Norse Mail FAQ

This article contains answers to common questions pertaining to Norse Mail. Norse Mail, a part of Norse Apps, is Luther College’s version of Gmail, and it is a webmail application that includes a mail quota of over 7 GB, built-in Google search technology, easy management of large quantities of mail, and integration with the rest of Norse Apps.

  1. How can I learn more about Norse Mail?
  2. Is there anywhere I can watch videos with more information about Norse Mail?
  3. How can I learn more about Norse Apps, of which Norse Mail is a part?
  4. With Norse Mail, will I have the same email address and aliases that I do today?
  5. Can I still use Thunderbird or another email client with Norse Mail?
  6. I use webmail now. Where do I find Norse Mail?
  7. How much space will I have for my email?
  8. Is there spam filtering?
  9. Will I be able to keep my Luther Norse Apps account after graduation?
  10. My address book doesn’t appear the same as my friend’s. Why not?
  11. What’s the maximum attachment size?
  12. How can I set Norse Mail as my default mail client or have notifications available?
  13. I was sent a text file as an attachment, but it’s showing up in the body of my email message rather than as an attachment. What can I do?
  14. Is it possible to send an email with a high priority when sending through Norse Mail?
  15. In Norse Mail, is it possible to send a particular message with a different ‘reply to:’ address or to be able to ‘forward as’ a received message?
  16. If the default mail application is set to Norse Mail (web interface), can the ‘Send To’ option in the Snipping Tool automatically switch to Norse Mail?
  17. What browsers (e.g. Firefox, Internet Explorer, Safari, etc.) does Norse Apps support?
  18. When converting to Norse Mail will my past emails be grouped as conversations?
  19. When I open an email (or email conversation) and use the browser File/Print option, the message content does not print. Why not?
  20. How do you set your alias as your default return address?
  21. How do you remove news feeds within Norse Mail?
  22. Is it possible to widen the column used by the labels in Norse Mail so that more of the text is visible?
  23. Where does my email go when I delete it from sent mail?
  24. After switching to Norse Mail, what are the limits for sending messages from my local client (e.g. Thunderbird)?
  25. How do I request a feature that is not currently supported by Google Mail?
  26. How do I set Norse Mail as my homepage?
  27. What are Canned Responses, and how can I use them?
  28. If you put a picture for somebody else in your Norse Mal Contacts, will they be able to see the picture you uploaded for them?
  29. What are labels, and how can I use them?
  30. What are filters, and how can I use them?
  31. What are contacts, and how can I use them?
  32. Change I change my username?
  33. Can I have someone else manage my email?

Q1: How can I learn more about Norse Mail?

See Norse Mail Training.
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Q2: Is there anywhere I can watch videos with more information about Norse Mail?

Yes. While there are currently no videos designed specifically for Norse Mail, there are videos for Gmail. Lynda.com is a provider of web-based software training videos and resources. If you are interested in access to Lynda.com please contact the Technology Help Desk at [email protected] or 563-387-1000.

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Q3: How can I learn more about Norse Apps, of which Norse Mail is a part?

See Norse Apps Training.
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Q4: With Norse Mail, will I have the same email address and aliases that I do today?

Yes.
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Q5: Can I still use Thunderbird or another email client with Norse Mail?

Yes. There are a few settings to adjust and a short migration process to move your old messages to Google’s servers. After that, you can continue using Thunderbird or other client as you do today. When not at your computer, you can still use the Norse Mail web interface wherever you go.
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Q6: I use SquirrelMail now. Where do I find Norse Mail?

Norse Mail is located at http://mail.luther.edu and is a significant improvement over SquirrelMail. There will be a brief migration process to move your mail to Google’s servers.
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Q7: How much space will I have for my email?

Currently 7+ GB and growing.
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Q8: Is there spam filtering?

Yes. You will use Google’s spam filtering and virus checking and have access to your personal spam quarantine box.
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Q9: Will I be able to keep my Luther Norse Apps account after graduation?

Yes. You will be able to keep your account indefinitely.
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Q10: My address book doesn’t appear the same as my friend’s. Why not?

