At the beginning of each school year, the Technology Help Desk will publish a list of software that is supported. This list can be found at the end of this page. Definitions of the support levels can be found below as well.
Publishing the ITS Supported Software List provides guidance to our users, helps manage expectations, and allows us to manage workflow more efficiently. This list is not meant to be all inclusive and may change throughout the year. Please contact the Help Desk with any questions.
Technology Help Desk staff will explore and pursue all paths necessary in an attempt to resolve issues or questions with products in this category. Though no answer is guaranteed, it will be considered a high priority. In order for software to fall into this category:
Technology Help Desk staff will make reasonable efforts to answer questions or resolve issues with products in this category. More extensive research will take a secondary priority. Referral to outside support sources may become necessary. In order for software to fall into this category:
Software in this category is made available to users, but Help Desk staff cannot do much other than assure basic functions. If problems or questions arise that cannot be solved using available documentation or basic experimentation, little more can be done. Solutions should not be assumed nor guaranteed. This list is not published. In order for software to fall into this category:
Technology Help Desk staff will not install, configure, or provide answers for this software. Users are completely on their own for any issues that may arise. In order for software to fall into this category:
Changes to Support
Products may change support level from time to time based on conditions and circumstances. These support changes may or may not be announced. Conditions that warrant a support level change are:
Luther-owned Faculty/Staff Computers
Labs and Classrooms
Supported Software is available to Faculty and Staff of Luther College. Students will be supported on Luther owned computers, but should not expect full support on their personal computers.