Citrix Training

Citrix provides access to Windows-based software, network files and network folders from both on and off campus. In addition, it allows Macintosh and Linux users to run Windows software from their Macintosh or Linux equipment. Citrix has been available to faculty and staff since 2002 and this new version has been available since October, 2011.

Goals

Upon completion of this 1-on-1 training, you will be able to:

Training

Citrix may be used for both on-campus (using the LAN) and off-campus (using an Internet Service Provider) users.

  • On-campus access is beneficial for Macintosh or Linux users who need access to a Windows-based product, such as Datatel. It is also used on-campus by Windows users who need access to the server for processing intensive operations.
  • Off-campus access is beneficial for users who have need for Luther College servers, data, and applications while not on campus. Wireless access is available for either on-campus or off-campus use. Note access to Luther College network shares and data is also available through https://vpn.luther.edu. For more information, see VPN Training.

Installation

For detailed instructions on downloading and installing the plugin, see one of the following depending upon your platform:

Start a Citrix Session

To start a Citrix Session, follow these steps:

1. If you’re an off-campus user, connect to the Internet as you would under any normal circumstance. If you’re an on-campus user, log onto your computer as you would any normal workday.

2. Open a 32-bit web browser (e.g. Firefox 2+, Internet Explorer 6+, Safari 2+) and go to https://citrix.luther.edu. Login with your Norse Key username and the initial password you were provided.

3. If this is the first time you have logged into Citrix, change your password to match your Norse Key password. Click on the Desktop icon. Click on the Start button, select Windows Security, select Change a password…, enter the old and new password information, and then click on the arrow button. You will also want to change this password whenever you change your Norse Key password.

Use a Citrix Session

Once you are logged in to Citrix, the following window will appear. To start any program, click on that icon.

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From the Desktop icon, additional functionality is available, such as accessing your network shares. The Desktop window appears as a smaller window within your computer’s screen. There are two Start menus: one Start menu for your workstation and a second Start menu in the smaller window for the Citrix Desktop.

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Network Servers and Data

Use the Citrix Desktop as if it was your own computer in your office. Notice that you can access the Desktop, Documents, and Computer.

  • Desktop: Just like you have a desktop on your computer in your office, there is also a desktop available in your Citrix Session. You can place files on this desktop and they will be available to you when connected to the Citrix Desktop. If you want the files available when not using Citrix, place them on a network share instead.
  • Documents: Similarly, you have a “Documents” folder on your computer in your office and also a “Documents” folder in your Citrix Session. You can place files in this folder and they will be available to you when connected to Citrix. Again, if you want the files available when not using Citrix, place them on a network share instead.
  • Computer: The location “Local Disk (C: on WSxxxx)” is the hard drive of the computer from which you are running Citrix, most likely your office computer. If you place a file in this folder, it will be on your office computer and available even when the Citrix Session has ended. Also within Computer you will see your Network Drives. These are your network shares such as \\admin1.luther.edu\luther_common or \\admin1.luther.edu\development. The first time you access a network share, add it using the following instructions

Note: Each network share only needs to be added once and it will be there each time after that you use Citrix.

Applications

Numerous applications are installed on the Citrix Server. Datatel, Safari Reports, SPSS, Adobe CS5, and the Microsoft Office suite of products are a few of the available applications.

Moving Files / Information

When you have a Citrix Session running, you can move data from the Citrix Session to your local workstation in two ways. First, you can copy a file from your Citrix Session to your local workstation, or vice versa. Second, you can copy data from your Citrix Session and paste it into an application on your local workstation.

  • Files can be moved from the Citrix Session to the local workstation. This may be desired so that the file can then be modified without having to be connected to the internet during modification. When finished modifying, you can then connect back and copy the new file back to the Luther College network.
    1. Start in the Citrix Session.
    2. Open Computer
    3. Navigate through Windows Explorer to find the file on the Citrix Session, usually you will navigate to a network share.
    4. Copy the file using Edit > Copy
    5. Open Documents
    6. Paste the file using Edit > Paste.
  • Copy > Paste. There may be a section of data, rather than a whole file, that you want to move from Citrix Session to your local workstation. To do this,
    1. Highlight the selection of data in the Citrix Session.
    2. Edit > Copy the selection.
    3. Switch to an application on the local workstation.
    4. Edit > Paste the selection.

End a Citrix Session

If you have a Desktop session open, when it is time to quit click Start > Log off . If you want to keep your applications up and running for the next time you begin your session, click the red “X” in the top right corner of the screen.

Likewise, to exit the Application session, you can either click Log Off, or you can click the “X” in the top right corner of the screen. It is generally best to exit all programs and Log Off, unless you have a reason to keep the programs up and running.

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Change your Citrix Password

You can change your password in Citrix whenever you want. It is not linked to your Norse Key, so when you change your Norse Key password, you may want to change your Citrix password as well. To change your password, login to your Citrix session. Once logged in, click on the Desktop icon. Click on the Start button, select Windows Security, select Change a password…, enter the old and new password information, and then click on the arrow button. For password suggestions, see 3 Steps to a Strong Password. You will want to change this password whenever you change your Norse Key password.

Using Citrix from an iPad

If you have an iPad and would like to use Citrix on it, see the “Applications” section of iPad Basics Training for the app to download and the configuration settings. For detailed setup, see Citrix – iPad Installation and Configuration

Share Tips about Citrix

  • If there is a file on the Luther College network that you want to send to someone, you can use Norse Mail through Citrix. When using Norse Mail through Citrix, any file accessible to Norse Mail can be attached.
  • If you have a long process that you know you’re going to want to work on from home, you can start a Citrix session from the office, then click the “X” in the upper right corner of the Desktop”. This will keep your session live. When you connect from home, the process will still be running.
  • Alt-Tab will move you between the Citrix window and other windows open on your workstation. To move between applications within Citrix, use the mouse
  • Depending upon your connection speed, there may be a slight delay when selecting menu items. Be patient and wait for it. Also, you may find the keyboard more responsive.

Additional Resources

Review Online Citrix Resources

Online technical support for Citrix (XenApp 5.0) can be at XenApp 5.0 for Windows Server 2003

Review the Technology Help Desk web site

Contact the Technology Help Desk