Citrix FAQ

This article contains answers to common questions pertaining to Citrix. Citrix is an application that provides remote access to Luther College’s Windows-based software, network files and network folders from both on and off campus, and it also allows Macintosh and Linux users to run Windows software from their Macintosh or Linux equipment.

  1. How can I learn more about Citrix?
  2. How do I get a Citrix account?
  3. I can’t find a file, but I know that I created it while using Citrix. Where is it?
  4. When I’m away from Luther’s network, should I use Norse Mail from my computer or should I use Norse Mail from within Citrix?
  5. Can I use Citrix when I’m in my office on campus?

Q1: How can I learn more about Citrix?

See the following article: Citrix Training.
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Q2: How do I get a Citrix account?

Faculty and staff may request a Citrix account by contacting the Technology Help Desk at x1000 or emailing helpdesk@luther.edu.
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Q3: I can’t find a file, but I know that I created it while using Citrix. Where is it?

When using the old version of Citrix, you have two desktops and two “Documents” folders – one on a Citrix server, and one on your computer. Check each of these locations. When using the new version of Citrix, there is only one “Documents” folder.
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Q4: When I’m away from Luther’s network, should I use Norse Mail from my computer or should I use Norse Mail from within Citrix?

That depends. If you want to attach a file that is located on the Luther network to your message, then use Norse Mail from within Citrix. Also, if you are on a slower connection, you may want to use Norse Mail from within Citrix because it will run faster. To attach a Luther file to your message, you could also use https://vpn.luther.edu (see VPN Training for more information).
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Q5: Can I use Citrix when I’m in my office on campus?

Sure. Citrix can be used from both on and off campus.
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Read more training and instructional articles.