You may be on an older version of Firefox, or whatever web browser you are currently using. If you are using Firefox, you need to be on version 2.0 or higher.
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Q11: What’s the maximum attachment size?

With your mail account, you can send and receive messages up to 20 megabytes (MB) in size. However, the precise amount allowable will depend on the attachment.
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Q12: How can I set Norse Mail as my default mail client or have notifications available?

There are various options. One is using the Gmail Icon Notifier.

Another option that sets Norse Mail as the default mail client and allows your to have notifications available, is to install the Google Talk client. For a personal (non-Luther) account, install the Gmail Notifier. If you are using a Macintosh computer, see Google Notifier for Mac. If you choose the Google Talk client, you will login using your Luther Norse Key. To set notifications, go to Settings > Notifications and select the options you desire.

In the past, clicking on email links found when browsing the web, programs not usually used would be opened resulting in a frustrated user. Recently, Google developed a way for email links selected to be opened with Gmail. When using Chrome, a prompt will appear upon opening Gmail. It reads, “Allow Gmail (mail.google.com) to open all email links?” By clicking Use Gmail, Gmail’s compose window will open the next time you click an email address on a page. If the prompt doesn’t appear when opening Gmail in Chrome, you can manually adjust the settings to allow sites to become handlers. Follow these steps:

  1. Click the wrench button on the browser toolbar.
  2. Select Settings > Under the Hood.
  3. Click Content Settings.
  4. In the dialog that appears, find the “Handlers” section:
    • To allow requests, select “Allow sites to ask to become default handlers for protocols.”
    • To disable requests, select “Do not allow any site to handle protocols.”

Now, whenever you come across a hyperlinked email address on a web page that you would like to select, Gmail will open and allow you to easily email the desired person.

Note: You can set Gmail as your default mail client in Firefox and Internet Explorer as well.

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Q13: I was sent a text file as an attachment, but it’s showing up in the body of my email message rather than as an attachment. What can I do?

The problem really isn’t Gmail, it’s Thunderbird. A message with an attached txt file sent from Gmail and viewed in Gmail works as expected. To change Thunderbird settings to avoid this with future emails, see the following: Disable Thunderbird inline attachments.
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Q14: Is it possible to send an email with a high priority when sending through Norse Mail?

It does not appear to be possible to send an email with a priority when using Norse Mail. However, you can organize your incoming emails. Or, you could use Thunderbird to achieve this function.
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Q15: In Norse Mail, is it possible to send a particular message with a different “reply to:” address or to be able to “forward as” a received message?

Yes. Go to Settings > Accounts and click on edit info. Then click on Specify a different “reply-to” address and enter the appropriate email address. Save the changes and send the email message. Once it’s been sent, go back into edit info and remove the reply-to address.
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Q16: If the default mail application is set to Norse Mail (web interface), can the Send To option in the Snipping Tool automatically switch to Norse Mail?

The Snipping Tool uses the default mail application that is a client on the computer rather than a web page. So, if you are using Thunderbird, it will use Thunderbird when sending a message.
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Q17: What browsers (e.g. Firefox, Internet Explorer, Safari, etc.) does Norse Apps support?

See Supported Browsers.
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Q18: When converting to Norse Mail will my past emails be grouped as conversations?

If your emails have the same subject, yes, they will be grouped as a conversation in Norse Mail.
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Q19: When I open an email (or email conversation) and use the browser File/Print option, the message content does not print. Why not?

This is a bug with Firefox version 2. Upgrade to Firefox 3 or use Internet Explorer or Google Chrome.
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Q20: How do you set your alias as your default return address?

Click on settings then accounts then add a new address. For more information on aliases, see GMail FAQ.
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Q21: How do you remove news feeds within Norse Mail?

To remove news feeds, click on Settings > Web Clips, and then uncheck Show my web clips above the inbox.
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Q22: Is it possible to widen the column used by the labels in Norse Mail so that more of the text is visible?

The label column cannot be re-sized, it’s built by the Google team and the user has no control over it.
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Q23: Where does my email go when I delete it from sent mail?

If you delete an email from sent mail, it will go to the trash. All labels are removed including “Inbox”, “All Mail”, “Conversation”, and any other label that has been applied.
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Q24: After switching to Norse Mail, what are the limits for sending messages from my local client (e.g. Thunderbird)?

