CallPilot Desktop Messaging Training

Nortel Networks’ CallPilot voice messaging system is more than just voice mail. With CallPilot Desktop Messaging, you can now manage all your messages – emails and voice mails – on one single platform (e.g. Norse Mail). You can accomplish this on your PC or on the phone, from just about anywhere (at home, the office, while traveling). This LIS training highlights the features of CallPilot Desktop Messaging and describes the steps for requesting access and installing/configuring the software.

Goals

Upon completion of this 1-on-1 training, you will be able to:

  • Request access to CallPilot Desktop Messaging
  • Install the CallPilot Desktop Messaging player (PC only)
  • Configure CallPilot Desktop Messaging
  • Access your voicemail messages from your email
  • Access and manage your voicemail messages from a web browser

Training

Requesting Access

CallPilot Desktop Messaging is available to faculty and staff. There is a one-time departmental charge of $25 per phone line to offset the cost of the license.

Complete the CallPilot Desktop Messaging Request Form to make your request. Your account will be activated within 2 business days and you will receive an email when you can set up and use Desktop Messaging.

Installation / Configuration

For detailed instructions on downloading, installing, and configuring the software, see one of the following depending upon your platform:

Note: The software is also available to download through the Downloads link on the CallPilot Features tab. So if you don’t get the file the first time you visit the website, you can get it later.

Web Access

After you have CallPilot Desktop Messaging installed and configured, you can access and manage your voicemail messages from a web browser.

1. Open a web browser and go to http://voicemail.luther.edu/. Log in using your 4 digit phone extension and your voice mail password. This is the same password (i.e. number) that you use when retrieving messages from your phone.

CallPilot 1

2. Once logged in, there are several actions you can perform in regard to your voicemail messages.

CallPilot 2

  • Listen – To listen to a message, click on the from, subject, or received link for the message of interest. The window shown below will appear. From this window, you can pause, fast forward, repeat, and perform other functions.

CallPilot 3

  • Forward – Believe it or not, you can actually forward a voicemail to another faculty or staff member. Check the box next to a message and click the “Forward” button. Click the “Address Book” button. Type in the Last Name of the person to whom the message is going, click the Find button, select them from the list, click the “To” button and then click “OK”. You can now enter any additional information and send the message. The recipient will receive an email message in addition to receiving the message on their phone.
  • Delete – You can manage your voicemail box contents from http://voicemail.luther.edu. Simply click the box next to the message(s) to be removed and then click the Delete button. This will remove the message from the web interface and it will also be removed from your phone. If messages aren’t removed, your mailbox will become full and will be unable to store additional voicemail messages.
  • Save – Read messages left on your phone are removed after 30 days; unread messages remain.

Email Access

With CallPilot Desktop Messaging, you can access your voicemail messages from your Norse Mail. This means while you’re away from the office you can become aware of messages as they are left by checking your email rather than having to call in to 387-1601 or wait until you’re back in the office. In addition, if you have Desktop Messaging installed on the computer you’re using away from the office, you can listen to those messages from your computer.

You’ll recognize a voicemail message because the subject shows the telephone number of calling party and the length of message. There are several actions you can perform from Norse Mail in regard to your voicmail messages.

  • Listen – To listen to a message, open the message as if you’re reading it and then click on the icon next to the attachment.

CallPilot 4

  • Listen (cont.) – The window shown below will appear. From this window, you can pause, fast forward, repeat, and perform other functions.

CallPilot 5

  • Forward – Just as you can forward a voicemail to another faculty or staff through the web interface, you can forward voicemail messages through Norse Mail. Click the “Forward” link within the open message and send it as you would any other email message.
  • Delete – From your Norse Mail, you can remove messages that contain voicemail message attachments, but the message itself remains in your voicemail. You will still need to delete the message either from your phone or from the web interface at http://voicemail.luther.edu.
  • Save – Read messages left on your phone are removed after 30 days; unread messages remain. Read and unread messages that are attached to email messages can be kept as long as you like. You can label the email containing the voicemail attachment as you do with other email messages so that it remains, but is out of your Inbox.

Additional Resources

Review the Help within Desktop Messaging

  • CallPilot Desktop Messaging has a built-in help system. Go to http://voicemail.luther.edu and click on the Help link in the top right corner.
  • After you login to http://voicemail.luther.edu, you can also click on the Useful Information tab for interesting facts about your account.
  • After you login to http://voicemail.luther.edu, click on the Useful Information tab, and then click on the PDF User Guides and Reference Cards for more detailed information about the product itself. Of particular interest to Luther staff would be the My CallPilot User Guide.

Review the Technology Help Desk web site

Contact the Technology Help Desk