User Services provides full repair for workstations and equipment that is owned by Luther College. Network printers and multi-function devices are handled through an agreement with Ricoh Corporation (formerly known as IKON Systems).
The Technology Help Desk will provide limited hardware and software re-installs for personally owned computers to Luther students, faculty, and staff. This is being provided as part of a pilot project to test the feasibility of offering more extensive services in the future.
Hardware Techs will be available on a floating schedule set at the start of Spring semester. The minimum turn around time for any repair is three (3) business days.
The Help Desk now provides the following services:
These services are offered free of charge. Users will be required to provide all necessary software or hardware (as defined by a Help Desk technician), provide any passwords required to access the computer, and sign a Liability Waiver.
The Help Desk will not:
The Technology Help Desk reserves the right to refuse to work on any personal equipment.
Hardware Repair is available to Faculty and Staff of Luther College on Luther equipment.