Nortel Networks’ CallPilot voice messaging system is more than just voice mail. With CallPilot Desktop Messaging, you can now manage all your messages – emails and voice mails – on one single platform (e.g. Norse Mail). You can accomplish this on your PC or on the phone, from just about anywhere (at home, the office, while traveling). This ITS training highlights the features of CallPilot Desktop Messaging and describes the steps for requesting access and installing/configuring the software.
Upon completion of this 1-on-1 training, you will be able to:
CallPilot Desktop Messaging is available to faculty and staff. There is a one-time departmental charge of $25 per phone line to offset the cost of the license.
Complete the CallPilot Desktop Messaging Request Form to make your request. Your account will be activated within 2 business days and you will receive an email when you can set up and use Desktop Messaging.
For detailed instructions on downloading, installing, and configuring the software, see one of the following depending upon your platform:
Note: The software is also available to download through the Downloads link on the CallPilot Features tab. So if you don’t get the file the first time you visit the website, you can get it later.
After you have CallPilot Desktop Messaging installed and configured, you can access and manage your voicemail messages from a web browser.
1. Open a web browser and go to http://voicemail.luther.edu/. Log in using your 4 digit phone extension and your voice mail password. This is the same password (i.e. number) that you use when retrieving messages from your phone.
2. Once logged in, there are several actions you can perform in regard to your voicemail messages.
With CallPilot Desktop Messaging, you can access your voicemail messages from your Norse Mail. This means while you’re away from the office you can become aware of messages as they are left by checking your email rather than having to call in to 387-1601 or wait until you’re back in the office. In addition, if you have Desktop Messaging installed on the computer you’re using away from the office, you can listen to those messages from your computer.
You’ll recognize a voicemail message because the subject shows the telephone number of calling party and the length of message. There are several actions you can perform from Norse Mail in regard to your voicmail messages.