Beginning July 1, 2010, the U.S. Department of Education contracted with four additional entities to provide loan servicing for borrowers of Federal Direct Subsidized, Federal Direct Unsubsidized and Federal Direct Parent (PLUS) Loans.  It is possible that student and parent borrowers from the same family will have their respective loans serviced by different entities.  These loans are sent to an entity for servicing once a promissory note has been completed and a disbursement is made on the loan.  If a student or parent receives a contact from one of the entities listed below, it is important to follow-through on any requests made by these servicers.  Students and parents are also welcome to download contact information for the servicers.

Loan Servicer Contact Information

Students and parents who first borrowed Federal Direct Loans prior to July 1, 2010 are now having their loans transferred from Direct Loan Servicing Center (ACS) to either FedLoan Servicing, Great Lakes Educational Loan Services, Nelnet or Sallie Mae.  These transfers will be made by the end of 2012.

Direct Loan Servicing Center (ACS)

800-848-0979  http://www.dl.ed.gov/

Students and parents who first borrowed Federal Direct Loans after July 1, 2010 will have their Federal Direct Loans serviced by one of the four servicing contractors listed below:

FedLoan Servicing (PHEAA)

800-699-2908  http://www.myfedloan.org/

Great Lakes Educational Loan Services, Inc

800-236-4300  http://www.mygreatlakes.org/

Nelnet

888-486-4722  http://www.nelnet.com/

Sallie Mae

800-722-1300  http://www.salliemae.com/

Uncertain of which Loan Servicer to Contact?

Students and parents can look up their complete loan history including the servicers for each loan at http://www.nslds.ed.gov/ .  Access to this site requires the user to have their Department of Education PIN.