Network Registration FAQ

This article contains answers to common questions pertaining to network registration. Network registration of a computer is a prerequisite to accessing the Luther College network, and it is an important security precaution that keeps both your computer and the network protected from viruses and other malware. 

  1. What is network registration?
  2. How do I register?
  3. I have a guest coming on campus. Can they use Luther's internet?
  4. What are the requirements for my computer in order to be able to access the Luther College network?
  5. Can Luther faculty and staff use their own personal computer on the Luther College network?
  6. I'm visiting campus to present and want to make sure I'll have internet. Where will I have service?
  7. If I’m not registered to the network, how can I receive software and anti-virus updates?
  8. How do I update my operating system?
  9. Is there a cost to me to use the Luther College network as a guest?
  10. I keep failing the registration. What should I do?
  11. I keep connecting to LCGuest even though I registered with LCWireless. How can I stop this from happening?

Q1: What is network registration?

In order to use Luther's network and it's internet connection on personal devices, you need to register as either a guest for temporary access or as a college student or employee for longer term access (i.e. student, faculty, staff, or emeriti). For guests, registration simply entails accepting a terms and conditions of use. For students and employees, you'll also need to verify that your computer meets a security baseline, namely having an antivirus and a fully updated operating system. Every device you use needs to be registered separately.


Q2: How do I register?

The first time you use a web browser on one of our networks, you'll be taken to our registration page at network.luther.edu, which begins the process. For a more detailed how-to, see our Network Registration Training page.

Some devices that don't have web browsers, so they'll register differently. This includes devices like smartTVs, gaming consoles, etc. Many of these devices will automatically register, but for some, you'll need assistance from the Technology Help Desk.


Q3: I have a guest coming on campus. Can they use Luther's internet?

Yes, they'll use the LCGuest wireless network. Much like a hotel or airport, the first time they navigate to a new webpage, they'll be taken to a page with a terms and conditions. After consenting, they'll have access for 12 hours. The guest network isn't throttled, but some Luther specific services might not work, like printing/PaperCut and access to certain journals. If your guest has special needs or is here for longer term work, like scholarly research, contact the Technology Help Desk.


Q4: What are the requirements for my computer in order to be able to access the Luther College network?

In order to access the Luther College network, a personally-owned computer must meet certain minimum requirements so that the Luther College network is protected. Computers must have

  • Anti-virus software, and
  • A fully patched operating system, meaning Windows 7 or higher for PCs, or MacOS 10.10 or higher for Apple computers.

For your convenience, we have provided a list of anti-virus recommendations.

Luther-owned workstations are compliant by default.


Q5: Can Luther faculty and staff use their own personal computer on the Luther College network?

Yes. You'll register your computer the same way a student would.


Q6: I'm visiting campus to present and want to make sure I'll have internet. Where will I have service?

If you need wireless access, the LCGuest wireless network is available wherever the LCWireless wireless network is available. You can see coverage for each space on campus at the LCWireless Network Availability page. If you need a hardwired connection, contact the person with whom you scheduled the presentation.


Q7: If I’m not registered to the network, how can I receive software and anti-virus updates?

We allow most updates to pass through, regardless of whether you're updated. If you are having trouble, connect to LCGuest, apply your updates, and then rejoin the LCWireless network to complete full registration.


Q8: How do I update my operating system?

On most computers and phones, start by searching the computer for "Updates". For Apple devices, updates come from the AppStore. For Windows devices, updates are applied with the Windows Update tool.


Q9: Is there a cost to me to use the Luther College network as a guest?

No, this is a free service.


Q10: I keep failing the registration. What should I do?

Usually there are several things to check:

  • Make sure you have an anti-virus and that it is fully updated. If you don't have one, we recommend Sophos.
  • Make sure you're operating system is updated.
  • Make sure you're on LCWireless when you're trying to register.
  • If you get asked for a server address, use network.luther.edu.
  • You might have an anti-virus that our registration tool doesn't recognize properly. Contact the Technology Help Desk.

If you have tried the steps above and are still unable to register the device, contact the Technology Help Desk.


Q11: I keep connecting to LCGuest even though I registered with LCWireless. How can I stop this from happening?

Remove LCGuest from the list of known networks by following the steps below:

Mac:

  • Go to System Preferences.
  • Click on “Network”.
  • Click “Advanced”.
  • On the Wi-Fi tab, reorder the list to place your preferred networks at the top.
  • If you see LCGuest on this list, remove it.

Windows:

  • Go to Control Panel.
  • Click on Network and Internet and then Network and Sharing Center.
  • Click the Manage Wireless Networks button on the left sidebar.
  • reorder the list to place your preferred networks at the top.
  • If you see LCGuest on this list, remove it.