Norse Chat Training

Norse Chat helps you communicate more effectively and efficiently by providing a simple and free way to speak with and exchange instant messages with your contacts. With Norse Apps, Luther’s IM network is automatically connected to the entire Google Talk network and the AOL AIM network, so you can instantly connect with the Luther community as well as millions of other users.

Goals

Upon completion of this 1-on-1 training, you will be able to:

Training

Getting Started with Norse Chat

If you already have a Norse Apps account, you can access Norse Chat by going directly to http://mail.luther.edu. You can also access it by starting with any of the other Norse Apps components and then clicking the Mail link in the top left corner of the page. A third option is to go to the Norse Start Page, http://start.luther.edu, and use Chat on the left side of the page.

If you do not have a Norse Apps account, contact the LIS Technology Help Desk at x1000, email helpdesk@luther.edu, or enter your request online at http://helpdesk.luther.edu.

Inviting People to Norse Chat

To begin using Norse Chat, you first decide with whom you want to chat and then you invite them to chat with you. Once they accept the initial invitation, they appear on your contact list and you can chat with them whenever you like.

To invite someone to chat with you:

  • Type their email address into the box located under the word Chat that contains the text “Search, add, or invite”.
  • Select Invite to chat from the list that appears to the right of the email address.
    Norse Chat - 1
  • A window will display with a check mark next to the email address you just entered. From this window, you can select additional people to invite if you want.
  • Click the Send Invites button. This will contact the people you have invited to chat with you.
  • Once they accept the initial invitation, they will appear in your contact list with an icon to the left of their name indicating their status (e.g. available, idle, signed out)

    Note: By default, people you often communicate with can see when you’re online and chat. If you wish to only allow people to appear that you’ve explicitly approved, go to Settings > Settings > Chat > Auto-add suggested contacts

Chatting with People

Now that you have someone to chat with, it’s very easy to communicate with them. Clicking on their name will bring up the following window:

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If you wish to simply chat with your contact, type your message into the box and then press the Enter key to send the message.

When they are typing, you will see text to that effect on top of the typing box. When they press their Enter key, the text they have entered will display in your chat window.

When you are finished with the conversation, you can click the “X” in the top right corner to close the chat session.

Note there are several items on your chat window that you can use to enhance your conversations.

  • Invite to Hangout This option enables you to incorporate up to 10 contacts in one session. During a hangout session, all contacts are shown in the window via their webcam.
  • Voice Calling - This icon will enable you to make a “phone call” to your desired contact.
  • Add people to this chat - This third option right under your contact’s name will permit more than two people to be involved in a conversation.
  • Actions - To view a few options available during a hangout you will need to click on the Gear icon. From there you will be able to select a few options. If an individual is frustrating you and you would like to not have them show up on your list of people to 'hangout' with, simply select the Block Person option after clicking the Gear icon.
  • Pop-out – You may find that you want this window to be its own window outside of Norse Mail. To do so, click the diagonal arrow in the upper right hand corner of the chat window. If you change your mind, you can always select Pop-in to return it to its original location.
  • Emoticons – By clicking on the smiley in the lower right corner, you can select an emoticon to add to your current conversation.

Setting your Status

Norse Chat allows you to set your status so that you can inform people whether or not you are available for a live chat. To set your status, you can select from a pre-defined status by clicking on the down arrow next to your status button. You can also enter a custom status by clicking on the down arrow next to your status button, selecting “Custom messages” and then “New custom message”. Once you enter custom text, it is added to the list of statuses available for use in the future. If you want, you can set your status as “Invisible” which means that you’re signed into Chat, but people can’t tell whether or not you’re signed in.

Customizing Your Alerts

To adjust your chat settings, you click on Settings in the top right corner of the Norse Mail page, select Settings, and then select the Chat link. When finished making changes, click the Save changes button. Options available include the following:

  • My chat history – identify whether or not you want your chat history saved.
  • Auto-add suggested contacts – specify whether only people you’ve explicitly approved can chat with you and know when you’re online, or whether all people with whom you communicate have these rights.
  • Call Phones – allows you to enable/disable outbound voice calling.
  • Voice and video chat – make voice and video calls to friends and family. For information on installing and using this feature, see Google Voice and Video Chat.
  • Sounds – determine whether a sound plays when a new chat message arrives.
  • Emoticons – specify whether emoticons sent through chats are animated.

Viewing Chat History

By default your chat history is saved and can be viewed after the chat has concluded. Click on the Chats link in the top left corner of Norse Mail, located two links below your Inbox, to view past chats. To change your settings so that chat history is not saved, see the section “Customizing Your Alerts”.

The Chats link does not display by default on the sidebar. If it does not show, click on the down arrow next to more, then click on Chats. You can change your settings so that the Chats link is always displayed on the sidebar. Click on Settings > Settings > Labels. Under System labels,click on show next to Chats.

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Downloading the Desktop Version

There is a desktop version of Google Talk available for Windows PCs that can be downloaded and installed. If you are using Thunderbird with Norse Mail, rather than the web interface, you may find this useful. Click here to download Google Talk.

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If you are a user of OSX or Linux, you can learn more about Client Choice with Google Talk.

More Apps for Norse Apps

On January 5th, 2011, there were changes to our Norse Apps account infrastructure that allow access to other Google services beyond the core suite of messaging and collaboration apps. This change lets users access many new services such as Blogger, Reader, Google Voice, Maps ,YouTube, SketchUp, and Picasa Web Albums from their Norse Apps account. For a detailed list, see More Google applications for your school.

Additional Resources

Review the Help within Norse Chat

In the top right corner of each Norse Mail/Chat window, there is a gear icon labeled Options > Mail help. This will take you to the Google Apps Help Center, with the Email information displaying. Click on Talk on the left side of the page and then enjoy clicking on other options to learn more about using chat.

Review Online Google Resources

The Google Apps for Education Training Center contains modules and resources to help you have the best experience with Google Apps possible.

Review Educause Learning Initiative Resources

For an overview of Google Apps, see 7 things you should know about…Google Apps which is part of the EDUCAUSE Learning Initiative’s (ELI’s) series providing concise information on emerging learning technologies and related practices.

Review the Technology Help Desk web site

Contact the Technology Help Desk