New Student’s Guide to 2-Step Verification

One of the benefits of being a Luther student is that you get a Norse Apps account, which includes email. You’ll need it for classes, clubs, friends, work study, and other parts of college life. Norse Apps is so central that it needs to be well protected — for your benefit and for the community at large. Aside from a good password, you’ll also need to turn on Google 2-Step Verification.

All Luther email accounts must have Google 2-Step Verification enabled. Login to mail.luther.edu from a browser to start the process. Instructions for setting up Google 2-Step Verification can be found at https://www.luther.edu/helpdesk/google-2-step. Please setup 2-Step Verification on your email account before you arrive on campus.

You must enable it by the last day to add full semester classes for your first semester at Luther (on/before September 8, 2017). If you don’t enable 2-Step Verification in time, your account will be suspended and you will need to visit the Technology Help Desk.

What is Google 2-Step Verification?

Google 2-Step Verification is an extra layer of security for your Norse Apps account. It’s designed to stop a hacker who obtained your password. When prompted, you’ll need to verify your identity with another method, like typing a code sent to your phone. You’ll be prompted every 30 days on your own devices and every time you use a new device, such as a Luther lab computer. You get to choose how you’d like to verify your identify.

What second step methods are available?

  • Codes delivered by phone call
  • Codes delivered by text (SMS)
  • Authenticator or Google app
  • USB Token
  • Printed backup codes

If you do get locked out, contact the Technology Help Desk for assistance.

How do I enable 2-Step Verification?

Click here to start.

What happens if I don’t enable in time?

Your account is suspended. That means that you can’t log in to your email or any other Norse Apps. It also means any emails sent to you will bounce back and never reach your account. You must enable 2-Step Verification by the last day to add full semester classes for your first semester at Luther. See the Academic Calendar to view the date for your starting semester.

Do I need a phone?

No. You can use a USB token, printed backup codes, or an authenticator app for computer, tablet, etc.

How many second step methods should I set up?

As many as you can. There will be a day where your phone isn’t charged or you forgot your USB token. Make sure you have a few backup options.

Do I need to save my code?

No, codes can only be used once.

What happens if I get locked out?

You can call or visit the Technology Help Desk. We’re in Preus Library and our number is 563-387-1000.

Where can I learn more?

Visit the FAQ page. Google also has great resources. The Technology Help Desk can also answer questions.