From the Google support site, “If you use a POP or IMAP client (Microsoft Outlook or Apple Mail, e.g.), you may only send a message to 100 people at a time.” This is also true of the Thunderbird email client. In addition, you may only send to 2000 external recipients in one day. For more information see, Sending Limits
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Q25: How do I request a feature that is not currently supported by Google Mail?

Submit your request using the Gmail Help Center.
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Q26: How do I set Norse Mail as my homepage?

It’s easy to set Norse Mail as your homepage.

In Firefox, click on Tools, then select Options…. In the Main tab, enter “http://mail.luther.edu” into the text box next to Home Page: and click OK.

In Internet Explorer, click on Tools, then select Internet Options. In the General tab, enter “http://mail.luther.edu” into the text box next to Home page and click OK.
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Q27: What are “Canned Responses”, and how can I use them?

Canned Responses is an email for the truly efficient. If you’re getting bored with typing the same reply every time someone emails you with a common question, now you can compose your reply once and save the message text with the Canned responses button. Later, you can open that same message and send it again and again. This is a very useful tool for those who are accustomed to using Templates in Thunderbird. Also, it is possible to send a Canned Response as an action when using email filters.

Canned Responses is a Google Labs feature, so you must click on the Labs icon and then enable Canned Responses before it can be accessed. To make a response, type a message and click on Canned responses > Save.

It couldn’t get any easier unless Gmail automatically pushed the Send button. If you’re lazy enough to think that would be a good idea, then read on, friend.

Gmail already lets you create filters based on a combination of keywords, sender, recipients, and more in your incoming messages. Turn on Canned Responses in Labs, and you can set a filter to grab one of your saved responses, create an automated reply, and hit the Send button for you.
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Q28: If you put a picture for somebody else in your Norse Mail Contacts, will they be able to see the picture you uploaded for them?

When you upload a picture for someone, you have the option to keep it for your self or as the other user to make it his major picture.
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Q29: What are labels, and how can I use them?

Labels are Google’s primary method of organizing your email. They’re similar to folders, but with many important differences; assigning a label to a message doesn’t automatically remove that message from the inbox, messages can have more than one label, and deleting a label doesn’t delete all the messages that have that label, for instance. To create or delete a label, go to the Labels tab of the Settings menu. To assign or remove a label from a message, either select the message in the Inbox or open it, then choose the desired label from the Labels drop-down menu at the top of the screen.
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Q30: What are filters, and how can I use them?

Filters are a tool for automatically handling emails (assigning labels, deleting, etc.) based on the sender, the subject, or the message content. To do so, go to the Filters tab of the Settings menu and click Create a new filter at the bottom of the screen. Type in the criteria for the particular filter you want to create. You can click the Test Search button to see which archived messages would have triggered this filter, or just click Next Step. Select the actions you want the filter to apply to all its messages in the future. You can check the box next to Apply filter to X conversations below to apply the filter’s actions retroactively. Click Create Filter to save your filter. You can edit and delete filters from the same menu.
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Q31: What are contacts, and how can I use them?

Contacts: Like all email clients, Norse Mail lets you keep an address book of contacts. The contact list is located within the “Chat” box on the left hand side of the screen. By default, Norse Mail displays your “most popular” contacts. You can change that by clicking the Options menu and selecting Show in chat list > All contacts. Norse Mail automatically adds people you email to your contact list, but you can manually add a contact with more detailed information by clicking the Add contact button. Hover your mouse over a contact to see a list of possible actions, including Chat and Email. A more detailed, searchable contact list is available by clicking the Contacts link on the left hand side of the screen, below the list of labels.
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Q32: Can I change my username?

While you cannot change your username, you can create what’s called an alias that you can then publicize as your email address. For more information, see Email Aliases through Norse Mail
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Q33: Can I have someone else manage my email?

Yes! Email Delegation is now supported by Norse Mail. This would, for example, allow someone to give their administrative assistant the ability to view messages in their inbox and respond on their behalf. For more information on how to set this up, see: Grant access to your account
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