, or disruption with LIS services

Changes to Support

Products may change support level from time to time based on conditions and circumstances. These support changes may or may not be announced. Conditions that warrant a support level change are:

  • Extent of Use
    • Products that become widespread may rise in support
    • Product that fall into disuse may be dropped from support
  • Compatibility
    • Products that are no longer compatible may be dropped
    • Help Desk will support the latest release unless it is known to be buggy or otherwise incompatible
  • Mandate
    • Campus requires the product be supported or dropped
  • Special Request
    • Departments may contact LIS to request support of products meeting special needs
    • Evaluated on a case-by-case basis

Software Installed on Campus

Luther-owned Faculty/Staff Computers

Software available on faculty PCs ’12-‘13 (PDF) | Software available on faculty Macs ’12-‘13 (PDF)
Software available on faculty PCs ’11-‘12 (PDF) | Software available on faculty Macs ’11-‘12 (PDF)
Software available on faculty PCs ’10-‘11 (PDF) | Software available on faculty Macs ’10-‘11 (PDF)
Software available on faculty PCs ’09-‘10 (PDF) | Software available on faculty Macs ’09-‘10 (PDF)
Software available on faculty PCs ’08-‘09 (PDF) | Software available on faculty Macs ’08-‘09 (PDF)
Software available on faculty PCs ’07-‘08 (PDF) | Software available on faculty Macs ’07-‘08 (PDF)

Labs and Classrooms

Software available on our PC labs ’12-‘13 (PDF) | Software available on our Mac labs ’12-‘13 (PDF)
Software available on our PC labs ’11-‘12 (PDF) | Software available on our Mac labs ’11-‘12 (PDF)
Software available on our PC labs ’10-‘11 (PDF) | Software available on our Mac labs ’10-‘11 (PDF)
Software available on our PC labs ’09-‘10 (PDF) | Software available on our Mac labs ’09-‘10 (PDF)
Software available on our PC labs ’08-‘09 (PDF) | Software available on our Mac labs ’08-‘09 (PDF)
Software available on our PC labs ’07-‘08 (PDF) | Software available on our Mac labs ’07-‘08 (PDF)

Service Availability

Supported Software is available to Faculty and Staff of Luther College. Students will be supported on Luther owned computers, but should not expect full support on their personal computers.

Further Information or Assistance

LIS Technology Help Desk
Preus Library 207
Web: https://www.luther.edu/helpdesk/
Phone: 563-387-1000
Email: helpdesk@luther.edu

Hours: https://www.luther.edu/library/about/facilities/hours/

Attachment Size
LIS_Supported_Software_List.pdf 358.59 KB