Network Printers FAQ

This article contains answers to common questions pertaining to network printers. Network printers are connected to your computer over the network instead of via a parallel or USB port; most of Luther College’s computer labs have a network printer that each computer in the lab is connected to.

  1. Where can I learn more about the Luther – Ricoh (formerly known as IKON) agreement?
  2. How do I add a network printer so that I can use it?
  3. I have a printer in my office that’s connected to my computer. Can I also connect to a network printer and use it?
  4. How do I find the name of the network printer I want to use?
  5. I printed to a network printer, but nothing is coming out. What do I do?
  6. The network printer I am using is out of toner/paper. What do I do?
  7. I have printed to this network printer before, but I’m at a different computer now and the printer is not on this computer. Aren’t my printers available to me from anywhere?
  8. I can’t find a driver for the network printer I am trying to install. What do I do?
  9. I sent a report to a network printer and I don’t want it to print. How do I cancel the print job?

Q1: Where can I learn more about the Luther – Ricoh (formerly known as IKON) agreement?

Go to http://www.luther.edu/helpdesk/services/digitaloutput.
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Q2: How do I add a network printer so that I can use it?

See one of the following articles:

Q3: I have a printer in my office that’s connected to my computer. Can I also connect to a network printer and use it?

Yes! In fact, LIS recommends that you print to networked printers whenever possible rather than to a local printer. Network printing is both faster and cheaper.
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Q4: How do I find the name of the network printer I want to use?

The name of the network printer is on a label that is on the printer. It will be similiar to “OL_213_A”, which is the queue name of the printer that’s located in Olin 213.
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Q5: I printed to a network printer, but nothing is coming out. What do I do?

First, check to see if the print job is in your GoPrint queue (login here). Starting this fall, Luther is using the GoPrint print management system to track individual print usage and cut down on waste. When you print to a network printer, you have to login to GoPrint, check the box next to the desired print job, and press the Pay and Print button. Details on the GoPrint system can be found in this article.

If this doesn’t work and the printer has a Ricoh/IKON sticker on it, contact the Document Center at 387-1631. Otherwise, contact the Technology Help Desk at x1000.
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Q6: The network printer I am using is out of toner/paper. What do I do?

If the printer has a Ricoh/IKON sticker on it, contact the Document Center at 387-1631. If the network printer is in a lab, contact the Technology Help Desk at x1000. If it is a departmental printer, contact the administrative assistant for the department.
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Q7: I have printed to this network printer before, but I’m at a different computer now and the printer is not on this computer. Aren’t my printers available to me from anywhere?

The first time a network printer is used from a computer, it needs to be added to that computer. After it has been added, it is available for you or anyone else to use from that computer.
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Q8: I can’t find a driver for the network printer I am trying to install. What do I do?

If you do not know the type of printer, check the information on the printer itself. If you are not certain, or believe it is a PCL6, contact the Document Center if it has a Ricoh/IKON sticker on it or the Technology Help Desk otherwise.
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Q9: I sent a report to a network printer and I don’t want it to print. How do I cancel the print job?

If the report has already started printing, you can cancel it using a menu on the printer itself. If there is nothing currently printing on that printer, and your report has not started printing either, contact the Technology Help Desk at x1000.
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