Email Policy

After your first appointment, you may email the Counseling Service at counseling@luther.edu if you need to cancel, change, or reschedule an appointment. However, we strongly prefer that you handle all consultation and discussion of counseling issues via phone or face-to-face contact with us.

The nature of email is much like sending a snail mail postcard and we cannot guarantee the confidentiality of messages. In terms of discussing issues, we believe email is not as useful as in-depth, in-person contact. Finally, since staff are sometimes away from the office, we cannot guarantee that we would see your email right away or respond promptly. This becomes especially problematic with messages about crisis situations. We take your time and confidentiality very seriously and therefore consider it imperative that you understand the limitations of our use of email technology.